modeli ljudskih performansi.doc

8/14/2019 Modeli ljudskih performansi.doc

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UNIVERZITET U ISTONOM

SARAJEVUSAOBRAAJNI FAKULTETDOBOJ

MODELI LJUDSKIH PERFORMANSI- Seminarski rad iz predmeta Loisti!ki kontro"in -

Student: Profeor:Br!n"! V#d!"o$#% Do&' dr M!r"o V!#()e$#%

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Modeli ljudskih performansi Logistiki kontroling

S A D R # A J

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4'4' S#te7"# 1r#tu1 ()ud"#7 1erfor7!n!7!'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''2+' MODELI ZA POBOLJ8ANJE LJUDSKI6 PERFORMANSI''''''''''''''''''''''''''''''''''''''''''''''95' ANALIZA LJUDSKI6 PERFORMANSI''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''44

5'4' L)ud"# reur# # ()ud"o 1on!!n)e u or0!n#;!)#'''''''''''''''''''''''''''''''''''''''''''''''''''''''''445'+' Pon!!n)e ()ud# u or0!n#;!)#'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''4+5'5' Mot#$!)!''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''4

Pored $e% 1o7enut#? #n#(!&! ()ud"o0 1on!!n)!3 #nten;#$n! #tr!C#$!n)! uo*(!t# ()ud"o0 1on!!n)! # ()ud"e 1r#rode re;u(t#r!(! u r!;(##t#7 teor#)!7! o feno7enu()ud"o0 1on!!n)!3 r!dne 7ot#$!)e3 r!dne "(#7e3 or0!n#;!one "u(ture # dr' S$!"!"o3d! )e n!)t!r#)# # n!)1o;n!t#)# "on&e1t n!t!o u o"$#ru t!d! !"tue(ne 5kole naunogupravljanja6 #)# )e 1redt!$n#" *#oFrederikTejlor' O$!) 1r#tu1 1on!!n)u # 7ot#$!)#;!1o(en#? #7!o )e o*#()eC)! 7e?!n#"o0 tret#r!n)! ;!1o(en#?' Z!1o(en# u tret#r!n# "!o7!#ne3 "o)# %e3 !"o #7 e t$ore neo1?odne 1ret1ot!$"e ;! r!d3 r!d#t# u "ont#nu#tetu # !

)edn!"#7 u#n"o7' R!d# o$!"$o0 1on!!n)! r!dn#"! u r!du3 7!tr!(o e d! )e 1otre*no#;$r#t# do*ru e(e")u3 d!t# #7 do*re 1(!te Gu odnou n! o"ruCen)eH3 nor7#r!t# #7;!d!t"e3 tro0o 1ro1#!t# 7etod o*!$()!n)! # tr#"tno "ontro(#!t# r!d' Pr#7)eno7 o$e7etode u 1oet"u )e do(o do n!0(o0 1o$e%!n)! 1ro#;$odn)e3 7eut#7 to )e "r!t"o tr!)!(o#; r!;(o0! 1r#7)ene ne1o1u(!rn#? 7)er! 1re7! r!dn#! S1oo*not# ;! !r!dn)u #odnoe u t#7u 7)ere e #nde"o7 1oo*not# 1o$e;#$!n)! (#n"#n0 "#(( #ndeo7GLSIH' O$!) #nde" #;$od# e n! *!;# )ed!n!et 7euo*no 1o$e;!n#? 1oo*not#:sluanja, komunikacije sa drugima, podrke timu, prihvatanja rasporeda posla,potovanja, povjerenja i razumijevanja kolega, delegiranja, pridravanja standardakvaliteta,prilagoavanja okolnostima, konsultovanja i rjeavanja prolema i ue!a uaktivnostimatima"

Uti0a.i okr1en.au $eo7! *#tn# ;! or0!n#;!onu tr!te0#)u # tr!te0#)u ()ud"#?rerur!' F!"tor# o"ruCen)! 7o0u d! *udu e"tern# # #ntern#' I;$or# #nfor7!)! otrendo$#7! o"ruCen)! u #; ()ede%#? o*(!t#: o)!(ne3 de7o0r!f"e3 1o(#t#"e3 1r!$ne3#ndutr#)"e3 te?no(o"e # "on"urent"e' An!(#;! to0 o"ruCen)! n!)e%e e $r# #;r!do77!1e o"ruCen)!'

