mobysoft presentation for: direct works forum 9th june 2009 derek steele, managing director
TRANSCRIPT
Mobysoft Presentation for:
Direct Works Forum
9th June 2009
Derek Steele, Managing Director.
Agenda
About Mobysoft Business Benefits
Increasing Tenant Satisfaction VFM for R&M
How it Works Summary
Why do we exist Collect more rent Save money Improve satisfaction
Who do we serve?
About Mobysoft
About Mobysoft
Back
About Mobysoft
Back
About Mobysoft
Why do we exist Collect more rent Save money Improve satisfaction
Who do we serve? Nearly 40 Social Housing providers Audit Commission Show Cased
Why people buy from us? Proven Return on Investment
How It Works: Satisfaction Surveys
Back
Email Alerts
Results Online
Back
Results Online
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Results Online
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Text Surveys: Impact
Tenant Focused Excellent Customer Service Reduce Complaints
Increase Customer Satisfaction Instant Notification of Issues Real Time Visibility of Patterns
KLOE excellence criteria Trebled Response Younger People More choice for feedback
Customer Results
How It Works: Gas / Repairs…
Back
Simple Concept: Highly Effective
“MobileLogic prevents 2,800 wasted journeys every year saving us in excess of £70,000 per annum”
Mark Fisher, Maintenance Manager Rochdale Boroughwide Housing
“MobileLogic has reduced no access by 70%”
Simon Pickles, Operations Director Raven Housing Trust
“Routine Completed on time KPI up from 88% to 91%”
Cyril Holland, Property Services Director Blackpool Coastal Housing
GAS: Return on Investment
“First time access for gas increase of 12%”
John Osborne, Head of Gas ServingWakefield and District Housing Trust
MobileLogic – How it Works
Back
Rules Engine
MobileLogic – How it Works
Modular Product Surveys (with advanced reporting) Repairs and Maintenance Rent Arrears Custom Module
The Principle We extract all data we need from HMS You declare rules, we configure Off your desk
Summary Managed Service
Very easy to deploy Negligible ongoing support for internal IT Business class reliability
Significant Business Impact Make it very easy for tenants to report issues Improve customer satisfaction Significant savings on repairs and maintenance
Audit Commission Showcased 3 star inspection positive practice Several KLOE excellence criteria met