1.Ana Tellez, MA Interactive Media Director Mobile App Participatory Design in Action Presented at the 2014 CDC Public Health Informatics Virtual Event (PHIVE)

2. Abstract Join us for a discussion about the process of developing Show Me, a communication tool for emergency response. 3. Objectives + Identify at least 3 advantages of using participatory design for public health communication materials. + Identify at least 2 participatory research methods that can be used to inform the design of public health communication materials. + Describe at least 2 of the challenges of using a participatory design process. 4. Agenda + What is the significance of the Show Me app? + How did we achieve our goal of using participatory design for Show Me? + What challenges did we encounter in the process? + Conclusion and questions 5. What is the significance of the Show Me app? 6. Project Design and develop a paper-based tool and mobile app to facilitate communication in emergency response situations between public health professionals and people with communication challenges. Shelter Dispensing Site Shelter in Place Evacuate 7. Population/Audience + Individuals with communication challenges: + Hearing impairments + Limited English proficiency + Cognitive delays + Public health professionals, including: + First responders + Emergency medical personnel + Public health nurses 8. Significance of the Show Me app http://youtu.be/gS5vMJjvvI4 9. How did we achieve our goal of using participatory design for Show Me? 10. User-Centered Design The UCD process included: + In-depth interviews + Focus groups + Usability sessions + Dyadic interviews 11. In-Depth Interviews (n=17) We conducted in-depth interviews with key stakeholders, including: + First responders + Emergency personnel + Disability advocates + Personal care assistants 12. Focus Groups (n=10) We conducted 5 focus groups with individuals with communication challenges and 5 with public health professionals and first responders. 13. Usability Sessions (n=15) We conducted 12 icon feedback and card sorting sessions with individuals with communication challenges. We conducted 3 prototype testing sessions with public health professionals. 14. Dyadic Testing (n=9) In a dyadic usability session one public health professional and one person with a communication challenge completed tasks using the paper tool/app together. 15. Emergency Personnel Icon 16. Emergency Personnel Icon 17. Emergency Personnel Icon 18. Time Icon 19. Time Icon 20. Time Icon 21. Time Icon 22. Blank Writing Space + We designed a feature in the app for users to communicate by texting messages back and forth. 23. Plain Language Prompts 24. Plain Language Prompts 25. What challenges did we encounter along the process? 26. Challenges + User Testing Challenges + Recruitment + Simulator Testing + User Group 27. Conclusion and Questions 28. Thank You! + Visit our website: www.communicatehealth.com + Follow us @CommunicateHlth