Pr$! # ono$n! duCnot trun)!"! ;! ()ud"e reure )ete n!(!Cen)e # do$oen)e"$!(#f#"o$!n#? ()ud# n! u1r!Cn)en! r!dn! 7et!' S(o*odno r!dno 7)eto u"!;u)e e "!d!ne"# r!dn#" ode #(# "!d! doe do 1ro#ren)! 1o(!' N!"on to do*#)e ;!?t)e$ ;! 1o1unu

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u1r!Cn)en#? r!dn#? 7et!3 1e)!(#t! ;! re0ruto$!n)e 7or! 1r#"u1#t# 1od!t"e ##nfor7!)e o 1o(o$#7! Gr!dn#7 7)et#7!H # 1rof#(#7! ;!?t)e$! u odnou n! #;$r#o&!'Pod! o 1o(o$#7! # r!dn#7 ;!d!! odnoe e n!: o1# 1o(o$! # *ro) #;$r#(!&!$redno$!n)e 1o(! def#n#!n)e odno! n!dreenot# # 1odreenot# "!r#)er! # r!;$o) o1t#1r#n# 1r!$#(! r!d! # (#no'

S1ef#"!)o7 1o(! odnono r!dno0 7)et!3 o1#!ne u "()une "$!(#f#"!)eneo1?odne ;! u1)eno o*!$()!n)e 1o(!' Prof#( ;!?t)e$! u odnou n! #;$r#o&!1ret1ot!$()!: f#;#"# #;0(ed # "!r!"ter#t#"e o*r!;o$!n)e3 ;n!n)e # 1oo*not# o1tu#nte(#0en)u 1ef#ne 1oo*not# #ntere# (#not # (#ne "(onot#'

Pro&e e(e")e "!dro$! 7or! d! *ude deo or0!n#;!)"e tru"ture "o)u #n#1(!n#r!n)e ()ud"#? reur!3 !n!(#;! 1o(!3 re0ruto$!n)e3 o*u"! # dru0e !"t#$not#u1r!$()!n)! ()ud"#7 reur#7! G(#"! 2H'

S(#"! 2' Odno e(e")e 1re7! dru0#7 fun")!7! u1r!$()!n)! ()ud"#7 reur#7! =>

Raz"i!itost poten0i.a"ni7 kandidata Poten)!(n# "!nd#d!t# 7euo*no er!;(#"u)u 1o "!r!"teru (#not#3 1oo*not#7!3 7ot#$#7!3 1otre*!7!3 #ntere#7! # (#no'

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Z! u1eno o*!$()!n)e 1o(! # 1r#(!0o!$!n)e u(o$#7! r!d! n!)*#tn#)e u: oo*#ne (#not#"!nd#d!t!3 n)e0o$e 1oo*not # "o71eten)e'

4H Oso8ine "i!nosti kandidata Poto)# $#e teor#)"#? 1r#tu1! oo*#n!7!(#not# # !1e"t#7! ()ud"o0 1on!!n)!' Teoret#!r# n#u )ed#nt$en# u o&)en# 1o$e;!not#"!r!"ter#t#"! (#not# # r!dne u1)enot#' Itr!C#$!n)! u 1o"!;!(! d! u r!;(##te

d#7en;#)e (#not# 1o$e;!ne r!;(##t#7 d#7en;#)!7! u1)enot#' eto e "r#ter#)u7e(e")e 1r#"!;u)e u $#du 1ef#"!)e oo*e "o)! 1redt!$()! #de!(no0 "!nd#d!t!'T!"o A(e" RodCer GA(e& Rod0erH 1redt!$()! "(!#f#"!on# #te7 ()ud"#?

oo*#n! "!o 1(!n od ed!7 t!!"!:4H f#;#"e "!r!"ter#t#"e3+H dot#0nu%!35H o1t! #nte(#0en)!3,H 1oe*ne 1oo*not#32H #ntereo$!n)!3H "!r!"ter #9H o"o(not#'

B!r"(e) GB!r&(!3 4///H #t#e d! or0!n#;!)e e%e 1ro&)en)u)u 1odo*not"!nd#d!t! u odnou n! !7u (#not3 n)ene t!$o$e # ()e$e u odnou n! n)enu 1oo*not;! o*!$()!n)e 1o(! ;! "o)# e re0rutu)e' Kr#ter#)u7# ;! 1o)ed#ne 1o(o$e u #;$eden# n!ono$u !n!(#;e 1o(! # !to)e e od o1#! to0 1o(! # o1#! (#not#'

