model curriculum transportation... · • describe traffic management plan • detail the ppe used...
TRANSCRIPT
Land Transportation Supervisor
Model Curriculum
Land Transportation Supervisor
(Options – Profit Management/ Business Development)
SECTOR: SUB-SECTOR: OCCUPATION:
REF ID: NSQF LEVEL:
LOGISTICS LAND TRANSPORTATION GROUND OPERATIONS, VEHICLE OPERATIONS, DOCUMENTATION AND REPORTING LSC/Q1003, V1.0 5
Land Transportation Supervisor
Certificate
CURRICULUM COMPLIANCE TO QUALIFICATION PACK - NATIONAL OCCUPATIONAL
STANDARDS
is hereby issued by the
Logistic Sector Skill Council of India
for the
Model Curriculum
Complying to National Occupational Standards of Job Role/ Qualification Pack: ‘Land Transportation Supervisor’ QP No. ‘LSC/Q1003 NSQF Level 5’
Date of Issuance: May 4th, 2019
Valid up to: May 4th, 2022 Authorised Signatory
*Valid up to the next review date of the Qualification Pack (Logistics Sector Skill Council of India)
Land Transportation Supervisor
TABLE OF CONTENTS
1. Curriculum 01
2. Trainer Prerequisites 07
3. Annexure: Assessment Criteria 08
Land Transportation Supervisor
Land Transportation Supervisor
1
Land Transportation Supervisor CURRICULUM / SYLLABUS
This program is aimed at training candidates for the job of a “Land Transportation Supervisor”, in the “Logistics” Sector/Industry and aims at building the following key competencies amongst the learner
Program Name Land Transportation Supervisor
Qualification Pack Name & Reference ID.
LSC/Q1003, v1.0
Version No. 1.0 Version Update Date 04-05-2019
Pre-requisites to Training
Graduate (or) Diploma/ Class XII with relevant experience (or) Class X with relevant experience
Training Outcomes After completing this programme, participants will be able to: Compulsory:
• Prepare resource allocation plan based on activities scheduled.
• Supervise safe and secure vehicle marshalling.
• Analyse vehicle and cargo documentation for adherence to requirements and prepare daily reports.
• Analyse fleet maintenance status
• Manage effective maintenance and repair of fleet.
• Track vehicle movement and ensure timely delivery and compliance to
regulatory documentation.
• Plan, budget and execute Over Dimensional Cargo (ODC) movement.
• Comply to work place integrity, ethical and regulatory practices.
• Manage workplace for safe and healthy work environment by following compliance to regulatory and safety norms.
• Inspect invoices for correct application of GST. Options:
• Manage business profitably by analysing profit and loss and
undertaking operations improvement initiatives.
• Generate business for the organisation and manage relationships with
stakeholders including clients, customs, PGAs etc.
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This course encompasses 9 out of 9 Compulsory NOS (National Occupational Standards), 2 out of 2
Options of “Land Transportation Supervisor” Qualification Pack issued by “Logistics Sector Skill
Council”.
COMPULSORY NOS:
Sr. No.
Module Key Learning Outcomes Equipment Required
1 Introduction Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code Bridge Module
• Classify the components of Supply Chain and Logistics sector
• Detail the various sub-sectors and the opportunities in them
• Identify various activities in land transportation, warehouse, port yard, land, ship and air transportation
• Explain job roles in land transportation
• Detail your job role as land transport supervisor and its interface with other job roles
• Explain various activities in a port yard
• Describe the various MHEs and equipment used in land transportation
• Discuss the documentation requirements for goods transport
Teaching board, computer,
projector, video player or TV
2 Resource allocation and transport operations management Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1009
• Develop activity plan based on transportation orders
• Allocate manpower, material, MHE and other resources as per activities
• Explain cargo loading and unloading procedure
• Detail the documentation review procedure for vehicles and cargo
• Record data in ERP
• Detail transport alternatives if plan fails
• Measure productivity of operations
• Develop robust corrective and preventive actions
Stationery, markers, PPEs, ERP, computer, printers, GPS tracker, MHEs, etc.
