mobile practice - sales presentation · about the practice includes architects, sr. team leads,...
TRANSCRIPT
Mobile Practice - Sales PresentationAswin Kumar A.
Practice Head - Mobile Solutions
INTRODUCTION
Technology & Platforms
Key features and capabilities
Ionic Cordova API Development API Integration
Coredata 3rd Party Integration Payment Gateway Push Notifications
Location Tracking &GPS Maps Integration Image Manipulation Image Scanning
Multi-threading SQLite Chat XMPP
QR Code Bar Code Facebook/Google/Twitter Animations
Analytics Crash Reporting Augmented Reality Virtual Reality
Artificial Intelligence Image Recognition Chatbots Accessibility
UI Design Agile Automation Documentation
Git Code Review Continuous Integration Multi-language Support
} Native
} Hybrid
About the Practice
▪ Includes Architects, Sr. Team Leads, Certified Developers, UI/UX Developers ▪ Cross-trained in multiple technologies ▪ Delivered over 40 apps to clients - can search in Stores ▪ Average experience of resources 4.7 years ▪ Industry standard best practices for Security and Code Management ▪ Proven streamlined process from Discovery to Delivery
What can we deliver?Open your phone!
… and more
▪ Mobile app uses your mobile hardware (Camera, GPS, etc.,) effectively
▪ Mobile app can function offline ▪ Mobile app is more reliable than just a browser ▪ Effective in engaging with user e.g. rewards, push notifications,
loyalty programs, etc., ▪ Easy to create better user experience
Mobile app Vs Mobile friendly
CUSTOMER SEGMENTS
▪ Those who don’t know they need a mobile app ▪ Those who want a mobile app
▪ Don’t have a technical team ▪ Have a team that they want to augment
▪ Those who have a mobile app but need technical support ▪ Want to add features or fix bugs ▪ Provide ongoing support
Customer segments
Who to sell to?- Identifying clients who don’t know they need a mobile app
▪ Need to access and update information remotely? ▪ Works offline ▪ e.g. Expense tracker
▪ Need to notify about backend changes to all / select users? ▪ e.g. Event apps - changes to event venue, prize winner, poll results
▪ Want to extend existing capability to mobile devices? ▪ e.g. ServiceNow ITSM
▪ Need to communicate realtime?
Common discovery questions / pain points
▪ What is the most critical information that you cannot access away from your system?
▪ What is the most manual process that involves pen and paper that you have to input into your web based systems?
▪ What is the easiest way that your customers access their information from you?
▪ How are your mobile users consuming your services?
V-Soft Benefits / Differentiators
▪ All skills and experience under one roof – Come up with a concept and we will build you an app
▪ Try before buying – POC to try out the team and quality of deliverable at less cost
▪ Reusable components for common use cases so fast delivery – User management, Payment gateway integration, Offline availability etc.
▪ Flexible on stack – Want Native / Hybrid / Native Hybrid for mobile? – Android/iOS/Windows – Integrate with any backend
▪ Flexible cost effect pricing models – Blended team with onshore mgmt and offshore development – Fixed bid, T&M or Retainer teams
▪ Agile execution ensuring quality and transparency – Ability to view progress, modify priorities
SERVICE OFFERINGS
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Product apps
Field Services apps
Event, Organisation
ServiceNow apps
Reservation/Ordering
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Field Services apps
Event, Organisation
ServiceNow apps
Reservation/Ordering
Product apps
Product Apps
▪ Involved business logic ▪ Focused on everything the business wants to do
▪ as opposed to being a support system for the main business ▪ Stakeholders need tight / granular control on how the
product gets developed - tech stack, UI/UX, priority of features etc.,
▪ Best targets are startups ▪ e.g. Amedico
Apps > Custom Apps
Case Study - Amedico – Uber for nurses
▪ Had an amazing idea but – No experience in building mobile apps – Don’t know where to start – Don’t have time or resources for a full-on team – Have less than 10 weeks to build an Uber
▪ What we did for them – We did hand holding on defining an MVP – Step by step guidance in transforming their idea into a mobile app – Helped choose right tech stack, coordinated 15 member team and
delivered in 10 weeks ▪ How did it benefit them
– Assumptions validated without having to burn all their cash – Functional business ready for next level of investment
Apps > Custom Apps > Product Apps
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Event, Organisation
ServiceNow apps
Reservation/Ordering
Product apps
Field Services apps
Field Services Apps
▪ Apps for managing resources who work remotely / on the move
▪ Features - Keep track of scheduling, utilisation, time reporting, sync & archival of collected data. Offline data collection.
▪ Companies who need to manage installation, service or repairs of systems or equipment
▪ e.g. LSS
Apps > Custom Apps
Case Study - LSS
▪ Hugely manual cumbersome process– Agents would go to hospitals with forms and digital camera– 1000s of fire hydrants and equipments to be inspected in single facility– Back-office person to enter all this data from forms and upload related picture. Need assistance from field agent to clarify.
