mobile banking user instruction · 2) payment card, emitted by the bank; 3) valid phone number,...

MOBILE BANKING USER INSTRUCTION

ABOUT MOBILE BANKING SYSTEM CONNECTION

1. To connect and work in the Mobile banking, you need to have:

1) A mobile phone, supporting Android or iOS operational system;

2) Payment card, emitted by the Bank;

3) Valid phone number, specified when opening the payment card in the Bank.

2. To start using the Mobile banking, it is necessary to download the application

“VTB KZ Online” from the Play Market or App Store to your mobile phone.

ABOUT MOBILE BANKING SYSTEM FUNCTIONALITY

Accounts management Payment

Transfers Opening of accounts

Online chat (24/7)

Conversion Settings for cards

Branches, ATMs

REGISTRATION

Press “Registration” In the appeared window enter:

1 2 1 2

IIN

Number and expiration date of the card

Phone number

Tick a consent and press “Registration”

REGISTRATION IN THE SYSTEM

After filling in all the fields,

as shown on previous slide,

You will receive a message,

enter the confirmation code for

your identification

After entering the confirmation code, your phone

number will appear automatically

in the “Login” field, thus,

your phone number will be

your login

3 3 4

In the “Password” field enter

the six-figure code from the message,

which will be sent

to your phone number,

Press “Enter”

5

REGISTRATION IN THE SYSTEM

In the field “Current password”

the code from the message will

appear automatically.

You need to create

a new password,

after which, press “Continue”

For further quick access

to the application, the system will offer

you to create a quick access code.

In case you waive from the quick access code,

logging in to the application will

be implemented by login and password

3 6 7

If your phone supports

Touch ID and you created the quick

access code, the system will offer

you to use

Touch ID for logging in.

8

MAIN MENU

The application contains four main sections:

1 2 1 2

I. Finances

3 4

II. Payments III. Transfers IV. Menu

I. FINANCES. CURRENT ACCOUNTS

All of your accounts, opened in the Bank, are shown in “Finances” section

1 2 1 2

Select the required

account in the “CURRENT

ACCOUNTS” section

3 4

The window contains three tabs: 2. History 3. Management

1. Information on the account In the history you can generate the

account statement

I. FINANCES. CREDITS

1 2 1 2

In “CREDITS” section

select the required credit

3 4

The window contains three tabs : 2. History 3. Management

In the Management you can make

a loan payment 1. Information on the credit In the history you can generate

the loan payment schedule

I. FINANCES. DEPOSITS

1

Select the required

deposit in “DEPOSITS”

section

3 4


1. Information on the deposit In the history you can generate

the deposit account statement

2

I. FINANCES. PAYMENT CARDS

1 2 1 2

Select the required

card in “CARDS”

section

3 4


1. Information on the card In the history you can generate

the payment card statement

II. PAYMENTS

Select the category Select the operator

1 2 1 2

II. PAYMENTS

Fill in all the fields,

press “Continue” Enter the confirmation code

3 3 4

You can check the

status of the payment

in “History” section

5

III. TRANSFERS TRANSFERS BETWEEN YOUR ACCOUNTS

1 2 1 2

Select “Transfer

between my

accounts" section

3 4


confirm the transfer

Enter the confirmation

code

You can check the

status of the transfer


III. TRANSFERS CONVERSION

1 2 1 2

Select the “Conversion”

section

(the service is available from 09.00

to 17.00 Astana time)

3 4


confirm the transfer


code

You can check the

status of the conversion


III. TRANSFERS TRANSFER IN FAVOUR OF THE THIRD PARTIES IN KZT

1 2 1 2

Select the “Transfer

in favour of

the 3rd parties in tenge” section

2 2

Fill in all the fields. The filed “Payment purpose” must comply with the field “PPC (КНП)”.

