mobility management in healthcare: mdm, byod, mhealth

DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015 DSScorp.com | DSSDataCenter.com Business Confidential

Mobility Management in Healthcare: aka MDM,BYOD, mHealth

HDI Susquehanna Valley ChapterExecutive Forum

Holy Spirit HealthsystemOctober 11, 2013

DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015 DSScorp.com | DSSDataCenter.com Business Confidential

William “Buddy” GillespieBoard Member and Chair Business, Health Outcomes & HIE

Committee, PAeHI

Director of HealthCare Solutions

Distributed Systems Services (DSS)

Former CIO-CTO WellSpan Health, Retired

[email protected]

DSScorp.com | DSSDataCenter.com Business ConfidentialAugust 16, 2015

mHealth AgendaLandscape/TrendsDriversHIMSS Survey-OtherGone ViralImpact to Patient CareChallengesMDM SoftwareBest Practice


The Journey

mHealth


Click to edit Master title style

Three Primary Components:

Use of a Certified EMR in a Meaningful Manner

Use of Certified EMR Technology for Electronic Exchange of Health Information to Improve Quality of Healthcare (HIE)

Use of Certified EMR Technology to Submit Clinical Quality and Other Measures (Analytics)

What is Meaningful Use?


mHealth - Landscape

BYOD


mHealth - TrendsClinical Mobility SpreadingMobile devices provide– Anywhere– Anytime– Flexibility

Improves– Quality of patient care– Productivity– Communications– Collaboration

Staff and Clinicians are BYOD’ing


HITECH - MU Timeline


Click to edit Master title styleThe Healthcare IT LandscapeHIMSS Survey

Driv

ers



1. Performance Measurement2. Population Health Management3. ACOs and Care Coordination Tools4. Care Management Transitions5. Decision Support6. Privacy and Security7. Private vs. Public HIEs8. Imaging9. Mobile Health10. Personalized Medicine

2013 Top 10 Trends in Healthcare IT


mHealth – Goes ViralClinical Mobility Spreading– New Devices, New Apps, Sprawling– Basic Devices– Mobile Medical Devices/FDA Approval– Wide-Spread Adoption– Impact Across Patient Care

• Nursing• Homecare/Hospice• Physicians• Patients/Consumers• LTC/Nursing Home


mHealth – Better CareClinical Mobility Spreading– EMR data, images, order procedures,

prescribe meds– Physician to Physician– Remote Monitoring– Collaborative/Coordinated Care– Engage Patients-PHR– Rural/Underserved Populations


mHealth – IT ImpactSlippery Slope/BYODHigh Security RiskIT Struggles to Keep PaceIncreased Costs


mHealth – ChallengesSlippery Slope-BYOD– Employee Owned Devices– Benefits

• Increased Productivity• Reduced Costs• Latest Technology

– Downside• Security• Limited Access


mHealth – ChallengesSlippery Slope-BYOD– Multiple OS– No Downtime Acceptable

–Help Desk Overloaded– Loss or Theft– Breach of PHI


mHealth - ChallengesManagement of Mobile Devices– Increased Complexity– Higher Risk(s) of PHI Breach– Strain on IT Infrastructure and IT

Resources


mHealth - ChallengesSolution– Develop and Implement a

comprehensive Mobility Management Policy, Software and Procedures which should address:• Security• Device• Mobile Apps• Policy• Support


Mobile Device Management

“Enterprise mobile device management (MDM) software is:

– (1) a policy and configuration management tool for mobile handheld devices (smartphones and tablets based on smartphone OSs), and

– (2) an enterprise mobile solution for securing and enabling enterprise users and content.

It helps enterprises manage the transition to a more complex mobile computing and communications environment by supporting security, network services, and software and hardware management across multiple OS platforms and now sometimes laptop and ultra books. This is especially important as bring your own device (BYOD) initiatives and advanced wireless computing become the focus of many enterprises. MDM can support corporate-owned as well as personal devices, and helps support a more complex and heterogeneous environment. “

Source: Gartner (May 2013)


Click to edit Master title styleGartner Healthcare Hype Cycle

MDM

BYOD


Mobile Device Management –Software Market

Source: Gartner (May 2013)


Mobile Device Management –Software Market

MDM Software Evaluation Criteria– Ability to Execute– Vision– Technical– Business


Mobility – Security Risk81 percent of hospitals store PHI on mobile devices:– 50 percent have no MDM in place

Source: Ponemon Institute


Mobility – Security RiskEncryptionMalwareOutside of Enterprise ControlBreach Outcome:– Impact to Reputation– Avg Cost $ 2 m per Breach


MDM


mHealth – IT StrugglesImpact to IT– VDI– Service Levels– Increased Bandwidth– Carrier Networks

• Higher Costs• Reduced Security


mHealth – IT CostIncreased Cost- per the Aberdeen Research Group

– $ 170k per year for every 1k mobile devices– Service Desk/Staff Time– MDM Software– Security Breach– Programming Mobile Apps


mHealth – Best PracticeStrong and Enforceable Policy– Security, Use, Support and Consequences

MDM SoftwareCustomer EducationOngoing Evaluation of Wireless CarriersAllow for Expansion to Meet Demand– Infrastructure– Help Desk

Stay-Tuned to Trends in BYOD Marketplace


mHealth – Industry Views

“Mobile devices not just for Facebook, they are poised to revolutionize healthcare”

-Steve Ranger, UK editor of TechRepublic


mHealth – Industry Views

“Research by analyst Ovum found that 17.6 percent of the employees it surveyed had already been provided with a tablet by their employer, up from 12.5 percent in 2012: but of the respondents who owned a tablet themselves, 66.7 percent used that device at work.”

-Richard Absalom, analyst for consumer impact technology at Ovum


Customer Service Week

BYOD



Thank youThank you

Healthcare Solutions & Overview

William “Buddy” Gillespie

www.dsscorp.com

[email protected]

Q & A and Discussion

http://www.dsscorp.com/