modernize it service management with remedyforce
DESCRIPTION
When we think of the ideal state of operations for a service management organization, we immediately think beyond the role of the service management technology and team that supports it. We think about how successful service management can drive productive business and if we get it right, we can connect and engage our employees with information and each other. As a result, their work is aligned and more productive which leads to more satisfied customers who want to continue doing business with your organization. And for today’s modern organization, most often, success is defined by customer acquisition and ongoing retention. For more information, visit http://www.bmc.com/it-solutions/remedyforce.html.TRANSCRIPT
Modern IT Service ManagementErin Avery
BMC Software
@ErinKAvery
Basic Slide Layout@BMC_Remedyforce
Focus on Results
Satisfied Customers
Engaged Employees
Aligned Work
Modern Service CHALLENGE
Old Version
Irrelevant Customizations
Lack Visibility
Multiple Tools
Fragmented Processes
Inadequate Technology
Infrastructure FocusLabor
Intensive
Deep ITSM & ITIL Capabilities
Social, Mobile & Collaborative
Built from the Cloud Up
Modern Integrations
Standardize, Streamline & Improve with Remedyforce
ServiceRequest
Self-ServicePortal
KnowledgeManagement
Service LevelManagement
Mobility
ConfigurationMgmt. Database
ChangeManagement
ProblemManagement
IncidentManagement
Chatter
Real-timeAnalytics
Asset InventoryManagement
ReleaseManagement
ITIL-based BestPractice Processes
Survey
