mobicall fidelio gateway to alcatel-lucent hotel link · mobicall fidelio gateway to alcatel-lucent...

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MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link 40 Exchange Place Suite 1602 New York, NY 10005 voice: (888) 201-1684 New Voice Americas [email protected] www.NewVoiceAmericas.com 13010 Morris Road 6th Floor, Bldg. 1 Alpharetta, GA 30004 voice: (678) 647-8088 Gateway AHL Room-by-Room Evacuation in the Guest’s Language Application Generator for My IC Phone and IP Touch Weather Forecast Reservations Supplementary Services Minibar App & Reports “Please check room 2515” Check-in/Check-out Standard Features Door Camera Porter Call Laundry Call IT Support Fire Alarm Integration IT & Infrastructure Supervision & Reports Call Accounting with Hotel-specific Requirements VIP Call to Management “VIP Mr Clark Kent has just checked in” Guest Response Gateway Wake-up Call Escalation & Reports AHL OXE Room Status App & Reports “Items billed: 2 soft drinks” EVACUATION PBX “Executive suite 2215: cleaned”

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Page 1: MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link · MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link ... Notification alarms on 911 calls or unchecked calls ... NV_Alcatel_41002_Flyer_AHL_Fidelio_Opera_Gateway_US

MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link

40 Exchange Place Suite 1602 New York, NY 10005 voice: (888) 201-1684

New Voice Americas

[email protected] www.NewVoiceAmericas.com

13010 Morris Road

6th Floor, Bldg. 1 Alpharetta, GA 30004 voice: (678) 647-8088

Gateway

AHL

Room-by-Room Evacuation in the Guest’s Language

Application Generator for My IC Phone and IP Touch § Weather Forecast § Reservations § Supplementary Services

Minibar App & Reports

“Please check room 2515”

Check-in/Check-out

Standard Features § Door Camera § Porter Call § Laundry Call § IT Support

Fire Alarm Integration IT & Infrastructure

Supervision & Reports

Call Accounting with Hotel-specific

Requirements “ ”

VIP Call to Management

“VIP Mr Clark Kent has just checked in”

Guest Response Gateway

Wake-up Call Escalation & Reports

AHL

OXE

Room Status App & Reports

“Items billed: 2 soft drinks”

EVACUATION

PBX

“Executive suite 2215: cleaned”

Page 2: MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link · MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link ... Notification alarms on 911 calls or unchecked calls ... NV_Alcatel_41002_Flyer_AHL_Fidelio_Opera_Gateway_US

MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link

40 Exchange Place Suite 1602 New York, NY 10005 voice: (888) 201-1684

New Voice Americas

[email protected] www.NewVoiceAmericas.com

13010 Morris Road

6th Floor, Bldg. 1 Alpharetta, GA 30004 voice: (678) 647-8088

EVACUATION

The MobiCall Gateway between Fidelio/Opera and OXE AHL brings hotel communication to the next level. It empowers daily workflows and ensures the safety and comfort of guests at all times.

Forget about limitations § Multiple wake up calls § Intelligent room move/room split § “Happy hour” and “Event Price” billing § Complements voice mail services § Override default actions of PMS or OXE AHL § Connect different AHL versions via V.24/IP § Customizable workflows for assistance calls,

porter calls, manager escalation and more

Enhance your workflows § Wake-up escalation job to the floor keeper’s handset § Notification on VIP check-in/check-out to management § Automatic check-in routines (e.g. phone restrictions) § Automatic check-out routines (set room status,

voice mail, wake-up call deletion) § Notification alarms on 911 calls or unchecked calls § Automatic jobs to staff, e.g. welcome drink on arrival

Your guests deserve the best protection! Efficient room by room evacuation by calling occupied rooms first.

Announcements are played in the guest’s check-in language. Spa and elevator alarm buttons start secured notification workflows. MobiCall provides state of the art solutions for 911 calls.

§ Unify your guest experience: door cam to phone § Rapid Response Gateway: e.g. HotSOS to Wi-Fi, GSM § Infrastructure supervision: fire,

intrusion, elevator, BMS alarms § IT/PBX: SNMP to mobilization § Interactive evacuation control § Bomb threats recording § Detailed audit trail

Secure your investments with ONE universal interface platform

...that can be extended with further features at any time. Each mod-ule has been carefully tested to ensure high availability and reliability of services and full virtualization.

ROOM STATUS Verify the room status: Clean, Vacant, Inspected

MINIBAR Register consumed items and send to billing system

Improve  ROI  with  apps!  Apps  are  available  in  all  languages  for  

Android,  iPhone,  iPad,  iPod  Touch,  Wi-­‐Fi  and  low-­‐cost  GSM  mobiles  (IVR)