3 Vehicle traffic control management Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1109
• Describe site demarcation for vehicle marshalling
• Describe traffic management plan
• Detail the PPE used for marshalling
• Describe safety and security measures to be undertaken for marshalling
• Demonstrate hand signals and communication equipment
• Demonstrate marshalling process
Stationery, markers, PPEs, ERP, computer, printers, GPS tracker, safety equipment etc.
4 Documents related to land transportation
• Detail the documents for vehicle and cargo
• Describe the line items to be checked
SOP, standard forms, stationery, markers, ERP,
Land Transportation Supervisor
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Sr. No.
Module Key Learning Outcomes Equipment Required
Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N0303
in documents such as license, Lorry Receipt (LR), Goods Consignment (GC), transit insurance, tax permits etc.
• Describe alternative delivery plan for failed shipments
• Prepare daily reports such as loading/unloading, shipment delivery, resource utilisation, accidents, repairs etc. based on documentation review
computer, printers, etc.
5 Fleet operations and
its maintenance
Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
50:00
Corresponding NOS Code LSC/ N1110
• Explain process for new vehicle, title and registration accquisition
• Inspect usage of spare parts, consumables and fuel
• Detail inspection procedure for maintenance records, purchase log, oil log, parts consumption log etc.
• Describe maintenance vendor selection and management process
• Inspect maintenance and out of service vehicles
• Inspect maintenance activity completion
• Analyse maintenance works to suggest improvement actions
• Prepare reports on vehicle maintenance and usage of spares, consumables, and fuel
• Prepare budget for vehicle and spares maintenance
ERP, computer, printers, GPS tracker, maintenance schedule, maintenance equipment etc.
6 Route planning and vehicle tracking Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
50:00
Corresponding NOS Code
LSC/N1111
• Describe the vehicle selection procedure based on load, route and cost
• Detail the documentation requirement for vehicle and cargo
• Assess route plan, cargo plan for adequacy to requirements
• Perform vehicle tracking using GPS/telephone to monitor movement
• Describe resolution process if vehicle gets delayed or breaks down
• Describe client update and grievance resolution process
ERP, MS Office, GPS and receiver, communication equipment, route plan, etc.
7 Over Dimensional Cargo (ODC) Movement Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
• Detail carrier selection process based on type of ODC
• Describe ODC loading/unloading, securing procedure
• Detail the special documentation requirement for ODC viz. road permits, license etc
• Identify optimal route for transportation
• Discuss the process of acquiring permits from RTO
ERP, MS Office, GPS tracker and receiver, sample documentation for vehicle and cargo, sample permits, stationery, worksheets, etc.
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Sr. No.
Module Key Learning Outcomes Equipment Required
50:00
Corresponding NOS Code
LSC/N1112
• Explain the fitness requirements and inspection procedure for vehicles carrying RTO
• Explain vehicle tracking procedure using GPS/telephone
• Describe safety and security requirements for ODC vehicle operators
8 Guidelines on integrity
and ethics
Theory Duration
(hh:mm)
10:00 Practical Duration
(hh:mm)
40:00
Corresponding NOS Code LSC/ N9908
• Describe the concepts of integrity, ethics
• Detail the various regulatory requirements related to logistics industry
• Explain data and information security practices
• Identify corrupt practices
• Comply to regulatory requirements
• Practice code of conduct and etiquettes
• Document all integrity and ethics violations
• Explain escalation matrix for reporting deviation
SOP, worksheets, computer, projector, printer, display board and markers
9 Compliance to health,
safety and security
norms
Theory Duration
(hh:mm)
10:00 Practical Duration
(hh:mm)
40:00
Corresponding NOS Code LSC/N9909
• Detail health, safety and security procedures in land transport, port terminals, CFS and ICD
• Implement 5S at workplace
• Inspect the activity area and equipment, for appropriate and safe conditions
• Identify unsafe working conditions
• Inspect adherence to standard operating procedures (SOP) while handling dangerous and hazardous goods
• Implement standard protocol in case of emergency situations, accidents, and breach of safety
• Document all health, safety and security violations
• Explain escalation matrix for reporting deviation
PPE, MHE, instructional material, alarms, safety guidelines, safety signs, computer, projector etc.