After filling in all the fields, confirm the transfer.


code You can check the



1 2 3 4

III. TRANSFERS TRANSFER IN FAVOUR OF THE THIRD PARTIES IN KZT

III. TRANSFERS TRANSFER BETWEEN THE CARDS OF VTB KAZAKHSTAN

1 2 1 2

Select the section

“Transfer between

the cards of VTB KAZAKHSTAN”

3 4

Fill in all the fields Enter the confirmation

code

You can check the



IV. MENU. BANK’S PRODUCTS

“Menu” section contains: When selecting the section “Bank’s products”,

the list of accounts is displayed

3 1 2

When selecting any account, you

will be forwarded to the relevant

page in “Finances” section

3

1. Bank’s products

IV. MENU. APPLICATIONS

When selecting the “Applications’ section, you can:

1) Open a current account or deposit online

2) Perform settings for the card

1 2 1 2

“Menu” section contains:

2. Applications

IV. MENU. APPLICATIONS. OPENING OF AN ACCOUNT

1 2 1 2

Select “Open

current account” section

3 4


code

You can check the

status of the application


IV. MENU. APPLICATIONS. OPENING OF DEPOSIT

1 2 1 2

Select “Open

deposit” section

3 4


code

You can check the



IV. MENU. APPLICATIONS. RE-ISSUE OF THE CARD

1 2 1 2

Select “Re-issue

of the card” section

3 4


code

The card is reissued within 5 business

days, re-issue is fee-based, when you refer

to the Branch of the Bank, re-issue fee

will be withheld from you.

You can check the status of the application


IV. MENU. APPLICATIONS. SMS/3D SECURE MANAGEMENT

1 2 1 2

Select “3D Secure

management” section

3 4

Fill in all the fields

You can connect/change the number of

“SMS-notification”»/3D Secure.

Connection is implemented by

the number, specified by you during card issue


code

You can check the



IV. MENU. APPLICATIONS. BLOCKING OF THE CARD

1 2 1 2

Select “Block

the card” section

3 4


code

You can check the


in “History” section.

The card will be blocked

within up to 15 minutes

IV. MENU. BRANCHES AND ATMS

“Menu” section contains: If your device has the geo-location switched on,

the application will display the ATMs/branches,

closest to you, by default

3 1 2

When required, you can

select another city

3

3. Branches and ATMs

IV. MENU. ONLINE CHAT

“Menu” section contains: In the appeared window enter the text

When required, you can enclose a file

3 1 2

The online chat menu contains

history and possibility of

closing the dialogue

3

4. Online chat

IV. MENU. MAIL

“Menu” section contains: In the appeared window enter the text

When required, you can enclose a file

3 1 2

The mail contains the filter

for messages search

3

5. Mail

IV. MENU. EXCHANGE RATES


6. Exchange rates The application displays the non-cash exchange rates,

used when selecting “Conversion” service

1 2 1 2

IV. MENU. NEWS


7. News Here the news of the bank,

important information for the mobile

banking users is placed

1 2 1 2

IV. MENU. SETTINGS


8. Settings Here your personal information is displayed,

you can also change the settings of logging in

1 2 1 2

IV. MENU. SETTINGS. CHANGING THE PASSWORD

Select

“Change password” In the appeared window enter the old password,

create a new password, repeat it.

When required, you can

get acquainted with the password policy.

1 2 1 2

IV. MENU. SETTINGS. SWITCHING ON/CHANGING ACCESS CODE

If during registration you refused to

switch on the quick access code

or you want to change it,

you can switch it on/change

in the settings

Create a quick access code,

it must contain 6 (six) figures

3 1 2

Repeat the quick access code

3

IV. MENU. SETTINGS. SWITCHING ON/CHANGING ACCESS CODE

In case of successful switching on/change of

the quick access code, the application

displays relevant message

If you switched on the quick access code,

or changed it, but at the same time you

did not use the logging in by Touch ID earlier,

the application will request the logging in by Touch ID for your convenience

3 4 5

If you select “Yes”,

further access to the application will be

implemented by Touch ID

6

IV. MENU. SETTINGS. DELETING QUICK ACCESS CODE

Select “Delete the access code” Attention!

When switching off the quick access code,

the access by Touch ID (if any)

will be switched off automatically

3 1 2

If you select “Yes”,

the quick access code and access

by Touch ID (if any)

will be switched off

3

MENU SECTION (BEFORE AUTHORIZATION)

Select “Menu”

tab In the appeared window

you will see

the menu sections before authorization

1 2 1 2

PASSWORD RECOVERY

1 2 1 2

Press

“Restore the password”

3 4


code

In case of successful change of

password, the application will

Display the relevant message

+7 727 330 59 59

Free of charge from the stationary phones in Almaty c.

[email protected]

+7 (702) 017 59 59

+7 (705) 955 59 59

In accordance with the tariff plan

of relevant mobile network operator

CONTACT DETAILS

mobile banking user instruction · 2) payment card, emitted by the bank; 3) valid phone number,...

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