modes of comm
TRANSCRIPT
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Modes of Communication
(Methods, Channels..)
Nirmala Roberts
India
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Communication Involves Three
Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say the words
Nonverbal Messages - ourbody language
These Three Components Are Used ToSend Clear, Concise Messages
Receive and Correctly Understand Messages Sent to
Us
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Messages can be sent by severalmodes/ channels
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Modes
Verbal Spoken/ written words
Non verbal
..In face to facecommunication Both occur
concurrently
Electronic
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Verbal Communication
Done consciously
Factors affecting
o
AgeoGender
o Education
o Culture
o Socio economic backgound
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Verbal Communication
- Factors to consider.Pace
Intonation
SimplicityClarity & brevity
Timing & relevance Be sensitive
Adaptability IndividualityCredibility - Trustworthy & reliability
Humour
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Non verbal communication
(body language)
Environment Personal Appearance Posture Gestures, body movements, touch, adornment
Kinetic behavior - Posture & gait, facial expression, handmovements
Para-language - Voice Quality Proxemics - Interpersonal Distance Olfaction Skin sensitivity Artifacts Silence
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Environment
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Personal appearance
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Kinetic behaviour
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Proxemics
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Artifacts
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Silence
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Touch
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Non Verbal Communication(Body language)
Personal appearance Clothes, adornments..
Kinesis (body motion )
Posture, gait Gestures - Movement of
hands/ legs
Facial expression moods,
eye contact Paralanguage - use of
sounds
Proxemics -use of space &
touch
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Personal appearance
Use of clothing & other objects
hairstyle
Makeup
Jewelry Beards
eyeglasses
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KINESIS
60 year old Mrs X sits with the nurse,
kicking her leg , rubbing her hands
together .and squirming in her chair . THE BEHAVIOR ?....THE BEHAVIOR ?....
ANXIETY & AGITATIONANXIETY & AGITATION
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Continue ..
Facial expression - the single most importantsource of non verbal messages
Posture - reveals self concept.
Body movements & gestures emotionalmessages .
Eye contact - communicates level of interest/
involvement with current interaction .Touch (feeling of tenderness..warmth )
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PARALANGUAGE
Messages conveyed by the way the voice is
used .
is recognized bylistening
tone of voice
laughing
grunting
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PROXEMICS
Study of spatial relationships during personal
interactions. Varies depending upon peoples cultural
background .
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PROXEMICS
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CHANNELS OF COMMUNICATION
Vertical
Horizontal
Diagonal
Communication networks
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COMMUNICATION NETWORKS
WheelChain
Circle Y
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Effectiveness of various modes of
communication
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Electronic mode of
communication.
Advantages :
Fast
Efficient
Legible
Record (permanent, date and time)
Disadvantages :
Confidentiality
Socio-economic
Language
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Audio tape/CD
To deliver information
Train employees
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Videotape
For formal corporate communications, for
training.
Transmitted to desktop PCs or by satellite to
large branch structures
Stored and used as video cassette
Expensive to produceRelatively inexpensive to replicate and deliver.
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CD-ROM
A compact disc used for storing computer data
(audio and video)
Universal now on home PC
In business - Delivers multimedia training or
sales presentations, on specially-provided
workstations
Expensive to produce
Relatively inexpensive to replicate and deliver.
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Letters / memos / reports
Messages on paper
Need
- No e-mail link between the parties- Hard copy required to meet audit or legal
requirements
- Recipient prefers to read from paper thanfrom a screen.
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Manuals
A common form of paper document
Main purpose reference, not gaining a
response.
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Printed materials
Brochures, magazines and newsletters
Expensive to produce and replicate, except at
high volumes.
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Fax
Uses the public telephone system
Delivers paper documents from one place to
another, where a hard copy original is not
essential.
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E-mail
A primary means for delivering short text
messages within organizations that are
networked.
The medium will take the place of fax, as
whole documents can be sent as e-mail
attachments.
Has cost advantages when compared with the
use of paper or the telephone.
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Intranet
Same technology as the Internet
Operates within a single organization
Used to deliver text and images
Is also capable of audio, animation, video and real-time3D graphics ('virtual reality').
Constraints - bandwidth (capacity) of the organization'snetwork
- Few desktop PCs with audio Information - Less expensive to distribute and maintain
with an intranet than with paper equivalents.
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Radio
For public broadcast channels
Not useful in business communications
Radio receivers not commonly available inthe workplace.
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TV
Like radio, used for public rather than business
purposes
Few TV receivers are available at work.
Some organizations with large branch
networks use satellite to transmit TV
programmes to the workforce.
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Phone
Phones are universal
Now , with voice mail and mobile phones -
possible to reach people practically anytime,
anywhere
Conferencing facilities- also make it possible
for meetings of three or more people to take
place remotely
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Video conferencing
Uses phone lines to transmit video as well as sound,between two or more parties
Requisites - Cameras, microphones, audio playback,special software and high-bandwidth network cabling
Hence - Not used frequently and on specially-providedworkstations. However, as networks become more
powerful and the hardware components less expensive,it is conceivable that the facility will eventually be
available on every PC.
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One-to-ones
Two people meeting face to face, here and
now.
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Meetings
Three or more people, meeting in person.
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