10 Verify and review GST
application
Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
50:00
• Describe the GST application procedure in invoicing process
• Detail the rules and regulation in applying and reversing GST
• Inspect to identify faults in a document with GST computation
• Describe GST documents approval process
• Examine for pending litigation from previous regime
• Review monthly returns for compliance to regulations
Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.
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Sr. No.
Module Key Learning Outcomes Equipment Required
Corresponding NOS Code LSC/N9907
• Examine correctness of tax payment records and acknowledgements received
COMPULSORY NOS: Total Duration 620:00 Theory Duration 180:00 Practical Duration 440:00
Unique Equipment Required: PPE, signages, MS Office, ERP, GST guidelines, GPS tracker, communication equipment, maintenance schedule, maintenance equipment, route plan, safety and security equipment, fire safety equipment, first aid kit, vehicle and cargo documentation samples, SOP, computer, projector, worksheets, stationery etc.
OPTIONS (Optional to choose any or all or none) OPTION 1: Profit Management
Sr. No.
Module Key Learning Outcomes Equipment Required
1 Profit and loss account management and cost accounting Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
50:00
Corresponding NOS Code LSC/N9603
• Describe P&L analysis process
• Explain budgeting and monitoring process
• Explain methods to analyse variance between budget and actual expenditure
• Compare budget with actual physical output
• Prepare budget amendments
• List the risk management procedures
• Perform Activity Based Costing (ABC)
• Perform audit to identify reasons for deviation from costing
• Explain the process to rationalise cost by undertaking improvement activities
Computers, MIS, ERP, performance review softwares
OPTION 1: Total Duration Theory Duration 20:00 Practical Duration 50:00
Unique Equipment Required: Computers, MIS, ERP, performance review softwares
OPTION 2: Business Development
Sr. No.
Module Key Learning Outcomes Equipment Required
1 Business development and stakeholder
• Identify target population to approach for business development
Computers, MIS, ERP, business
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Sr. No.
Module Key Learning Outcomes Equipment Required
relations Theory Duration
(hh:mm)
20:00 Practical Duration
(hh:mm)
50:00
Corresponding NOS Code LSC/N9701
• Assess prospective clients
• Identify client requirements
• Offer customised or bundled solutions based on sales pitch
• Demonstrate effective oral and written business communication
• Prepare costing sheets for service delivery
• Use ERP for updating client data
• Estimate when to upsell and cross-sell services to existing clients
• Describe the nuances in building rapport with clients, customs, government agencies, insurance for healthy relationship
• Prepare service level agreements
• Schedule resources as per operational requirement
lead softwares Teaching board, computer, projector, video player and TV
OPTION 2: Total Duration Theory Duration 20:00 Practical Duration 50:00
Unique Equipment Required: Computers, MIS, ERP, business lead softwares, teaching board, computer, projector, video player and TV
GRAND Total Duration Minimum Duration for the QP= __620_hrs_ Theory: 180 hrs Practical: 440 hrs Maximum Duration for the QP= 760 hrs Theory:_220 hrs Practical:_540 hrs__
Unique Equipment Required: PPE, signages, MS Office, ERP, GST guidelines, GPS tracker, safety and security equipment, maintenance schedule, maintenance equipment, fire safety equipment, first aid kit, vehicle and cargo documentation samples, SOP, sample documentation for vehicle and cargo, sample permits, computer, projector, worksheets, stationery etc.
(This syllabus/ curriculum has been approved by Logistics Sector Skill Council)
Land Transportation Supervisor
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Trainer Prerequisites for Job role: “Land Transportation Supervisor” mapped to Qualification Pack: “LSC/Q1003, v1.0” Sr. No.
