model program presentation

Model Program

My Best Friend's Closet LGBT Outreach & Thrift

April R. Bayer

University of New England

Contents

Overview of Purpose and Design

Theoretical Framework

Detail of Action Plan

Detail of Evaluation Plan

Overview: Mission To provide peer and professional

interventions from a community-

based LGBT center with the end

goal of helping individuals cope

and the community to be more

LGBT culturally competent. There

will be a funding component from

an affiliated second-hand retail

outlet.

Overview: Context

To Improve the Mental Health of LGBT Individuals Cope via:

Group and Individual sessions

Resource for Professional Trainings

Inform Community of Cultural Competence

Retail store as Partial Funding Source

Connect Local LGBT Individuals to Bolster Community

Community Sexuality Education for Rape & STD's

Long-term Goal: Use Organization as a Platform to

Advocate Legislatively

Overview: Need

LGBT Community-based Intervention in

Location which has No Duplicate

Services

Disconnect within Community

Safe Place for LGBT Individuals to Share

Clinical Aspect will Serve all Ages

Community Cultural Bias Needs to be

Educated

Overview: Resources

Financial:

• Retail store

• Community

Donations

• Grant Funds

• Bank Loan(s)

Overview: Resources

Human Power:

Community Involvement

Credentialed Professional

Staff

Qualified Retail Staff

Volunteers

Overview: Resources Miscellaneous:

• Structural Facility

• Donated Goods

• Store Fixtures

• Processing Materials

• Office Supplies

• Electronic Equipment

• Educational Materials

• Donation Vehicle

Overview: Constraints

Social Phobia Associated with

LGBT

Funding Availability

Ensured Adequate Operating

Space

Community Resistance Due to

Intolerance

Overview: Activities

Individual/Group Sessions

Social Club(s)

Community Booths

Pride Events Participation

Education on Sexuality, Rape, & STD's

Professional Cultural Competency Trainings

Retail Thrift Shopping Experience

Overview: Effects

Increased Positive Mental Health Status for

Clients and Community

Increased Community/Professional Cultural

Competency

Decreased Hate Crimes

Increased STD/Rape Knowledge

Decrease Prevalence of LGBT Suicide

Overview: Outputs

Cycle of Interventions Processes

Strengthened Community Connections

Macro Advocacy for LGBT Equality

Professionals Gaining from Competency

Trainings

Retail Profit

Overview: Logical Model

Theoretical Framework

Reversed Logic Concept

Value & Methods of Change are Identified with the Solutions to “How”

Questions are being Answered for the Program Structure

Practice Theory

Narrative Approach

Family Systems Approach when Warranted

Cognitive-Behavioral and/or Dialectical-Behavior Interventions

Strength-Based Solution-Focused Goals, when Needed

Modernist Psycho-Dynamic Theory Rooted in Understanding

Developmental Needs

Theoretical Framework Cont. Evaluation Approach: Empowerment Evaluation Principles

Improvement by means of Intermittent Efficacy Surveys

Community Ownership by means of Open Program Planning Meetings

Inclusion by means of Complete Staff Input for Programs & Policies

Democratic Participation by means of Robert's Rules During Meetings

Social Justice by the Pursuit of LGBT Equality in Local Legislature

Community Knowledge by means of Educational Trainings and Mission Advocacy

Evidence-Based Strategies by Implementing Scholarly Research into Programming

Capacity Building by means of Professional Competency Staff Trainings

Organizational Learning by means of Regular Trainings for All Employees

Accountability by means of Evaluations and Restructuring, if Needed

(Wandersman et al., 2004)

Action Plan Overview Plan Steps:

Step One: Researching Demographic Needs &

Securing Funds

Step Two: Hiring & Training Staff for Retail &

Clinical Aspects

Step Three: Securing Merchandise & Method of

Replenishment

Step Four: Marketing Store & Clinical Services

Step Five: Maintaining Client Relationships &

Retail Success

Action Plan TableAction Steps By Whom By When Resources and SupportResources and Support

Available/NeededPotential Barriers or

Resistance

Step 1:Researching Area for

Demographic Needs & Securing Grant/Donor/Loan

Funds to Begin Project.

Program Coordinator 5/1/15 Educated Staff to Conduct Grant/Financial Tasks,

Library for Research, Access to Computer/Fax

Available Grants, Private Donations, Bank Lender

Step 2:Secure Building and

Logistics

Program Coordinator 08/01/15 Staff, Computer for Research, Funds

Building up to Code, Working HVAC System,

Clothing/wares Fixtures, Processing Equipment,

Registers, Hangers

Step 3:Hiring and Training Staff for Retail and Clinical Areas.