+H Sposo8nosti kandidatau 1reudne u 1ro&eu e(e")e3 o*;#ro7 n! to d!eto u;ro"u)u $e(#"e r!;(#"e u u1)enot# o*!$()!n)! r!dn#? ;!d!t!"!' Z!1o(en# "o)# u1oo*n#)# ef#"!n#)e %e o*!$()!t# #t# 1o!o od on#? "o)# u 7!n)e 1oo*n# o e7u e7or! $od#t# r!un! 1r#(#"o7 e(e")e "!dr!' S1oo*not# e 7o0u 1o7!tr!t# "!o#nte(e"tu!(ne3 1er&e1t#$ne # 1#?o7otorne 1oo*not#' Meu !utor#7! ne 1oto)#!0(!not o tru"tur# #nte(e"tu!(n#? 1oo*not# !(# e "!o n!)e%e 1o7#n)u:1er&e1t#$n! 1oo*not 1rotorn! nu7er#"! $er*!(n! 1oo*not re;ono$!n)! #r)e#tot' Z! u$oen)e #no$!)! # 1ro7)en! u 1ro&eu 1o(o$!n)!3 "re!t#$not )e n!)*#tn#)!o*(!t 1oo*not# ;!1o(en#?' To )e 1oo*not uo!$!n)! 1ro*(e7! # n!(!Cen)! no$#?reen)!' Pre7! B!?t#)!re$#%8#*er3 G4//+H "re!t#$not ;!$## od et#r# f!"tor!: ;n!n)!3#nte(e"tu!(ne 1oo*not#3 te71er!7ent! # 7ot#$!)e' U 1ro&eu e(e")e o$! oo*#n! e7or! )en#t# # 7)er#t# "od 1oten)!(n#? "!nd#d!t!'

5H Kompeten0i.e Po()edn)#? 0od#n! 7no0e or0!n#;!)e $e $#e r!;$#)!)u1rof#( "o71eten)e' Pod "o71eten)o7 1odr!;u7#)e$!)u e n!0(!ene "!r!"ter#t#"eoo*e "o)e re;u(t#r!)u efe"t#$n#7 #(# u1er#orn#7 u#n"o73 ! o*u?$!t!)u (#ne1oo*not#3 ;n!n)e3 7ot#$e3 1oe*ne "$!(#tete3 #7#dC # drut$enu u(o0u GBo!t;#3 4/


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S(#"! ' Pro&e e(e")e "!nd#d!t! G1erfor7!ne "!nd#d!t!H =>

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3.3. Motivacija

U $!"odne$no) 1r!"# e 1od 7ot#$!)o7 1odr!;u7#)e$!)u $eo7! r!;(##t#3eto 1o)ednot!$()en# # ne1ot1un# !drC!)#' Mot#$!)! Gr!n#)e $o()!H ;! r!d )e $eo7!(oCen 1o)!7 "o)#7 e ()ud# *!$e to(#"o3 "o(#"o # !7#7 feno7eno7 or0!n#;o$!n)! #u7)er!$!n)! ()ud"o0 r!d!' O;*#()n#)e3 n!uno *!$()en)e 7ot#$!)o73 1o#n)e3 7eut#73te" ! r!;$o)e7 #ndutr#)e3 1oet"o7 tr#deet#? 0od#n! 1ro(o0 $#)e"! # doC#$()!$!"u(7#n!)u 1o()edn)#? ne"o(#"o de&en#)!' D!n! )e3 1ored t!(no0 !Cur#r!n)! ;n!n)! #1oo*not#3 u 1o(o$no7 $#)etu &entr!(no 1#t!n)e ()ud"#? #ntere! # 7ot#$!)e ;! r!d3"!o $!Cn#? f!"tor! 1o(o$no0 u1)e?! # "on"urent"e 1rednot#'

