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Quality and Risk Management
in Food Chains
Model for International Quality and Risk
Management Education and Training of
Management Personnel in Food Chains
Susanne Lehnert, University of Bonn, Germany
Brigitte Petersen, University of Bonn, Germany
57th EOQ Congres,
June 17-20, 2013 Tallinn
1. Problems and Objectives
2. Methodological Approach
3. Results
4. Conclusions
Introduction
• The need for well-trained professionals and executives in
quality and crisis management of agrifood
chains continues to grow
• Particular challenge is to find problem-solving
strategies for global value added chains of
agricultural and food industry
• The education and training in the agrifood area is not
yet organized on the principle of lifelong learning
1. Problems and Objectives
Change of QA concepts in
industry and agro-food area
Other industries
Agro- Foodindustry
Economy
of
scarcity
Anchoring of quality objectives + aims in a
superordinate philosophy of entreprises + values chains
SPR QFD 7 Tools
HACCP Audits FMEA Six Sigma
Bench-
marking
Quality loss
function
Quality and
labelling
programms
Quality
teams, Q
circles
DIN ISO
9000ff.;
22000
IFS, BRC,
IKB, QS...
farm to fork
approach fork to farm
TQM CSR
Methods Methods
Strategies Implementation
Quality philosopies
Corporate Philosopies
Mindset
Mindset Customer orientation, Chain orientation i.a.
Commitment of top
management
Management officer appointed
Policies, objectives and action
plans set
Baseline and performance
indicators set
Definition of legal indicators
define
Review
Introducing
+ implementing:
Resources, respon-
sibilities, training +
awareness, commu-
nication + docu-
mentation, design
Control of relev.
activities
Procurin resources Systematic controlling
Measuring + monitori.
of processes
Corrective and
preventive actions
Control of records
Internal audits
• Management review
• Definition of input paramet.
for management review
• Assessment of the results
• Strategic optimization of
relevant processes and
derivingnew goals
PCDA cycle acc
to divers norms
and standards
Common combination of standards
and norms for certification
DIN EN ISO 9001
DIN EN ISO 22000
IFS
BRC
QS
GMP
REDcert
MsC
GLOBALG.A.P.
BIO (EG Öko VO)
Common
combinations of
standards for
certification
DIN
EN
IS
O 9
001
DIN
EN
IS
O 2
2000
IFS
BR
C
QS
GM
P
RE
Dcert
MsC
GLO
BA
LG
.A.P
.
BIO
(E
G Ö
ko V
O)
Competences of QM teams in
integrated systems
Organisation development
• Systematization of animal, plant and environmental protection
• Continuous improvement of processes
• Systematic application of methods and techniques (FMEA,
HACCP, Six Sigma)
• Qualification of value chain stakeholders and employees
• System- atization of tests
Recognize and gain a competitive advantage
• Image profit and public recognition
• Competitive advantage for orders, contracts
• Banking and insurance benefits through risk
management and Certificates
• Access to public funding
• Transparency in decision-making
• Access to international markets
QM
Team
Competence
Risik Management
Cost minimization
• Identification of potential
savings (eg water, energy, etc.)
• Reduction of fault, energy,
waste disposal costs
• Reduction of insurance
premiums
• Avoid duplication of work
Risk minimization
• Legal certainty
• Avoid damage, incidents and
accidents
• Entry of pests
• Biosecurity
• Vulnerability detection
• Documentation
• Monitoring and communication
with authorities
• Alarm and emergency planning
• Crisis exercises
2. Methodological approach
5-step model approach:
A) Establishment of an international network between industry
(companies and organizations) and research (universities
and research institutions)
B) Selection of an internationally integrated and networked sector of
the industry --- the meat industry
C) Develop motivation to work on the Industry-Academia
Partnerships and Pathways (IAPP) as Marie Curie Action under
the 7th EU Framework program ”PEOPPLE”
D) Implementation of a 48-month exchange program with 22
scientists in different stages of their career with 7 partner
organizations
E) Integration of the module “education” in the triple helix formation of
education-research-innovation
Partners and their Project Role
coordination and international
adjustment NL-D-EU
academical QM courses and
trainings (integegrated in BSc
and MSc Programmes)
job oriented QM training &
courses for professionals
test & validation of
developed QM training
modules
Joint activities
Cooperation Partners
Since Industry Association University
AgriQ
Agrizert
VION GD DGQ DRV +
SMEs
GIQS U
Bay
UB UG WU
Education
QSM Junior
1999
2004
FRECO 2006
Research
Q-Pork Chains 2006
SafeGUARD 2009
PPP-Alliances
Cross-border QM-
cooperation
2001
AMOR 2011
AIDA 2009
A3 2011
Alfons 2011
PPP= private-public-partnership DRV= Deutscher Raiffeisenverband e.V. DGQ= Deut. Gesellsch. f. Qualität e.V.