Area Details
1 Description To deliver accredited training service, mapping to the curriculum detailed
above, in accordance with the Qualification Pack “LSC/ Q1003”
2 Personal Attributes
The job requires the individual to have strong communication skills,
presentation skills, measuring, evaluating and problem-solving skills.
He/she should be able to facilitate learning
3 Minimum Educational Qualifications
Graduate (or) Diploma/ Class XII with relevant experience (or) Class X with relevant experience
4a Domain Certification
Certified for Job Role: “Land Transportation Supervisor” mapped to QP: “LSC/Q1003, V 1.0”. Minimum accepted score is 80%
4b Platform Certification
Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601”. Minimum accepted score is 80%
5 Experience • Graduate with minimum 3 years (with minimum 1 years of experience as Manager) of experience in Land Transport operations (or)
• Diploma with minimum 5 years (with minimum 3 years of experience as Manager) of experience in Land Transport operations (or)
• Class XII pass with minimum 8 years (with minimum 3 years of experience as Manager) of experience in Land Transport operations
• Detailed knowledge of cargo management, fleet management, fleet maintenance, documentation requirement, regulatory environment and business development
• Has supervisory skills with good knowledge of IT and control systems in Land Transports, and reporting and data management skills
• The trainer should have the ability to read write and communicate in vernacular language, Hindi and English
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Annexure: Assessment Criteria
Assessment Criteria
Job Role Land Transportation Supervisor
Qualification Pack LSC/Q1003, v1.0
Sector Skill Council Logistics Sector Skill Council
Sr. No.
Guidelines for Assessment
1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)
4 Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training canter based on this criterion
5 To pass the Qualification Pack, every trainee should score a minimum of 70% in each NOS
6 In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack
Compulsory NOS
Total Marks: 900 Marks Allocation
Assessment Outcomes
Assessment Criteria for Outcomes Total Marks
Out of Theory Skills
Practical
LSC/N1009 Allocate resources and streamline operations in land transportation
PC1. obtain order details such as transport plans, delivery schedules, priority orders, daily work allocation etc.
100
6 2 4
PC2. develop daily work plan factoring in priority cases, cases requiring exceptional handling
6 2 4
PC3. get the work plan approved from the managers
6 2 4
PC4. arrange for daily shipment processing and quoting
6 2 4
PC5. allocate tasks to workers and associates
6 2 4
PC6. budget and allocate the requisite MHE for different tasks at hand
6 2 4
PC7. supervise deployment of cargoes in communication with the consignee’s supervisor
6 2 4
PC8. supervise loading, unloading and processing of shipments
6 2 4
PC9. coordinate with other departments to plan movement of transports
6 2 4
PC10. monitor the performance of transport operations
6 2 4
PC11. take note of the pending tasks in each activity to plan for the next day and plan for additional resources if required
4 1 3
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PC12. measure and document processes as per productivity standards
4 1 3
PC13. liaise with officials and external stakeholders to streamline operations
4 1 3
PC14. feed regular updates into ERP and report to manager
4 1 3
PC15. identify priorities as and when they come and allocate adequate resources to address them
4 1 3
PC16. provide guidance to executives, associates and workers in executing activities
4 1 3
PC17. manage alternate transport in case of non-availability of vehicles
4 1 3
PC18. suggest possible solutions, way around to help resolve issues
4 1 3
PC19. assist in resolving freight related billing/documentation issues and carrier performance related issues
4 1 3
PC20. escalate the issues to manager when external or additional help is required
4 1 3
100 30 70
LSC/N1109 Perform vehicle marshal duties
PC1. determine the work allocation using traffic management plan
100
12 4 8
PC2. wear required personal protective equipment required for marshalling duties
12 4 8
PC3. check if the area is clear and suitable for vehicle manoeuvring activities
12 4 8
PC4. arrange for clearances of obstacles and distractions from the vehicle path
10 3 7
PC5. confirm vehicle safety checks including reversing aids have been executed
10 3 7
PC6. ensure safe manoeuvring area is maintained during vehicle movement operations
11 3 8
PC7. establish safe marshalling position and maintain an appropriate field of vision