Poto)e *ro)ne # r!;(##te def#n#)e 7ot#$!)e ;! r!d' Z! o1er!t#$nu u1otre*u1o0odn! )e def#n#)! 1re7! "o)o) 7ot#$!)u ;! r!d #ne f!"tor# "o)# 1o"re%u3 or0!n#;u)u3u7)er!$!)u # odreu)u #nten;#tet # tr!)!n)e r!dne !"t#$not#' S(uCe%# e )e;#"o77en!dCer!3 7ot#$!)u 7oCe7o def#n#!t# "!o ono #7e e o*e;*)eu)e d! e ()ud#1on!!)u n! 1oCe()!n n!#n3 "o)#7 e 1ot#Cu ()e$# or0!n#;!)e # #to$re7eno;!do$o()!$!)u 1otre*e ;!1o(en#? GWren3 D'3 Vo#&? D'3 4//,H'

N!un# "o)# 1rou!$!)u or0!n#;!)e 1ot#0(# u !0(!not 1o 1#t!n)u ne"#?ono$n#? "!r!"ter#t#"! # 7ot#$!)u def#n#u "!o "u1 1ro&e! "o)# 1odt#u3 u7)er!$!)u# odr!C!$!)u ()ud"o 1on!!n)e 1re7! ne"o7 ()u' S(#"! 9' *(#Ce o*)!n)!$! o$udef#n#)u #; "o)e e $#d# d! 7ot#$!)! o*u?$!t! tr# "o71onente: 1odr!C!)3 u7)eren)e #odrC!$!n)e 1on!!n)! u7)ereno0 "! ot$!ren)u ()!' =>

S(#"! 9' Mot#$!)!: n)ene ono$ne "o71onente =>

Mot#$!)! e ne 7oCe $#d)et# $e% e n! ono$u 1on!!n)! r!dn#"! 7oCe #;$et#

;!"()u!" o n)e0o$o) 7ot#$#!not#' Tre*! d! n!7 *ude 1o;n!to d! to to ne"o do*roo*!$# $o) 1o!o ne ;n!# d! )e $eo7! 7ot#$#!n3 #7e ;!"()uu)e7o d! 7ot#$!)! #r!dn# u#n!" ne 7o0u d! *udu #non#7#' Jed!n r!dn#" 7oCe d! u(oC# $eo7! 7no0on!1or! d! *# o*!$#o ne"# ;!d!t!"3 ! dru0# to 7oCe odr!d#t# ! 7!(o n!1re;!n)!3 n! "r!)uu#n!" )e #t#' Z!1o(en# 7o0u d! #7!)u $#e r!;(##t#? 7ot#$! "o)# e )!$()!)u#to$re7eno'

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F!"tor! "o)# ut#u n! r!dnu 7ot#$!)u # "o)# u 7euo*no u(o$()en# u:

4' Ind#$#du!(ne "!r!"ter#t#"e 1o)ed#n&! Gt!$o$#3 1otre*e3 #ntere#3 !1#r!)e3

1oo*not#3 oo*#ne (#not#3 unutr!n)# 7ot#$#3 7ot#$ 1ot#0nu%!H+' K!r!"ter#t#"e 1o(! G$rt! 1o(!3 te1en !7o"ontro(e3 od0o$ornot3!utono7not3 (oCenot r!d!3 "re!t#$not3'''H

5' K!r!"ter#t#"e #re r!dne red#ne # u"u1ne "(#7e u or0!n#;!)# or0!n#;!ono0!7*#)ent! Gru"o$oen)e3 or0!n#;!)!3 "o7un#"!)e3 7euo*n# odno#H

,' N#$o# # "!r!"ter#t#"e te?no(o"o0 # e"ono7"o0 r!;$o)! or0!n#;!)e # drut$!u &)e(#n#

2' Drut$enoe"ono7"# odno# # #te7 $r#)ednot#3 "u(tur!3 re(#0#)!3 0eo0r!f"o1odru)e3 '''

3.. Poslovna kultura =5>

Po(o$n! "u(tur! )e d#o o1te "u(ture' K!o to "u(tur! $ue $o)e "or#)ene #;n!)du*()#? te7e()! #tor#)e o$)e"!3 #; n)e0o$e drut$enot# # n)e0o$o0 odno! 1re7!1r#rod#3 t!"o # 1o(o$n! "u(tur! 1ro#;#(!;# #; o1te "u(ture' Po)!7 "u(ture u n!)o1t#)e77#(u 7oCe7o odred#t# "!o $e ono to u ()ud# n!1r!$#(# #; e*e # $#)et!3 ;! r!;(#"u od1r#rode "!o ono0! to )e ;!teeno3 to r!te !7o 1o e*# GPed!0o"! en"(o1ed#)! 434/