▪ Mobile app for agents▪ Will receive assigned tasks directly on phone▪ Can simply open camera, click picture, fill related info and submit - no need for back-office person to enter again▪ Can easily verify data later from mobile phone▪ Works offline
▪ Benefits▪ Reduced completion time from 3 weeks to 2 days▪ Able to expand business without adding more resources▪ 100s of hours of manual work saved each month▪ Assigning of tasks hassle-free▪ Keeping track of agents time traveling, working became easier. No more time-zone issues.
Apps > Custom Apps > Field Services apps
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Event, Organisation
Reservation/Ordering
Product apps
Field Services apps
ServiceNow apps
ServiceNow Apps
▪ Apps that replicate functionality provided by ServiceNow backend ▪ Integration of APIs ▪ Service Catalog, Incident/Problem Reporting
▪ Provides a convenient front-end, while all ServiceNow backend features continue to work as configured ▪ Workflows, Email Notifications
▪ e.g. UofL, Expense Tracker
Apps > Ready-made Apps
Case Study - UofL
▪ Came to us for a ServiceNow implementation for managing requests and incidents ▪ Users were students and teachers, who were on the move ▪ Tedious to load up the site, login, log requests ▪ Thought mobile app would need too frequent updates
▪ ServiceNow mobile app was an up-sell ▪ Incident/Problem management was pluggable ▪ Developed dynamically loading forms without affecting performance
▪ Benefits ▪ Branded solution, better image for university ▪ More users due to being mobile accessible ▪ Cost efficient ▪ No double work since no need to update apps
Apps > Ready-made Apps > ServiceNow apps
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Event, Organisation
Product apps
Field Services apps
ServiceNow apps
Reservation/Ordering
Online Reservation / Ordering apps
▪ Any brick-n-mortar place which needs to users to reserve and use their service - or rent
▪ Features - Scheduling on a calendar/clock, showing classes of service, showing availability, paying from mobile
▪ Bowling alley, Book / Digital library, Ground booking, Restaurant table booking
▪ e.g. Restaurant app
Apps > Ready-made Apps
Case Study - Restaurant app
▪ Problem ▪ People would call to reserve, or request for items ▪ Hard to track users information, cancellation etc ▪ Hard to reward repeat customers ▪ Mobile friendly website also ineffective
▪ Solution ▪ Mobile app with branding ▪ Can let users register/login, providing all required details like name, address, IDs etc ▪ No confusion on booking slots / items, as it shows availability live status
▪ Benefits ▪ Better traction of users, loyalty ▪ Cost and time effective, as it has ready-made components
Apps > Ready-made Apps > Reservation/Ordering
What to sell?
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Product apps
Field Services apps
ServiceNow apps
Reservation/Ordering
Event, Organisation
Event / Organisation apps
▪ Any event/organization which needs to put out their name / information for mobile access / marketing purpose
▪ Features - User Registration/Login, Update-able news feed, Push Notifications, Contact / other static pages
▪ Sports, Charity, Conferences, NGOs - which needs to connect with community
▪ e.g. Urban League, Golf Event apps
Apps > Ready-made Apps
Case Study - Oklahoma Urban League app
▪ Wanted to engage with community ▪ No means of circulating their news, events, ideas to the community ▪ No way to track users and understand them more ▪ No way to get feedback from users
▪ Solution ▪ Provided a mobile app and backend ▪ Update news, job events on the app ▪ Send notifications on important updates ▪ Had list of users with details for engaging outside of the app as well
▪ Benefits ▪ More attuned to community ▪ Better engagement from community
Apps > Ready-made Apps > Event/Organization apps
What to sell?
Apps Team
Custom AppsReady-made
Apps
Product apps
Field Services apps
ServiceNow apps
Reservation/Ordering
Event, Organisation
Blended Retainer Team
Blended Team
▪ Combination of PMs onsite and Devs offshore - cost effective, proven model
▪ Team credentials ▪ Startups
▪ e.g. Hycite ▪ Enterprises
▪ e.g. Nielsen
Team
Case Study - Hycite
▪ Wanted to experiment digitising their process ▪ Wanted to test the waters before hiring own team ▪ Did not want a high budget full-blown product
▪ We offered a blended team ▪ Onsite Engagement Manager for coordination ▪ Experienced offshore team to do development ▪ Sent lead to onsite for closer engagement ▪ Agile execution for better control on output
▪ Benefits ▪ Could develop POC without burning ▪ Now they have completely left the manual method, more convenient to agents ▪ They are now doing over 1000 records per day
Team > Blended Retainer Team
Blended Retainer Team
Apps Team
Custom AppsReady-made
Apps
Product apps
Field Services apps
Event, Organisation
ServiceNow apps
Reservation/Ordering
QUESTIONS!