11 3 8
PC8. use hand signals and other communication methods to control the movement of vehicles
11 3 8
PC9. maintain and comply with site safety demarcation arrangements and control measures
11 3 8
100 30 70
LSC/N0303 Review transport documentation
PC1. review transport schedule and booking records with reference to plan
100
10 3 7
PC2. prioritize the shipments to be delivered/picked-up
10 3 7
PC3. examine Lorry Receipt (LR), Goods Consignment (GC), transit
10 3 7
Land Transportation Supervisor
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insurance and tax permits for correctness and accuracy with respect to order
PC4. check inbound documentation for accuracy prior to reception
10 3 7
PC5. verify all freight invoices and resolve documentation problems if any
10 3 7
PC6. review signed agreement for any errors or discrepancies
10 3 7
PC7. obtain daily status of documents from executives and associates
10 3 7
PC8. compile list of undelivered shipments and contact consignees of undelivered shipments to arrange for alternate deliveries
10 3 7
PC9. prepare daily operation reports in terms of cargo movement, total loading and unloading activities, resource utilization, manpower deployment and other parameters as per organisational requirement
10 3 7
PC10. report daily damages, MHE repair requirements, accidents, transport delays, etc.
10 3 7
100 30 70
LSC/N1110 Supervise fleet maintenance
PC1. assist in acquisition of new vehicle title and registration
100
6 2 4
PC2. coordinate emission testing inspection for trucks
6 2 4
PC3. coordinate ordering and purchasing of fuel, parts and supplies
6 2 4
PC4. track fleet usage and maintain accurate inventory of equipment and spares
6 2 4
PC5. plan for preventive maintenance of vehicles and ensure compliance to plan
6 2 4
PC6. check maintenance records for fleets are up-to-date
6 2 4
PC7. negotiate service agreement with vendors to ensure cost efficiency
6 2 4
PC8. evaluate vehicle inspection reports and coordinate with insurance companies
6 2 4
PC9. document details of vehicle repair performed in the vehicle maintenance software program
6 2 4
PC10. maintain daily purchase log 6 2 4
PC11. check and update oil analysis book
6 2 4
PC12. conduct price comparison research and maintain historical comparisons
6 2 4
PC13. maintain record of fleet repairs, repair costs, parts procurement and vehicle warranties
4 1 3
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PC14. maintain trucks out-of-service report and inform operations staff and administration department of status
4 1 3
PC15. prepare various reports (trucks out of service, fuel use, parts inventory, etc.) according to organization guidelines and procedure
4 1 3
PC16. analyse maintenance costs and provide recommendations on fleet utilization and replacement
6 1 5
PC17. assist in the development of the fleet services budgets
6 1 5
PC18. communicate maintenance requirements to manager for budgetary approvals
4 1 3
100 30 70
LSC/N1111 Supervise tracking and movement of vehicles
PC1. check for selection of the type of truck required based on load carriage, route, load consolidation and associated costs
100
10 3 7
PC2. cross check details including road permit, commercial driver’s license (CDL), shipping bills, valid vehicle documents, etc. are correctly captured and verified by associates
10 3 7
PC3. check for presence of permits and regulatory compliances for operation of articulated vehicles, reefer vehicles, trailers, trucks, etc.
10 3 7
PC4. review and approve route plans for vehicles
10 3 7
PC5. supervise and approve driver deployment
10 3 7
PC6. provide instructions to associates and executives regarding vehicle operations, loading and unloading
10 3 7
PC7. collect regular feedback on position of vehicles based on GPS/ telephonic tracking
10 3 7
PC8. arrange for alternative solutions in case of breakdowns, inordinate delays, or emergencies
10 3 7
PC9. coordinate with external stakeholders to resolve issues regarding consignment and vehicle movement
10 3 7
PC10. update transport manager regarding status of different escalations and receive instructions to resolve
10 3 7
100 30 70
LSC/N1103 Manage and track the movement of Over-dimensional cargo (ODC)
PC1. identify the Over Dimensional cargo (ODC) specification and loading/unloading requirements in discussion with transport manager and client
100
8 3 5
PC2. coordinate with ODC transport suppliers for selecting suitable and cost-
8 3 5
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effective transport options
PC3. review availability of adequate documents viz., license, registrations, road permit etc.