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1o"!;u)e n)enu unutr!n)u tru"turu' Po(o$n! "o7un#"!)! #7! $! $o)t$! "o)!"!r!"ter#u "o7un#"!)u uo1te' Poto)# n!Cn! tenden)! d! e 1o(o$n! "u(tur! $eden! 1o(o$no "o7un#r!n)e3 to *# *#(o nedo1ut#$o uC!$!n)e' N!#7e3 1o(o$n! "u(tur!1odr!;u7#)e$! n#; u1t#(n#? # $!Cn#? !1e"!t! e"ono7#)e3 n!d0r!dn)e # "u(ture uo1te3t!"o d! ne 7oCe7o 0o$or#t# d! e 1o(o$n! "o7un#"!)! 1o#to$)e%u)e ! 1o(o$no7

"u(turo7' S dru0e tr!ne3 1o(o$n! "o7un#"!)! )ete ;n!!)!n d#o 1o(o$ne "u(ture'

S(#"!


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1ot&)en)u)u #?' A"o te $e% ;!"!n#(# ;*o0 $#e #(e3 ne ;!*or!$#te d! e #;$#n#te3 d!1ruC#te 1r#?$!t()#$o o*r!;(oCen)e'

3.!. "#razovanje perfomansi zaposleni$

Br;e 1ro7)ene # 0(o*!(n! "on"uren)!3 o#7 uredreenot# n! te"u%# 1o!o n!$#o"o7 n#$ou3 ;!?t)e$!)u r!;$o) "o)# )e or#)ent#!n n! *udu%not' S!$re7en# "on&e1t#o*r!;o$!n)! # o*u!$!n)! n!to)e d! od0o$ore ;!?t)e$#7! 1o(o$ne or0!n#;!)e u1o0(edu t!(no0 !Cur#r!n)! n#$o! u"u1n#? "o71eten)! ;!1o(en#? trun#? ;n!n)!3$)et#n!3 7ot#$!)e # 1on!!n)!3 "!o # d! ut#u n! ef#"!not or0!n#;!)e "!o &)e(#ne'

S!$re7en# "on&e1t# o*r!;o$!n)! r!;$#)en# u n! *!;# 1o;n!t#? ono$n#? 1r!$#(! do"o)#? e do(o 1r!"o7 # !ndr!0o"od#d!"t#"#7 #tr!C#$!n)#7!3 od "o)#? u3 1re7! 1rof'Pe&u GPet;3 B'34/


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S!$re7en# "on&e1t# o*r!;o$!n)! #7!)u ;! () d! r!;$#)!)u ;!1o(ene3 d! #?o1oo*e ne !7o ;! r!d # $)et#ne3 $e% # ;! 7#()en)e3 r)e!$!n)e 1ro*(e7!3 !r!dn)u31r#?$!t!n)e od0o$ornot#' U to7 7#(u3 o$!) "on&e1t "!r!"ter#e 1o$e;!not ()e$!o*u!$!n)! # o*r!;o$!n)! ! r!;$o)e7 #nd#$#du!(ne "!r#)ere $!"o0 1o)ed#n&! # !()e$#7! r!;$o)! or0!n#;!)e' D!n! e 0o$or# o r!dn#"u ! ;n!n)#7! G"noY(ed0e

Yor"erH' On 1redt!$()! n!)$!Cn#)u "on"urent"u 1rednot or0!n#;!)e'Or0!n#;!)! G# ;e7()!H "o)! d!n!3 u u(o$#7! 0(o*!(#;!)e3 #7! n!)$e%# *ro)r!dn#"! "o)# teno 0o$ore en0(e"# )e;#"3 "or#te r!un!r"u te?n#"u3 # u; to 1oedu)u!Curn! trun! ;n!n)!3 #7!)u u(o$e d! ot$!re $ode%e 1o;#)e u $#)etu *#;n#!' U to77#(u3 1r#)e $#? 1o)ed#n!n#? ()e$! o*u!$!n)! # o*r!;o$!n)! )e )ed!n o1t#3 ono$n# #1r#or#tetn# n!u#t# or0!n#;!)u # 1o)ed#n&! "!"o d! ue' K!o t!"!$3 !$re7en# "on&e1to*r!;o$!n)! )e nuCno !t!$n# d#o "on&e1t! u1r!$()!n)! ()ud"#7 reur#7!'

