mobicall fidelio gateway to alcatel-lucent hotel link · mobicall fidelio gateway to alcatel-lucent...
TRANSCRIPT
MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link
40 Exchange Place Suite 1602 New York, NY 10005 voice: (888) 201-1684
New Voice Americas
[email protected] www.NewVoiceAmericas.com
13010 Morris Road
6th Floor, Bldg. 1 Alpharetta, GA 30004 voice: (678) 647-8088
Gateway
AHL
Room-by-Room Evacuation in the Guest’s Language
Application Generator for My IC Phone and IP Touch § Weather Forecast § Reservations § Supplementary Services
Minibar App & Reports
“Please check room 2515”
Check-in/Check-out
Standard Features § Door Camera § Porter Call § Laundry Call § IT Support
Fire Alarm Integration IT & Infrastructure
Supervision & Reports
Call Accounting with Hotel-specific
Requirements “ ”
VIP Call to Management
“VIP Mr Clark Kent has just checked in”
Guest Response Gateway
Wake-up Call Escalation & Reports
AHL
OXE
Room Status App & Reports
“Items billed: 2 soft drinks”
EVACUATION
PBX
“Executive suite 2215: cleaned”
MobiCall Fidelio Gateway to Alcatel-Lucent Hotel Link
40 Exchange Place Suite 1602 New York, NY 10005 voice: (888) 201-1684
New Voice Americas
[email protected] www.NewVoiceAmericas.com
13010 Morris Road
6th Floor, Bldg. 1 Alpharetta, GA 30004 voice: (678) 647-8088
EVACUATION
The MobiCall Gateway between Fidelio/Opera and OXE AHL brings hotel communication to the next level. It empowers daily workflows and ensures the safety and comfort of guests at all times.
Forget about limitations § Multiple wake up calls § Intelligent room move/room split § “Happy hour” and “Event Price” billing § Complements voice mail services § Override default actions of PMS or OXE AHL § Connect different AHL versions via V.24/IP § Customizable workflows for assistance calls,
porter calls, manager escalation and more
Enhance your workflows § Wake-up escalation job to the floor keeper’s handset § Notification on VIP check-in/check-out to management § Automatic check-in routines (e.g. phone restrictions) § Automatic check-out routines (set room status,
voice mail, wake-up call deletion) § Notification alarms on 911 calls or unchecked calls § Automatic jobs to staff, e.g. welcome drink on arrival
Your guests deserve the best protection! Efficient room by room evacuation by calling occupied rooms first.
Announcements are played in the guest’s check-in language. Spa and elevator alarm buttons start secured notification workflows. MobiCall provides state of the art solutions for 911 calls.
§ Unify your guest experience: door cam to phone § Rapid Response Gateway: e.g. HotSOS to Wi-Fi, GSM § Infrastructure supervision: fire,
intrusion, elevator, BMS alarms § IT/PBX: SNMP to mobilization § Interactive evacuation control § Bomb threats recording § Detailed audit trail
Secure your investments with ONE universal interface platform
...that can be extended with further features at any time. Each mod-ule has been carefully tested to ensure high availability and reliability of services and full virtualization.
ROOM STATUS Verify the room status: Clean, Vacant, Inspected
MINIBAR Register consumed items and send to billing system
Improve ROI with apps! Apps are available in all languages for
Android, iPhone, iPad, iPod Touch, Wi-‐Fi and low-‐cost GSM mobiles (IVR)