7 2 5
PC4. map the route for transportation considering the road and permit limitations
7 2 5
PC5. finalise costing, route map and timeline for transport and get approval from manager
7 2 5
PC6. coordinate with Government officials and RTO agents to get special permits for ODC transportation
7 2 5
PC7. update client on the route, timeline and costing
7 2 5
PC8. review vehicle fitness reports and approve for usage
7 2 5
PC9. instruct the diver or pilot on precautions and safety measures to be exercised as well as the regulatory and permit limitations
7 2 5
PC10. coordinate with shipper, client and external regulatory bodies to ensure smooth transport
7 2 5
PC11. regularly track the movement of vehicles through GPS, telephonic inputs and inputs from associates and executives
7 2 5
PC12. coordinate and resolve issues regarding permits, route revisions, etc., as and when required
7 2 5
PC13. review status reports on incidences occurred and precautions taken
7 2 5
PC14. periodically update transport manager and client on status of movement
7 2 5
100 30 70
LSC/N9908 Maintain and monitor integrity and ethics in operations
PC1. refrain from indulging in corrupt practices
100
8 3 5
PC2. protect customer’s information 8 3 5
PC3. protect data and information related to business or commercial decisions
8 3 5
PC4. sensitise the work force towards ethical behaviour in work place and performing job with integrity
8 3 5
PC5. conduct regular reviews and check reports for unethical behaviour and corrupt practices
8 3 5
PC6. consult senior management when in an ethical dilemma
8 3 5
PC7. report promptly all violations of code of ethics
8 3 5
PC8. dress up and conduct in a professional manner
8 3 5
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PC9. communicate with clients and stakeholders in a soft and polite manner
8 3 5
PC10. follow etiquettes 8 3 5
PC11. check that that documentation with respect to operations is up to date and in accordance to the regulations
8 4 4
PC12. coordinate with regulatory authorities and assist in inspections and clearances
6 3 3
PC13. report any issues with regulatory compliance
6 3 3
100 40 60
LSC/N9909 Follow and monitor health, safety and security procedures
PC1. make note of all safety processes with reference to area of operation
100
6 2 4
PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable
6 2 4
PC3. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety
6 2 4
PC4. undertake periodical preventive health check ups
5 2 3
PC5. follow necessary standard operating procedures (SOP) and precautions while handling dangerous and hazardous goods
6 2 4
PC6. follow security procedures like green gate in port, customs area, factory security, etc.
6 2 4
PC7. comply with data safety regulations of the organisation
5 2 3
PC8. instruct the loaders / unloaders to follow standard safety procedures while handling hazardous / fragile cargo and to walk only on the designated pathway
6 2 4
PC9. recognise unsafe conditions and safety practices at the workplace and report it to concerned authority
6 2 4
PC10. implement 5S at workplace 6 2 4
PC11. inspect the activity area and equipment for appropriate and safe condition
6 2 4
PC12. check if stacking is done at defined height and is not on the walk way
6 3 3
PC13. check if walk way is free from grease/ oil
6 3 3
PC14. check if emergency fire alarms, water sprinklers and smoke detectors are installed at all places
6 3 3
PC15. participate in fire drills 6 3 3
PC16. check if standard material handling procedure are being followed
6 3 3
PC17. check if cargo has passed 6 3 3
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security checks and report in case of any violation
100 40 60
LSC/N9907 Verify and review GST application
PC1. verify and approve daily invoicing
100
8 4 4
PC2. check for errors in calculating taxable value and tax value after applying applicable rate of GST
8 4 4
PC3. check if that IGST is chargeable on the invoices raised for export of goods/services
8 3 5
PC4. check if GST is payable under reverse charge in case of unregistered party
8 4 4
PC5. verify and approve separate notification in case of exemption
8 3 5
PC6. review and approve vendor invoices and ensure that all the mandatory particulars are mentioned on the invoice
8 3 5