N! u1)enot o*r!;o$!n)! # o*u!$!n)! ut#u *ro)n# f!"tor# od "o)#? )en!);n!!)n#)! 7ot#$!)! ;! uen)e7'

Mot#$!)! ;! uen)e )e ;!#ntereo$!not # 1re7not 1o(!;n#"! d! n!ue !drC!)o*r!;o$no0 1ro0r!7!' Ot$!ren)e odreen#? ()e$! 7oCe d! *ude 1odt#&!) 7ot#$!)e

;! uen)e3 "!o to u: un!1reen)e3 !utor#tet3 "re!t#$not3 1r#;n!n)e3 t!tu3 od0o$ornot3r!do;n!(ot3 r!;u7#)$!n)e # (#no' Mot#$!)! n!)e%e ;!$## od ()ede%#? f!"tor!:$)ero$!n)e u 7o0u%not ot"(!n)!n)! #nd#$#du!(n#? (!*ot# # nedot!t!"! 1ute7 tren#n0!$)ero$!n)e u $o)e 1oo*not# 1o$o()not "(#7e u 1redu;e%u $)ero$!n)e d! %eo*r!;o$!n)e 1o;#t#$no ut#&!t# n! ot$!r#$!n)e #nd#$#du!(n#? ()e$! # 1otre*!1er7!nentno0 o*r!;o$!n)!'

S(#"! /' Per1e"t#$! uen)! # r!t! =,>

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9& O:JENJI$ANJE PERFORMANSI )APOSLENIH

.1.Pojam i funkcije ocjenjivanja performansi

S!0(ed!$!n)e #nd#$#du!(n#? re;u(t!t! r!d! u or0!n#;!)!7! 1odr!;u7#)e$!uredre#$!n)e n! 1ro&)enu re;u(t!t! r!d!' Pro&e o&en)#$!n)! ;!1o(en#? )ed!n )e odn!);n!!)n#)#? 1redu(o$! u1)enot# $!"e or0!n#;!)e' O&)en)#$!n)e 1erfor7!n#;!1o(en#? )e 1ro&e 1o7o%u "o0! e 1ro&)en)u)e #nd#$#du!(n# do1r#no ;!1o(eno0ot$!ren)u or0!n#;!on#? ()e$! u odreeno7 $re7en"o7 1er#odu' O$!) 1ro&eu"()uu)e # d!$!n)e 1o$r!tne #nfor7!)e ;!1o(eno7 o to7e "!"o )e r!d#o u 1oreen)u !1ro1#!n#7 t!nd!rd#7!' O&)en)#$!n)e ut#e n! 1o*o()!n)e 7ot#$!)e ;!1o(eno03 n)e0o$r!d # *udu%# r!;$o)' K()une fun")e o&)en)#$!n)! 1erfor7!n# ;!1o(en#? u ()ede%e:

4H O&en)#$!n)e 1erfor7!n# (uCu "!o redt$o ;! r!;$o) ;!1o(eno0

O&)en)#$!n)e ut#e n! 1o)!!$!n)e # 1o*o()!$!n)e #;$ren)! # n! odre#$!n)e()e$! "!r#)ere # 1otre*! ;! tren#n0o7' Pr!"t#no ne7! ;!1o(eno0 "o)# ne $o(# d! *ude1o?$!()en ;! $o) r!d'

+H O&)en)#$!n)e 1erfor7!n# ;!1o(en#? "!o u1r!$()!"o redt$o

Pored to0! to e "or#t# u r!;$o)u ;!1o(en#?3 $redno$!n)e #;$ren)! #7! u(o0u uu1r!$()!"#7 od(u"!7! # to:

Kor#t# e ;! 1o$e;#$!n)e n!0r!#$!n)! re;u(t!t#7! r!d! #;$ren)!H3 Kor#t# e ;! o&)enu efe"t#$not# "!dro$"#? 1o(#t#"! # 1r!"#3

Vredno$!n)e #;$ren)! )e d#o #te7! n!0r!#$!n)! # "!Cn)!$!n)!u or0!n#;!)#' =+>

.2. Sistemi za ocjenjivanje performansi zaposleni$

Z! o&)en)#$!n)e r!d! ;!1o(eno03 odnono n)e0o$e r!dne u1)enot# G#;$ren)!H1reud!n )e #;*or #;$ren)! "o)e e o&)en)u)e3 1r# to7e 1oto)e tr# ono$ne "!te0or#)e#nfor7!)! o #;$ren)u n! ono$u "o)#? u # r!;$#)en# #te7# o&en)#$!n)! 1erfor7!n#G$redno$!n)!H' S$!"# od o$#? #te7! #7! $o)e 1rednot# # nedot!t"e' S#te7# "o)# e"or#te u:

