modernize sales productivity · unlock productivity in the digital era. microsoft dynamics 365 ....
TRANSCRIPT
Modernize Sales Productivity
Unlock productivity in the digital era
MICROSOFT DYNAMICS 365
Modernize sales
productivity
Do less, not more
Streamline seller workflows
Focus on what’s most important
Start with what you need
Focus on what's most important
Tailor interactions
with customers
Get guidance toward
optimal outcomes
Get actionable insights to
increase performance
Conduct sales activities in
familiar tools with Office 365
Work on the go with
mobile application
Collaborate on deals in
a modern workspace
Streamline seller workflows
Get up and
running quickly
Configure the application for
your specific sales processes
Count on a platform that
grows with your business
Start with what you need
Close Opportunity
Qualify
Propose
Microsoft Dynamics 365 Connected Sales and Marketing
Multi-channel
Campaigns
Lead Nurturing
Embedded
Intelligence
Event
Management
Reporting
Email marketingLanding pages and forms
Events and activities like phone calls
LinkedIn Connector
Dashboards and insights
SurveysEmbeddedPower BI
Configurable and extensible
Webinarsusing ON24
Events portalSessions, speaker and venue management
Registration and attendance tracking
Buyer’s Journey designer
360-degree viewBehavior based lead nurture
Business process flows
Multiple leadscoring and sales readiness grades
Dynamic segmentation
Interactions Insights Notifications
Feature Summary
Modernize Customer Service
1. 2018 State of Global Customer Service Report, Microsoft
2. Aberdeen: Empowered Customers Demand a Seamless Experience
3. Dimension Data: 2017 Global Customer Experience Benchmarking Report
Complex challenges
Have used three or more
channels to engage with
customer service1
59%
Expect consistency
and continuity
across channels2
90%
Of contact centers are
omni-channel capable3
8.4%
Of channels
managed in silos3
59%
Fragmented experiences and siloed data
Modernize customer service
Stay agile
Empower agents
Anticipate needs and avoid issues to
build trust and earn lifetime customers
Deliver personalized, value-add
experiences to create brand advocates
Empower customers to solve issues on
their own or with the help of virtual
agents to increase CSAT
Earn loyalty
The right resources and data from any
source surfaced through AI and
automation improves productivity
Dynamic guidance to the right action
ensures quick and accurate resolution
Intuitive agent experience speeds
onboarding and avoids escalations
Empower agents
Stay agile
Create a customer service culture
across the enterprise to
differentiate your brand
Deliver critical insights in real time to
continuously improve processes and
drive results
Easily adapt to quickly changing
demands to meet
customer expectations
Scheduling Board
Mobile App – Field Service
Gamification
Employee’s state-of-mind
0%
87%
3x
Sources: Gallup & Harvard Business Review
Team-based competition
Highly-visible results & recognition
Business application adoption
Turn work into play
Dynamic team games
Fixed team games
Individual games
Increase engagement with multiple game models
Player | 1. Create team & play 2. Track your team performance 3. Track your individual performance
Player & fan | Engage via lively chat tool “Smack Talk”
Summary
Gamification can help you to :
• Improve your sales team performance
• Improve work quality
• Improve employee’s sense of belonging
• Increase Adoption of your Business application
• Potentially boost your company’s revenue by 300%
in the first year