PC7. verify if the goods/services are procured from registered vendor
6 2 4
PC8. check for pending litigation cases under earlier regime
8 3 5
PC9. review sales invoice and check if record is maintained properly
8 3 5
PC10. coordinate with finance department for any updating in GST law
8 3 5
PC11. check that the payment received from the client is including applicable taxes
6 2 4
PC12. assist in verifying and reviewing monthly returns
8 3 5
PC13. monitor maintenance record of taxes paid and acknowledgment of the returns filed
8 3 5
100 40 60
Options
Option 1 - Profit and loss account management and cost accounting
Total marks 100 Marks allocation
Assessment outcome
Assessment criteria Total marks
Out of Theory Practical
LSC/N9603 Profit and loss account management and cost accounting
PC1. review department wise budgets and make amendments if required
100
7 2 5
PC2. collate and prepare annual budgets along with sales and profit targets
7 2 5
PC3. schedule both capital and operational expenses accordance to the budget
7 2 5
PC4. analyse and review the P&L performance for the unit
7 2 5
PC5. analyse profitability and business 7 2 5
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performance trends department wise
PC6. periodically analyse variances in the expenditure with respect to the budget and accordingly take corrective actions
8 3 5
PC7. periodically analyse the physical output and performance with respect to the budget and identify places for improvements
7 2 5
PC8. undertake adequate risk management so as to meet Key Performance targets
7 2 5
PC9. manage and control budgets of different departments on a periodic basis to optimise financial performance
7 2 5
PC10. periodically review activity and department financial performance
7 2 5
PC11. identify the activities having high variance with respect to the budgeted costs or the forecasted revenue
8 3 5
PC12. analyse the actual cost w.r.t physical output to draw inferences
7 2 5
PC13. identify reasons in discussion with department and take remedial and corrective actions where-ever required
7 2 5
PC14. work towards rationalizing the cost of the activity wise operations to achieve higher financial goals
7 2 5
100 30 70
Option 2 - Business development and stakeholder relations
Total marks 100 Marks allocation
Assessment outcome
Assessment criteria Total marks
Out of Theory Practical
LSC/N9701 Business development and stakeholder relations
PC1. obtain a list of existing clients and new prospects from the company's sales database.
100
6 2 4
PC2. prepare sales targets and relationship strategies
6 2 4
PC3. prioritize the clients for contacting, based on the previous relationship building calls made to each of them
6 2 4
PC4. call clients and prospects to seek meeting
6 2 4
PC5. meet client to offer new services and take feedback for current services
6 2 4
PC6. identify client’s business need and offer customized and bundled solutions
6 2 4
PC7. negotiate on costs, close the deal and collect organizational and payment details of the client
6 2 4
PC8. take client's feedback before leaving 6 2 4
PC9. update information into ERP, inform the relevant departments on sale closure
6 2 4
PC10. regularly interact with the client over phone, emails or personal visits
6 2 4
PC11. address the query raised by the 4 1 3
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customers effectively and timely
PC12. take appropriate actions on escalations raised by customers
4 1 3
PC13. handle customer grievances 4 1 3
PC14. quickly respond to the clients for their e-mails, voice-messages, calls, etc.
4 1 3
PC15. provide regular information to clients regarding new offerings, discounts, customised solutions, etc.
4 1 3
PC16. liaise with customs, other Govt. departments, PGAs, etc. and build professional relations with them
4 1 3
PC17. analyse and manage claim requests
4 1 3
PC18. co-ordinate with marketing agencies for publicity of services of the company
4 1 3
PC19. negotiate with carriers, warehouse and transport operators, custom brokers, insurance company representatives, vendors, etc. for services, preferential rates, service level agreements (SLA), payment period, etc.
4 1 3
PC20. co-ordinate with labour contractor and local vendors for sufficient workforce, carrier vehicle availability as per work demand
4 1 3
100 30 70