S#te7 o&)en)#$!n)! ;!1o(en#? ;!no$!n n! oo*#n!7! o&en)u)e 1oo*not# #drute (#ne oo*#ne ;!1o(eno0' S#te7 o&)en)#$!n)! ;!no$!n n! 1on!!n)u 7)er# o*#7 u "o7e e ;!1o(en#

!n0!Cu)e u 1ef#n#73 re(!t#$no do*ro def#n#!n#7 1on!!n)#7! do" )e n! 1o(u' S#te7 o&)en)#$!n)! ;!no$!n n! re;u(t!t#7! 7)er# "r!)n)# re;u(t!t r!d!

;!1o(eno0: d! (# )e 1o!o ur!en3 d! (# )e ot$!ren 1rof#t # dr' =+>

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O0.en.i/an.a ;/redno/an.a< zasno/ana na oso8inama Kor#te e ;! o&)enu(#not# #(# (#n#? oo*#n! ;!1o(en#?3 "!o to u n)#?o$! 1oo*not ;! donoen)e od(u"!3(o)!(not "o71!n#)#3 $)et#ne "o7un#"!)e #(# #n#)!t#$not' U o$o7 #te7u $redno$!n)!1ro&)en)u)e e "!"$! )e ne"o oo*!3 ! ne t! on t$!rno r!d#' Nedot! o$o0 1r#tu1! u7no0o*ro)n#' Pr#)e $e0!3 $!(#dnot o$#? $redno$!n)! )e u7n)#$!' Oo*#ne "o)e e

$rednu)u eto ne7!)u n#"!"$e $e;e t#7 "!"o e ;!1o(en# t$!rno 1on!!)u n! 1o(u3)er n! o$o 1on!!n)e ;n!tno ut#u #n#o #; o"ruCen)!' S()ede%# 1ro*(e7 )e to )e1ou;d!not 7eu o&)en)#$!#7! eto n#"!' Oo*#ne )e te"o t!no def#n#!t# 1! r!;(##t#o&)en)#$!# "or#te r!;(##te 7tode o&)en)#$!n)!' Kon!no3 o$!) #te7 $redno$!n)! neo*e;*eu)e "$!(#tetnu 1o$r!tnu #nfor7!)u ;!1o(en#7!' N! 1r#7)er3 re%# ;!1o(eno7 d!)e 1re$#e t#d()#$ n#)e od $e(#"e "or#t#' O$! #nfor7!)! ne 0o$or# "!"o ;!1o(en# 7oCed! *ude 7!n)e t#d()#$' O#7 to0!3 ono$ne oo*#ne (#not# 1o)ed#n!&! u re(!t#$not!*#(ne # tr!)ne'

O0.en.i/an.a zasno/ana na pona=an.1 O&)en)#$!n)e 1on!!n)! )e 1r#"(!dno"!d! )e ;! or0!n#;!)u $!Cno "!"o e o*!$()! 1o!o' O$d)e e $rednu)e ono to ;!1o(en#r!de n! 1o(u' O&)en)#$!n)! 1on!!n)! 7o0u d! 1ruCe "or#nu 1o$r!tnu #nfor7!)u

u"!;u)u%# n! ono to *# ;!1o(en# 7o0(# d! r!de dru0!#)e' Pro*(e7 o$#7 t#1o7$redno$!n)! )e to on! eto ne u"()uu)u $! 1on!!n)! "o)! *# 7o0(! d! do$edu doefe"t#$no0 o*!$()!n)! 1o(!' Ne"!d! e efe"t#$no o*!$()!n)e 1o(! 7oCe 1ot#%# r!;(##t#71on!!n)#7!' N! 1r#7)er3 !0ent ;! ne"retn#ne 7oCe d! 1rod! deet t!no$! 7eeno"or#te%# !0re#$n# t#(' Dru0# 7oCe d! ot$!r# #tu 1rod!)u "or#te%# re;er$#!n3 o*;#r!n1r#tu1 u7)eren n! #n)en#&e' S#te7 $redno$!n)! "o)# 1ret1ot!$()! d! )e !0re#$n# t#(1rod!)e n!)*o()# *#o *# ne1r!$ed!n 1re7! dru0o7 !0entu'