Program Coordinator 08/01/15 Local University, Computer for Research, Funds

Clinical Program Manual, Retail Training Manual,

Employee Policy Manual, Insurance Plan/Benefits

Package, System for Evaluations for All

Employees & Interventions

Step 4:Securing Merchandise and a Method of Replenishment.

Program Coordinator & Staff 11/01/15 Staff, Demographic Information, Funds

Second-hand or New Merchandise Items,

Donation Kiosks, Staff for Solicitation

Step 5:Marketing the Area for Those Interested in the

Retail and Outreach Services.

Program Coordinator, Staff, & Volunteers

8/1/15 & There-forward

Staff, Computer, Funds Printing Supplies, Email Contacts, TV Public Access

Spot

Step 6:Maintaining Client

Relationships as well as Retail Success.

Program Coordinator, Staff, & Volunteers

11/1/15 & There-forward

Educated Professional Clinicians, Personable Efficient staff, Effective

Programs, Enjoyable Retail Space, Funds

Program Evaluations, Consumer Satisfaction

Surveys, Revolving Sources of Merchandise

Evaluation Plan: Subjects

Understanding of Who & How many Individuals Participate, Completes, &

Retained for Programing & Consuming

Client & Consumer Satisfaction

Program Efficacy

Volunteers

Donations

Funding Income

Community Impact

Evaluation Plan: Measures Structured Interviews

Direct Observation

Archival Records

Case Studies

Surveys

Time Series

Pre/Post Testing

*Program & Retail Efficacy will be Measured at Varying Intervals Based upon Subject &

Need

Evaluation Plan ContinuedKey Evaluation Key Evaluation

Question(s)Question(s) Type of

Management Information and

Evaluation Measure(s)

Survey / Survey / ScaleScale

Structured Structured InterviewInterview

Self Self Report / Report /

LogLog

Direct Direct ObservationObservation

Archival Archival RecordsRecords

Case Case StudyStudy

Pre- Pre- and/or and/or Post-Post-test test

Time Time SeriesSeries

Planning and Implementation

Issues

Descriptive and Process Measures

1. Who participates? Is there diversity

among the participants?

A. Clinical Clients: LGBTQ Individuals

and Concerned Family/Friends

X X X X

B. Retail Consumers: Open

to All Individuals

X X X

2. Why do participants

enter and leave the program?

A. Participants' Reasons for

Starting/Stopping Services

X X X

B. Consumers' Reasons for

Patronage/Goods Donation

X X

3. Are there a variety of

service and alternative activities

generated?

A. Individual Interventions,

Perpetual Weekly Open Group

Sessions, Weekly Social Club Meetings

X X X X

Evaluation Plan Continued

Assessing Attainment of Objectives

Outcome Measures Survey / Survey / ScaleScale

Structured Structured interviewinterview


LogLog






1. How many people

participate?

A. Participation Numbers for

Individual and Group Activities

X X X X X

B. Participation Numbers for

Consumers and Goods Donors

X X X

2. How many hours are

participants involved in service and activities?

A. Individual Sessions Subject to

Need, Groups Sessions are One to

Two Hours

X X X X X

3. How many hours are volunteers donating to

reduce overhead?

A. University Courses/Clubs

which offer Volunteers

X X X

4. Is retail revenue

enough to cover operation

costs?

A. Goods Donations, Consumer

Totals/Purchases

X X X


Impact on Participants &

Consumers




LogLog






1. How do behavior and

attitudes change as a

result of participation in the program?

A. Individual & Groups Sessions

Report Positive Impacts

X X X X X X X

B. Consumers Supporting Mission

X X X

2. Are participants

satisfied with the experience?

A. Satisfaction Reports from Clients

& Consumers

X X X

3. What is the long term

participation?

A. Clients Continuing with Services and Completing

Treatment Goals

X X X X X X

B. Consumers whom Repeat

Patronage

X X X X


Impact on Community




LogLog






1. What resulted from the program?

A. Quality of Life Improvement for

Clients, Community Awareness,

Legislative Policy Changes via

Advocacy (Once Established)

X X X X X X X

2. Do the benefits of the

program outweigh the

costs?

A. Cost Benefit Data X X X

3. Is the community

satisfied with the participants and the service they provided?

A. Satisfaction Ratings from

Community at Large

X X

Reference

Wandersman, A., Keener, D. C., Snell-Johns, J., Miller, R. L., Flaspohler, P., Liuet-Dye, M., Mendez, J., Behrens, T., Bolson, B., & Robinson, L. (2004). The principles of empowerment evaluation; chapter 8: Empowerment evaluation: Principles and action. New York: Guilford Publications.

model program presentation

Services

community involvement

community based lgbt

community safe place

local lgbt individuals

lgbt funding availability

lgbt equality professionals

pursuit of lgbt equality

lgbt outreach thrift