mobility solutions with shore tel v1

WHY SHORETEL MOBILITY ROUTER?Wiecher AkkermanManaging Partner

[email protected]

2013 – V1.0

© 2013 CloudAvenue. All rights reserved.

CloudAvenue is part of:

CONTENTS

Mobile usage and trends

What is Mobile UC?

Mobile Considerations

ShorTel Mobility product Suite

Functionality and Capabilities

Summary

How to contact us

April 10, 2023 2

Your guide in UCYour guide in UC

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MOBILE USAGE & TRENDS

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WHAT IS MOBILE UNIFIED COMMUNICATIONS (UC)

The seamless extension of communications

applications and infrastructure to mobile devices, enabling

the same capabilities as available on PC’s and desk phones, from

anywhere, on any network.

MOBILE UC CONSIDERATIONS

IT Management

• Multi-Vendor Support

• Centralized Control

• Security

• Easy to Manage & Support

Users

• Easy to Use

• Multi-Modal – Voice, UC, Email/PIM, Intranet

• Support for BYOD

CxO

• Low(er) TCO

• Cost Savings

• High User Productivity

TELECOM COST REDUCTION

Reduce international roaming charges by 30%-80%– Leverage VoIP over Wi-Fi and VoIP over 3G/4G

Eliminate cellular international direct dial charges– Leverage enterprise PBX least cost routing

Reduce cellular minutes and move to lower tier plans– Automatic and dynamic network selection

Reduce mobile device costs– Leverage employee-owned mobile devices (BYOD)

Eliminate secondary deskphones & associated support


SHORETEL MOBILITY PRODUCT SUITE

Mobility Router RoamAnywhere Client

Scaling: • 2000 Series: 10 - 100 users• 4000 Series: 10 - 1,000 users• 6000 Series: 10 - 5,000 users• Mobility Routers can be stacked for additional scaling

Core functions: • PBX and UC integration• Security integration• App layer security• Policy management• Reporting/trending

Key features: • Desk phone & UC capabilities• Integrated security• Business and personal calls

Phone Types: • BlackBerry OS• Apple iOS• Symbian S60 (Nokia)• Android

April 10, 2023 7© 2013 CloudAvenue. All rights reserved

SIMPLE, RICH AND EASY TO USE

Hybrid client interface

– Native interface for “pre-call” user experience

– Enhanced “mid-call” experience

A single, unified, communications app

– Voice, IM/Presence, Security

Consistent user experience on any network

Experience the phone as you already know how – no learning curve


RICH DESK PHONE CAPABILITIES

• Extension dialing• Transfer, hold• Enterprise conference• Do Not Disturb

• Personal dial• VoIP over Wi-Fi, 3G/4G• Automatic handover• Corporate directory access

• Transfer/retrieve from desk• Simultaneous ring• Single voicemail• Business dial (dial via office)


ENTERPRISE PRESENCE & IM

CWAIntegration

• Location aware presence

• Power and battery optimized

• Built-in security

• Designed for multi-vendor

ShoreTel Mobility Router

April 10, 2023 10© 2013 CloudAvenue. All rights reserved.

SINGLE DEVICE, DUAL PERSONA

Personal calls Outgoing calls –

cellular caller ID displayed

Incoming calls - route to cellular voicemail

Automatically recognizes personal contacts

Policy controlAdmin policy controlled – groups and/or users can be enabled for personal calling

Business calls• Outgoing calls –

desk/enterprise caller ID displayed

• Incoming calls – route to enterprise voicemail

• Default mode


MULTI-VENDOR SUPPORT

PBXs WLANsPresence/IM/MDM Smartphones

(MVS Not Required)


BUILT-IN SECURITY No corporate data stored on mobile Simple, secure and automatic; no need to launch VPN Based on industry standard SSL (TCP mTLS and UDP dTLS) Certificate based authentication, AES-128/256 encryption

13

ShoreTel Mobility client auto detects when the

user is outside the firewall and initiates a secure session to the

Mobility router

“Inside the firewall” sessions flow normally

Hotels

Home

AirportsHotspots

Application

Transport Secure tunnel is at the application layer. Only ShoreTel Mobility applications are encrypted,

other applications flow normallyIP

Link ShoreTel Mobility router

CorpNet


WIRELESS LAN OPTIMIZATION FOR VOICE

Audio engine optimized for lossy networks

– Low bit rate CODECs (AMR, iLBC) and auto-transcoding

– Packet error concealment and flow smoothing

– Noise suppression

Automatic network selection

– No manual/user intervention required

Secure communications

– PKI authentication (mTLS) and AES-128/256 encryption

EnterprisePublic

IP-PBX

ShoreTel Mobility Router

3G/4G

Better Coverage, Call Quality & Cost Savings.


EASY TO MANAGE AND SUPPORT

Centralized Reporting for Telecom Expense Management– Cost Verification– Trending of Cellular, VoIP over Wi-Fi, VoIP over Cellular Data– Top Users

Centralized Upgrades for low TCO– Consistent software (features, operations, UI) across ALL devices– Major and Maintenance releases cover all devices– Over-the-air automatic upgrades to smartphones

TACACS+ AccountingApril 10, 2023 15© 2013 CloudAvenue. All rights reserved..

SUMMARY

• Easy to Use Simple user interface (native integration)Support for BYOD for UC

Android, BlackBerry, iOS, Symbian. (Win8/RT roadmap)

Avaya, Cisco, Microsoft, Nortel, ShoreTel

Robust application-layer securitySimple and automatic

Single unified app for voice, UC & securityOTA provisioning and updatesProvisioning via LDAP, MS AD, and PBX

• Multi-Vendor Support

• Built-in Security

• Easy to Manage and Support

• Saves Costs Low(ers) TCOPays for itself within1 to 1,5 years (average)


MORE INFORMATION:Wiecher AkkermanManaging PartnerM: +31 (0) 6 5064 1924 E: [email protected]

[email protected] Molen 23, 3994 DA Houten I +31 (0) 30 2586 081 I [email protected] I www.cloudavenue.nl

April 10, 2023 © 2013 CloudAvenue. All rights reserved. 17

mobility solutions with shore tel v1

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