O0.en.i/an.a zasno/ana na rez1"tatima O$!) 1r#tu1 #7! u $#du "r!)n)ere;u(t!te r!d! "!o to u3 reo3 *ro) 1rod!t#? !uto7o*#(!3 t!no$! #(# 1rof#t "o)# )e;!1o(en# don#o or0!n#;!)#' K!d n#)e $!Cno "!"o e re;u(t!t# ot$!ru)u # "!d #7! 7no0or!;(##t#? n!#n! d! e do n)#? doe3 $redno$!n)e ;!no$!no n! re;u(t!t#7! )e 1r#"(!dno'U o$o7 #te7u $redno$!n)!3 1o7enut# !0ent# ne"retn#n!3 *#(# *# #to o&)en)en#3 #!"o u$o)e re;u(t!te ot$!r#(# n! r!;(##te n!#ne'

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)AKLJU>AK

Budu%not r!;$o)! 1o(o$n#? or0!n#;!)! o$## o 1oo*not# 1o)ed#n!&!3 t#7o$!3od)e(!3 1o0on! #(# #t!$#? "or1or!)! d! ue # ne1ret!no 1o$e%!$!)u $o)u "re!t#$not3#no$!t#$not # ;n!n)e' O"o(#n! u "o)o) 1redu;e%e n!t!)e # r!;$#)! e "!r!"ter#u $e $e%!"on"uren)! # 1ro7)ene "o)#7! e ;!1o(en# 7or!)u 1r#(!0o!$!t# u1ot1un)!$!)u%#$o)e $)et#ne # ;n!n)e' Z! d!n!n)e 1redu;e%e 7!n)e )e $!Cno "o(#"! 7u )e #7o$#n!3 !1uno $!Cn#)e "o(#"! )e 1oo*not n)e0o$#? ;!1o(en#? d! t$!r!)u $r#)ednot'

8"o(e # f!"u(tet# 1o7!Cu # 1ot#u 1o(!;n#"e d! u$o)e odreenu "o(##nu te7e()n#?;n!n)! #; d!to0 1odr)!3 "!o # 7etode # te?n#"e $e;!ne ;! odreenu $rtu 1o(!3 !(# ne7o0u d!t# ()ude "o)# u 1ot1uno o1oo*()en# ;! 1o(o$e u tru' Z*o0 to0! 1oto)#1otre*! d! (uC*e ()ud"#? 1oten)!(! or0!n#;#r!)u 1er7!nentno o*r!;o$!n)e #u!$r!$!n)e r!dn#"! ;*o0 1r#(!0o!$!n)! t!(n#7 1ro7)en!7! u te?n# te?no(o0#)# #

or0!n#;!)# 1o(o$!n)!'Ve(#" d#o #"or#t#$#? $)et#n! n! trC#tu r!d! "o)e r!dn# 1o)edu)u teene u

"ro; o*u!$!n)e n! 1o(u' T!"$! o*u"! 7oCe *#t# for7!(n! #(# nefor7!(n!3 o1t! #(#1ef#n!3 !(# 1oto)# u$#)e"3 n! $!"o7 r!dno7 7)etu # tre*!(! *# tr!)!t# )e(# r!dn#$#)e"' Pr#?$!%!n)e r!dno0 7)et!3 1r#(!0o!$!n)e or0!n#;!)"o) "u(tur# # 7ot#$!)!;!1o(en#"! u $e(#"o) 7)er# o$## o o"ruCen)u u "o)e7 r!d#'

Pr# 0ru1#!n)u !"t#$not# # t$!r!n)u odreen#? odno! unut!r or0!n#;!)"etru"ture u o*;#r e 1r#)e $e0! u;#7!)u ()ud"e 1oo*not#3 o0r!n#en)! # o*#!)#' On!7or! *#t# o*(#"o$!n! t!"o d! o(!"! ;!1o(en#! ef#"!no 1ot#;!n)e ()e$!3 do1ut!do1r#noe 1r#1!dn#"! "u1#ne # 1ot#e n! "re!t#$!n r!d3 7ot#$#r! #? # #n# ;!do$o()n#7!'

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LI'ERA'URA

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