mnagement practices.ppt

Upload: michelle-go

Post on 01-Jun-2018

226 views

Category:

Documents


1 download

TRANSCRIPT

  • 8/9/2019 mnagement practices.ppt

    1/18

    F. QUALITY MANAGEMENTG. ORGANIZATIONAL CHANGE

    MANAGEMENT

    PRACTICES

  • 8/9/2019 mnagement practices.ppt

    2/18

    QUALITY MANAGEMENT

    Management activities and functions involved in determination of

    quality policy and its implementation through means such asquality planning andquality assurance (includingquality control ).

    http://www.businessdictionary.com/definition/activity.htmlhttp://www.businessdictionary.com/definition/function.htmlhttp://www.businessdictionary.com/definition/quality-policy.htmlhttp://www.investorwords.com/9979/implementation.htmlhttp://www.businessdictionary.com/definition/mean.htmlhttp://www.businessdictionary.com/definition/quality-planning.htmlhttp://www.businessdictionary.com/definition/quality-assurance-QA.htmlhttp://www.businessdictionary.com/definition/quality-control-QC.htmlhttp://www.businessdictionary.com/definition/quality-control-QC.htmlhttp://www.businessdictionary.com/definition/quality-assurance-QA.htmlhttp://www.businessdictionary.com/definition/quality-planning.htmlhttp://www.businessdictionary.com/definition/mean.htmlhttp://www.investorwords.com/9979/implementation.htmlhttp://www.businessdictionary.com/definition/quality-policy.htmlhttp://www.businessdictionary.com/definition/function.htmlhttp://www.businessdictionary.com/definition/activity.html

  • 8/9/2019 mnagement practices.ppt

    3/18

    Four main components

    1.Quality planning -

    Systematic process that translates quality policy into measurable ob ecti!es an"requirements # an" lays "o$n a sequence o% steps %or reali&in' them $ithin a speci%ie"

    time %rame(

    http://www.businessdictionary.com/definition/process.htmlhttp://www.businessdictionary.com/definition/quality-policy.htmlhttp://www.businessdictionary.com/definition/objective.htmlhttp://www.businessdictionary.com/definition/requirements.htmlhttp://www.investorwords.com/9499/down.htmlhttp://www.investorwords.com/11189/step.htmlhttp://www.investorwords.com/11189/step.htmlhttp://www.investorwords.com/9499/down.htmlhttp://www.businessdictionary.com/definition/requirements.htmlhttp://www.businessdictionary.com/definition/objective.htmlhttp://www.businessdictionary.com/definition/quality-policy.htmlhttp://www.businessdictionary.com/definition/process.html

  • 8/9/2019 mnagement practices.ppt

    4/18

    2. Quality Control –

    An aspect o% the quality assurance process that consists o% activities

    employe" in "etection an" measurement o% the !ariability in the characteristics o% output attributable tothe pro"uction system # an" inclu"es correcti!e responses

    http://www.businessdictionary.com/definition/quality-assurance-QA.htmlhttp://www.businessdictionary.com/definition/process.htmlhttp://www.businessdictionary.com/definition/activity.htmlhttp://www.businessdictionary.com/definition/employed.htmlhttp://www.businessdictionary.com/definition/measurement.htmlhttp://www.businessdictionary.com/definition/variability.htmlhttp://www.businessdictionary.com/definition/characteristic.htmlhttp://www.businessdictionary.com/definition/output.htmlhttp://www.businessdictionary.com/definition/production-system.htmlhttp://www.investorwords.com/9996/include.htmlhttp://www.businessdictionary.com/definition/response.htmlhttp://www.businessdictionary.com/definition/response.htmlhttp://www.investorwords.com/9996/include.htmlhttp://www.businessdictionary.com/definition/production-system.htmlhttp://www.businessdictionary.com/definition/output.htmlhttp://www.businessdictionary.com/definition/characteristic.htmlhttp://www.businessdictionary.com/definition/variability.htmlhttp://www.businessdictionary.com/definition/measurement.htmlhttp://www.businessdictionary.com/definition/employed.htmlhttp://www.businessdictionary.com/definition/activity.htmlhttp://www.businessdictionary.com/definition/process.htmlhttp://www.businessdictionary.com/definition/quality-assurance-QA.html

  • 8/9/2019 mnagement practices.ppt

    5/18

    3. Quality Assurance –

    is the process of verifying ordetermining whether products orservices meet or exceed customerexpectations. Quality assurance is aprocess-driven approach with specificsteps to help define and attain goals.

    This process considers design,development, production, and service.

