Omnichannel solutions

One engine to engage customers through multiple

channels, including mobile applications, internet

banking, responsive web services, standalone

apps, social media apps like Facebook Messenger

and voice assistants Amazon Alexa

With MobeixTM Conversational Banking,

banks can enable customers to engage

digitally for services ranging from balance

inquiries, making payments to getting

information on new products and signing

up for new services. Customers can use a

chat interface on the bank’s online services,

mobile app or social media channels for full

voice-based conversations on a phone or a

smart device.

Leveraging industry-leading natural

language processing and translation engines,

our solution enables banks to engage

with customers in multiple languages in a

seamless manner.

Transforming Customer Experience

Through Conversational

Engagements.

With the rapid advent of social media,

messaging platforms and voice assistants like

Alexa, consumers are increasingly moving to

conversational and chat-based interactions.

This new customer interaction paradigm is

forcing banks to open a third channel beyond

branches and mobile and leverage artificial

intelligence and natural language processing

advancements to offer conversational

banking and virtual assistants to customers

for conducting their banking transactions and

providing customer service.

Natural language understanding

Supports both text and voice in a natural

conversational style, mimicking a bank’s customer

service representative’s conversation with the

customer

Sentiment analysis

The customer’s sentiment can be determined

during the conversation as negative, neutral or

positive, and the app can respond accordingly

Engaging user interface

An intuitive interface for customers to use a blend

of voice, text and visual aids to engage the bank in

conversations

Flexible architecture

Based on a mix of cloud, native and on-premise

technologies, banks can maintain complete control

of the customer information and be compliant with

internal and external security guidelines

Multi-lingual

Supports multiple languages for customers around

the globe

MOBEIXTM CONVERSATIONAL BANKING

The Tagit Difference

The Tagit DifferenceTransactions

• Customers on-the-go can complete transactions

such as bill payments, fund transfer, mobile

re-charge and credit card management

• Place requests such as ordering cheque books of

different accounts

• Customers can manage preferences by giving

instructions on their phone or smart speaker or other

devices without having to log on the web or a mobile

application

Comprehensive Information

• Answer consumer queries from simple requests

like “tell me my saving account balance”, “when is

my credit card payment due” to more contextual

inquiries like “tell me nearby offers on my credit card”, to fulfilling service request like “has my cheque cleared?”, the bank can provide a virtual assistant to

their customers for all their information needs

Contextual Assistance

• The conversational interface provides targeted

information to customers such as location-based

offers for a more relevant engagement

• Customers can locate nearby bank branches/ATM

using the conversational bot

Increased Reach for Your Digital Assets

• Convert your mobile and internet digital assets

by voice-enabling them and reach an increased

customer base with multiple languages

• Increase your community outreach by making

your mobile app accessible to the visually impaired

through full voice interactions

Email: sales@tagitmobile.com

Web: www.tagitmobile.com

call now +65 6338 4824 Get in Touch

1 Changi Business Park Crescent, #03-07, Plaza 8, Singapore 486025

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