module 1-km basic concept and understanding

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Knowledge Management The Concept And Understanding

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Course Highlights Contents

Basic Concept 1

Knowledge Management 2

Knowledge Sharing 3

Knowledge Management Tools & Technique 4

Course Highlights Contents

Basic Concept 1

Knowledge Management 2

Knowledge Sharing 3

Knowledge Management Tools & Technique 4

What Is Knowledge

Evolution Of Knowledge

Types Of Knowledge

Information Become Knowledge

Definition Of Knowledge Management

Issues Of Knowledge Management

Goals Of Knowledge Management

Knowledge Asset

Repository In Organization

Concept Of Knowledge Sharing

Conversion Of Knowledge

Knowledge Conversion Model

Knowledge Conversion And ICT

Social Media

Basic Concept

HOW

to do things WHERE

to find examples

WHOM

To ask for help

What is Knowledge

Knowledge can be viewed as:

• a state of knowing (understanding gain through experience)

• a capability with potential for influencing action

• ability to interpret information in decision making

Basic Concept What is Knowledge

Basic Concept Evolution of Thought

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DATA

Product

Accounting

INFORMATION

Solution

Strategic

Planning

KNOWLEDGE

Innovation

Strategy

50s – 60s 70s-90s 21Century

Basic Concept


DATA

INFORMATION

KNOWLEDGE

WISDOM

MERE FACT

words, numbers, code, tables, database, statistics

DATA + INTERPRETATION

collection of fact, images, sounds, surveys questions,

simple stories

INFORMATION + USED

conceptual frameworks, ideas, lesson learned, truths,

understanding

WISE ACTION

sensible decisions and judgments

Evolution of Knowledge

• Explicit: can be expressed in words, numbers

and can be easily communicated and shared in

the form of hard data

• Tacit: highly personal and hard to formalize.

Subjective Insight, Intuition and hunches fall in to

this category of knowledge

Basic Concept Types of Knowledge

Basic Concept Information Become Knowledge


consequences connections

comparison

conversation

“the systematic management of vital

knowledge and its associated processes of

creating, gathering, organizing, diffusion,

use and exploitation in pursuit of

organizational objectives”

Knowledge Management Definition of Knowledge Management

• Experts are available but the expertise is

not shared

• Lost of tacit knowledge (due to employees’ retirement,

resignation or downsizing)

• Knowledge hoarding (individuals who do not want to

share their knowledge due to fear of job security)

• Existing processes may become outdate

Knowledge Management Issues of Knowledge Management

‘to have the right knowledge at the right

place, at the right time in the right format’

– ‘the systematic management of process by

which knowledge is identified, created,

gathered, shared and applied’ to enhance

ability and capability for action

Basic Concept Objective of KM Goals of Knowledge Management

Knowledge Management


Knowledge Asset

1

2

4

3 Types of Knowledge Asset

Sharing and Sharing Technique

Knowledge Management and

Knowledge Sharing

12% Electronic Knowledge Based

20 % Electronic Document

42 % Employees Brain

26 % Paper Documentation

Knowledge Sharing Repository in Organization

EXPERTISE

DE

CIS

ION

-MA

KIN

G P

OW

ER

Experts ‘E’

Expert ‘A’

Working and

Learning together Expert ‘B’

Expert ‘C’

Experts ‘D’

Knowledge Sharing Concept Knowledge Sharing

• Socialization – sharing of tacit knowledge between individuals, share feelings, emotions, experiences and mental models

• Externalization – involves the articulation of tacit into explicit knowledge and the conversion occurs through dialogue and the use of figurative language, metaphors, narratives and images

• Combination – reflect the conversion of explicit knowledge into more complex explicit forms. [i.e.: capturing, collecting, sorting, editing and integrating new explicit knowledge]

• Internalisation – converts explicit into tacit knowledge and this occurs through experience and training, reflects learning, training and mentoring

Knowledge Sharing Conversion of Knowledge


Internalization [i&g&o]

•training

•mentoring

TACIT

Socialization [i&i]

•brainstorming

•meeting

Combination [g&o]

• repositories

• cop

TACIT

TACIT TACIT

EXPLICIT

EXPLICIT

EXPLICIT EXPLICIT

Externalization [ i&g]

• videotaping

• knowledge map

Customer Relationship Management Knowledge Conversion Model


individual +group + org

creation of the new

product enriched

AKMAL and the team's

TK base

TACIT

individual +individual

AKMAL training with

the hotel’s baker

group + organisation

standardization of this

K into a manual and

embodying it in the

product

Individual + group

sharing the TK with

product development

team

TACIT

TACIT TACIT

EXPLICIT

EXPLICIT

EXPLICIT EXPLICIT

Customer Relationship Management Knowledge Conversion Model: ie


Identify Your KM Tools & Technique..

Knowledge Management and

Technologies


Conversion Process Facilitating Tools And

Techniques

T to T

S

e-meetings, chat, video

conferencing

T to E E

sharing mental models,

analyzing own

understanding

E to E

C

text searching, document

categorization, capturing,

collecting, sorting editing

etc.

E to T I

learning, training and

mentoring

KM Tools and Technique Knowledge Conversion + ICT


KM Tools and Technique Other Technologies (ICT)


1. Intranet

2. Extranet

3. Data Warehousing

4. Document Management

5. Web conferencing

6. Portal

7. Decision Support System

8. Groupware

9. Work Flow

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