  • 8/9/2019 mnagement practices.ppt

    6/18

    Shewhart Cycle, developed by Dr. W. EdwardsDeming

    - Most popular tool used todetermine quality assurance .

    Four quality assurance stepswithin the DC! model stand "or#

    lan# !sta"lish o"#ectives and processes

    required to deliver the desired results.Do# $mplement the process developed.

    Chec$# Monitor and evaluate theimplemented process "y testing the resultsagainst the predetermined o"#ectives

    !ct# %pply actions necessary for improvement ifthe results require changes.

  • 8/9/2019 mnagement practices.ppt

    7/18

    4.Quality improvement -

    The systematicapproach to re"uction orelimination o% $aste# re$or)#an" losses in pro"uctionprocess(

  • 8/9/2019 mnagement practices.ppt

    8/18

    An or'ani&ation attains customer %ocus $henall people in the or'ani&ation )no$ both the internal

    an" e*ternal customers an" also $hat customerrequirements must be met to ensure that both theinternal an" e*ternal customers are satis%ie"(

    Lea"ers o% an or'ani&ation establish unity o%purpose an" "irection o% it(

    a. Customerfocus

    b.Leadership

  • 8/9/2019 mnagement practices.ppt

    9/18

    c. nvolvement of people

    complete in!ol!ement enablestheir abilities to be use" %or thebene%it o% the or'ani&ation(

    The "esire" result can be achie!e"$hen acti!ities an" relate" resourcesare mana'e" in an or'ani&ation asprocess(

    d. !rocessapproach

  • 8/9/2019 mnagement practices.ppt

    10/18

    e. "ystem approach to management

    An or'ani&ation+s e%%ecti!enessan" e%%iciency in achie!in' its qualityob ecti!es are contribute" byi"enti%yin'# un"erstan"in' an"

    mana'in' all interrelate" processes asa system(

    f. Continual improvement

    ,ne o% the permanent qualityob ecti!es o% an or'ani&ation shoul"be the continual impro!ement o% itso!erall per%ormance(

  • 8/9/2019 mnagement practices.ppt

    11/18

    g. #actual approach to decision ma$ing

    E%%ecti!e "ecisions are al$aysbase" on the "ata analysis an"in%ormation(

    h. %utually beneficial supplierrelationships

    Since an or'ani&ation an" its

    suppliers are inter"epen"ent#there%ore a mutually bene%icialrelationship bet$een them increasesthe ability o% both to a"" !alue(

  • 8/9/2019 mnagement practices.ppt

    12/18

    ORGANIZATIONALCHANGE

  • 8/9/2019 mnagement practices.ppt

    13/18

    What is Organizational chang

    "escribe the trans%ormationprocess that a company 'oesthrou'h in response to a strate'ic

    reorientation # restructure # chan'ein mana'ement # mer'er oracquisition or the "e!elopment o%

    ne$ 'oals an" ob ecti!es %or thecompany(

  • 8/9/2019 mnagement practices.ppt

    14/18

    &'amples o% the ma'nitu"e o% an e!entthat creates or'ani&ational chan'e an""e!elopment(

    .uts in a company ’s %un"in'# an"the streamline o% operations "ue to amer'er

    The ma(or precursor fororgani)ational change is some%orm o% e'ogenous force suchas an e'ternal event.

  • 8/9/2019 mnagement practices.ppt

    15/18

    Principles of e ectiveorganizational change:

    %.&nvolve all the members in the proposedchange.

    '. rovide and communicate the reason "orthe change and stress the positiveob(ectives.

    ). For e""ective organi*ational change, youshould create a transition managementteam .

  • 8/9/2019 mnagement practices.ppt

    16/18

    Additional Considerations ForE ective Organizational tructure:

    %. Evaluation o" the aesthetic appeal isessential "or e""ective organi*ational change.

    '. Ensure you adequately de"ine the nature o" thechanges .

    ). +ou should measure whether the change has

    ta$en place or not.

    . Establish "eedbac$ guidelines "or the interativere"inement and improvement o" current andongoing initiatives.

  • 8/9/2019 mnagement practices.ppt

    17/18

  • 8/9/2019 mnagement practices.ppt

    18/18

    Spea)in'3or"s are po$er%ul( Spea)in' is an art %orm not

    to be ta)en li'htly# re'ar"less o% ho$ %lippantlymany o% your co-$or)ers mi'ht use their $or"s(

    4reparation4reparation in e!ery situation pa!es the $ay %ore%%ecti!e communication(

    4repare"ness not only bene%its your

    or'ani&ation# it bene%its your career an" yourinteractions $ith co-$or)ers(