REDUCE TRANSCRIPTION COSTS AND INCREASE PHYSICIAN SATISFACTION

Cloud-based M*Modal Speech Understanding™ technology provides flexible physician workflow options

• Telephony, digital portable handhelds and our Fluency Mobile App

• Full or Partial Dictation

• Send to Transcription or Self-edit using front-end speech recognition options

Single voice profile allows back-end speech and transcription edits to pre-train physician’s speech profile

for front-end speech, regardless of device

M*Modal Fluency for TranscriptionOVERVIEW

M*Modal Fluency Mobile Feature/Function

M*MODAL PROVIDES THE TECHNOLOGY TO ENSURE

QUALITY IMPROVEMENTS START AT THE TIME OF DICTATION

THROUGH OUR FLUENCY MOBILE APP:

• Physicians save time dictating by selecting the patient from a pick-list

• Patient demographics are accurate right from the start

• Blanks are reduced and TAT is improved due to high quality audio

• Section headings are presented as a visual guide for compliance to best practices

PHYSICIAN SATISFACTION IMPROVES BY ACCOMMODATING

THEIR VARYING WORKFLOWS AND GIVES THEM TIME TO

FOCUS ON PATIENT CARE:

FLUENCY MOBILE BRINGS CDI AND QUALITY FEEDBACK TO THE PHYSICIAN ON THE

FRONT-END DURING DOCUMENT CREATION:

• The opportunity to provide more specificity on conditions and apply best practice guidelines allows for the highest quality documentation right from the start for better patient care

• Reduces retrospective queries that physicians must review after the fact and may not be timely enough to affect patient care

• Options for physician self-created documents using front-end speech and insertion of normals/standard text provide immediate availability of the document for patient care

• During document creation, physicians can self-edit or change their mind and send to transcription at any time

• Choose traditional dictation with send to transcription or self-edit the recognized text later from your inbox

• Once complete, tap Sign to allow document to be delivered to the EHR

PROVIDES QUALITY-FOCUSED TOOLS FOR TRANSCRIPTIONISTS ALLOWING ANY LABOR SOURCE TO

DELIVER HIGH QUALITY TRANSCRIPTION

• Natural Language Understanding™ Grammar rules, out-of-range lab values as well as Quality Rule Checks ensure common errors are caught before transcription is completed

• Easy-to-access report samples with key-word search criteria help to resolve hard-to-understand phrases by dictators

• Corrections made in QA or in MT audits are built in to provide a feedback tool for MTs that improves quality

• Document quality feedback is automatically delivered to MT

• MT can listen to dictation while reviewing corrections to learn and enhance their skills

• Errors corrected during MT audits are automatically calculated by the system to determine Accuracy Score

QUALITY-FOCUSED PRODUCTIVITY FEATURES FOR TRANSCRIPTIONISTS

• Back-end Speech Recognition editing improves productivity and turnaround time

• Built-in research tools via embedded browsers to help verify difficult-to-understand phrases during transcription

• Inline term lookups with definition

Work routing between transcription groups

by inclusion/exclusion of Work Types, STAT

attribute, ASR or down to the dictator level.

Maximum jobs/minutes per day also an option

Deadlines allow jobs to route

to next ranked Service Center

before TAT expires Allocation between Service Centers

allows for even distribution of

specified % between multiple

Service Centers

Perform a quick lookup on words

with the ability to display the

definition right from within the

editor screen

Also allows for extended searches

via external sites with browser

built right into Fluency for

Transcription Editor

WORK ROUTING TO MULTIPLE LABOR SOURCES

REDUCE REWORK BY AVOIDING FAILED UPLOADS INTO EMR WITH FLEXIBLE CONFIGURATION OPTIONS TO:

• Allow facility staff members to identify and correct issues before upload to the facility’s system including:

- Missing Patient IDs, Missing Dates

- Incomplete reports

- Other document deficiencies such as Blanks

REDUCE RISK AND PROVIDE TOOLS TO ACHIEVE CONTINUOUS PROCESS IMPROVEMENT

• Dock favorite reports in a portal dashboard view

• Interactive, actionable report data with drill-down by Facility, Work Type, Physician or Job

• Custom report writing capabilities

• Various categories of report

types available:

- Best Practices and impact on TAT, Quality

- Dictator STATs

- Job Volume

- Physician Compliance/ Pending Signature

GAIN INSIGHT INTO THE CLINICAL CONTENT OF YOUR TRANSCRIPTION DATA

• Enabling identification and prioritization of improvement areas such as documentation quality, compliance and reimbursement

• Transcription technology platform that captures and structures all clinical documents in clinically encoded HL7 CDA documents using Natural Language Understanding (NLU) at the point of creation

PROVIDES:

• Easy-to-use searching capabilities to interrogate clinical content

• Dashboards to identify documentation deficiencies by problem area and by source

0719© 2019 MModal IP LLC. All rights reserved.

To find out more, visit our website at mmodal.com

or contact us at 866-542-7253.

About M*Modal

Now a part of 3M, M*Modal is a leading healthcare technology provider of advanced clinical documentation

solutions, enabling hospitals and physicians to enrich the content of patient electronic health records (EHR) for

improved healthcare and comprehensive billing integrity. M*Modal also provides advanced cloud-based Speech

Understanding™ technology and data analytics that enable physicians and clinicians to include the context of their

patient narratives into electronic health records in a single step, further enhancing their productivity and the

cost-saving efficiency and quality of patient care at the point of care.