GD= Gezondheitsdienst voor Dieren (NL) UBay= University Bayreut UB= University Bonn
UG= University Göttingen WU= University Wageningen
Research + Training Cooperation between
QUARISMA partners
- a basis for model development
3. Results
• EOQ recognized international
qualification for QMJ at Wageningen
University in cooperation with the
Universities Bonn, Bayreuth, Göttingen
and the DGQ
• Target-oriented quality management
training modules for implementation
in companies of the meat supply chain
• Refresher courses for quality managers and auditors in
the meat supply chain
• Model for e-learning tools to support the training modules QM
EOQ
qualification
QSM Junior
Qualification path of
DGQ German Association
for Quality
and the
University of Bonn
Competences of QSM Juniors
• Principles of quality management
• Introduction, maintenance and development of a quality management
systems
• Internal auditing
• Tools and methods of quality management and its application
• Decision making based on statistical data taken
• Actively and successfully organize the process of change from quality
management in the direction of total quality management in a
company
Additional qualification
DGQ Quality Systems Manager Junior (QSMJ)
• Accredited DGQ/EOQ qualification scheme at 13 Universities in Germany since 1996 -> advisory committee “Research + Teaching”
• Qualification scheme with specific courses and exams in 3 blocs
– Bloc I Lectures and exercises (min. 100 hours)
– Bloc II Seminars and group work (min. 40 hours
– Bloc III Practical activity (min. 200 hours)
• All blocs are covered by specific course modules and the associated exams at the universities (accredited by the DGQ)
• One professor as authorized coordinator at each university
-> member of DGQ advisory committee “Research + Teaching”
Organisation scheme
of EOQ joint education model
GIQS e.V. Organisational Platform
German
BLH- Model
NNK Nederlands
Network voor
Kwaliteitsmanage
ment
EOQ joint
education model
No
rmati
ve
Level
Str
ate
gic
Lev
el
Op
era
tio
nal
level
Initiative Alfons
Benefits of a QSM Junior certificate
• Evidence of extensive knowledge in the field of quality
management
• Additional qualifications for career
• Time and cost savings when compared to non-university
education as "DGQ-auditor”
Open education platform in the
network of EU universities
2013
2014
New Joint
International
Project
• Integration of DIN
ISO 9001, 22000 and
31000 in EOQ Joint
edcuation model
• Joint Master Module
„Q + Risk Manager
Junior Food“
University of
Copenhagen
University of
Warszawa
2012
2011
KIC Key activity areas
Education Research &
Technology
Business
Innovation
radar
Innovation and development projects
Elementary and higher education programs
Applied research and
business development
support Product and business development camps
Intensive summer school
University & industry crossover programs
… create a new breed of innovators & entrepreneurs
… enable excellent individuals and multidisciplinary teams to develop breakthrough ideas & to put these into practice
… support innovators all the way to the market and creating maximal
societal and economic impact
Staff exchanges and training
Education WG proposal 19
Foodbest, 2013
6 Co-Location-Centres:
University of Copenhagen
University of Wageningen
INRA Paris
University of Munich
University of Bologna
Regional Office:
University of Bonn
University of Bayreuth
Bonnrealis
GIQS
Actual Project Activities:
KIC Food4 future
• Innovative approaches are needed on the path to excellence in
competition permanent economic, social and cultural changes.
• Chain approach is indispensable in the agricultural and food area
challenges of global markets. Education and qualification
programs in the area of quality management have to be recognized
European and international wide.
• Internationally oriented education models can only be successful if
all the three levels of responsibilities such as normative, strategic
and operational are willing to cooperate: Within the QUARISMA
this was realized for the first time.
• The EOQ recognized programme “EOQ Quality Systems Manager
Junior” may hopefully be the starting point for further development
of academic quality management qualification at university level.
4. Conclusions
Thanks for your attention!
Acknowledgment
The research leading to these results has received
funding from the European Community's Seventh
Framework Programme FP7/2007-2013 under
grant agreement n° 228821.