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Service Providers in the Wireless Data Era: Provisioning Mobile Data Services

Recent advances in wireless access and application

technologies, combined with increased customer

expectations from Mobile Service Providers (MSPs) have

rapidly fueled the demand for mobile data services.

While mobile data services may be an attractive goal for

the MSP, implementing and managing them is fraught

with complexity and challenge. The core of the challenge

lies in preserving the revenue and quality of ‘bread-and-

butter’ legacy services, while at the same time introducing

these new content-rich mobile data services… all while

transitioning to an all-over-IP network.

The Sunrise Telecom Solution

Sunrise Telecom has developed a comprehensive suite

of non-intrusive analysis and monitoring tools designed

to optimize the process of introducing and managing

mobile data services.

SUNRISE TELECOM

Mobile X-RayTMIntegrated Solution for Mobile Data Services Analysis

Product Description

The suite consists of Sunrise Telecom’s hardware-based

monitoring and test solutions (including the 3GMaster

protocol analyzer and TAMS network monitoring system),

combined with the powerful Mobile X-Ray™ application

module for TAMS.

Mobile X-Ray is an innovative analysis engine that is

the industry’s first to integrate NETWORK, SERVICE,

SUBSCRIBER and DEVICE inputs, and correlate them into

meaningful information for the MSP. The result is a

cost-effective system that allows operators to manage

the complexities of mobile data service migration, and

at the same time preserve revenue and service quality of

traditional voice-based services.

Mobile X-Ray™ is an intelligent monitoring and analysis solution that helps Service Providers quickly diagnose and manage next-gen Mobile Data Services

� Integrated Solut ion for Mobi le Data Services Analys is

A powerful aspect of the system lies in its ability to provide

both aggregated views as well as drill-down views capable

of zooming into specific network elements, data sessions

and even user behavior. The system provides detailed re-

porting and analysis, and virtually any view required by the

Front Office, Back Office, Network Operations or even the

Marketing department.

Application Areas

Mobile X-Ray covers the key application areas involved in

Mobile Data Service migration.

NETWORK Monitoring and Troubleshooting

Mobile X-Ray allows rapid Core and Access network

troubleshooting for Mobile Data Services provisioning.

Network Optimization

Quickly and cost-effectively optimize core and access

networks in preparation for resource-intensive Mobile Data

Services. Provides capability to zoom and focus on specific

areas (e.g. on specific network elements), as well as the ca-

pability to outline the least effective nodes and keep them

under surveillance.

Features & Benefits

• Detailed signaling correlation

• Advanced troubleshooting and network usage summaries

• Mass storage for raw data

• Signaling Network Status Monitor

• Easy roaming issues analysis

• Detailed views of �G/3G/3.5G signaling

• Fast drill-down to protocol level

• Advanced reporting functionality (KPIs)

SERVICE Monitoring and Analysis

Mobile X-Ray allows rapid introduction of new data ser-

vices while maintaining quality of existing services.

Fast / Tailored Service Delivery

First impressions are critical. Mobile X-Ray provides a

complete toolset that helps evaluate how the introduction

of new services has impacted the existing infrastructure.

Further, usage data can be obtained for specific groups of

subscribers, providing additional insights for service optimi-

zation.

Features & Benefits

• Maximize QoS/QoE with fast monitoring and fine-tuning

of services

• Easy introduction of new services and porting of old

services

• Visibility into interaction of services with the network

• Provides critical information for Operations, Customer

Care, Optimization and Marketing

Correlation capability provides an end-to-end view, while drill-down capability allows fast reaction times

Multi-dimensional overviews provide a coherent snapshot of key Network and Service performance indicators

3www.sunrisetelecom.com

DEVICE Management

Mobile X-Ray gives unique visibility into how mobile de-

vices interact with new services.

Features & Benefits

• Pinpoint device misconfigurations

• Visibility into interaction of devices with new services

• Collect statistics by individual user or by group

Overall Platform Features

• Remote access by multiple users

• Full network interface coverage

• End-to-end visibility

• User and Control plane correlation

• Easy to use and navigate GUI

• Generation of KPIs on services and network issues

• QoS analysis

• Flexible reporting

Integration with OSS, BSS & BI

Sunrise Telecom wireless solutions can be easily

integrated with external OSS, BSS and BI solutions.

This integration provides an effective way to deal

with the complexities of:

• Revenue assurance

• Service quality management

• Customer experience management

• Billing verification

SUBSCRIBER Management

Mobile X-Ray ensures that your subscrib-

ers always enjoy the highest level of service

possible.

Quality / Customer Experience Management

Overall, the new paradigm in service quality

management centers around the custom-

ers actual experience and less on network

performance. The following elements are critical for the

Mobile Service Providers:

• Pro-active problem solving – pinpoint problems before

the customer experiences them

• Fast reactions – drill down and determine the root cause

of a problem in minutes, rather than hours or days

• QoS and QoE analysis – Measurements that preserve

quality for traditional services, and guarantee a good

experience for new ones

Features & Benefits

• Minimize customer complaints through Proactive Service

Monitoring

• Drill-down capability provides fast visibility into impor-

tant details

• Service assurance analysis provides insights into service

availability and quality

• Subscriber “Quality of Experience” analysis bridges the

gap between Network and Service performance

This “per APN” analysis allows the operator to easily understand failure causes during the authentication phase

Detailed statistics enable fast problem isolation and resolution

© �006 Sunrise Telecom Incorporated. All rights reserved. Specifications subject to change without notice. All product and company names are trademarks of their respective corporations.

Sunrise Telecom San Jose, Modena, and Taiwan facilities are ISO 9001 certified. Do not reproduce, redistribute, or repost without written permission from Sunrise Telecom. REV.�00 Dec. �007

For more information or a directory of sales offices: pre-sales.support@sunrisetelecom.it www.sunrisetelecom.com

Protocol CoveragePacket Switched DomainGbIuPSGnMAP-GrGi and User Traffic (IP)

Key Performance IndicatorsGb InterfaceFailed Procedures Disconnection Reasons Network Uplink/Downlink Bytes Volume Procedures Statistics Iu-PSFailed Procedures Disconnection Reasons Network Uplink/Downlink Bytes Volume Procedures Statistics

GnFailed Procedures Disconnection Reasons Network Uplink/Downlink Bytes VolumeProcedures Statistics Duration of PDP Context Procedures MAP-GrFailed Procedures Disconnection Reasons Procedures StatisticsUser TrafficTraffic Distribution (applications)IP Payload Uplink/DownlinkTCP Re-transmission Statistics TCP Reset Connection Analysis TCP Round Trip Time StatisticsTCP Setup TimeHTTP Response Code AnalysisDNS Statistics

Note: Additional indicators can be easily added as customization.

Mobile X-Ray at-a-glancePlatformOracle® Database

Linux O.S.

ManagementWeb Interface

Multi-user

Protected Access

TroubleshootingReal Time Network Call Trace

Historical Sessions Analysis

Drill-down to Protocol Level

Protocol Analysis

Multi-protocol Correlation

Ladder Diagrams

SurveillanceTraffic Alarms

Network Maps

ReportingTraffic Statistics

Trends Analysis

Multi-dimensional Aggregation

Report Scheduler

Data Export (XLS, HTML, PDF)

Compatibility with 3rd-party ApplicationsBusiness Intelligence Tools

Data Backup and Restore

Fraud Management

Revenue Assurance

Ordering information

Please contact your local Distributor or Sales Representa-

tive for more information.