Module 1 – Lesson 5

Ms. Tracy

Bell Ringer

What can magnets do to a computer if they are within a short distance of the computer?

Agenda

Bell Ringer / Attendance / Announcements

Review ‘Interactive Notebook’ grades

Finish any activity that was not completed on Friday

Perform Step-by-Step Activities for Module 1 – Lesson 4

Complete your Monday Technology Current Event Exit Slip. Give this to me when you exit.

Table of Contents

Topic Page #

Lesson 1 Vocabulary Terms 4 - 7

Lesson 2 Vocabulary Terms8

Lesson 2 – Keyboard Shortcuts9

Advantages and Disadvantages 10

Lesson 3 Vocabulary Terms11

Computer Safety and Maintenance12

Computer Safety and Maintenance13

Internet Safety and Malware14

Module 1 – Lesson 4 Computer Maintenance 15

14 15

Internet Safety and Malware

Module 1 – Lesson 4 Step-by-Step

1. My computer’s base score is a……2. My computer’s subscores are …….3. These scores mean…..4. Tasks that I can do to help improve

my computer’s performance are…..

Learning Objectives

Define problem solving.

Identify problem-solving steps.

Identify criteria for selecting a computer.

Describe warranties and support agreements.

Describe the concept of “useful life” as related to a computer.

Explain the process of discarding equipment..

Module 1 – Lesson 5 Vocabulary Words

Linux PCproblem solvingsupport agreementtroubleshootinguseful lifewarranty

Introduction

Problem solving is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints.

Problem-Solving Process

To solve a problem successfully, you must apply a logical plan:1. Define the problem.

2. Investigate and analyze the problem.

3. Identify possible solutions.

4. Select and implement a solution.

5. Evaluate solutions.

The problem-solving process is called troubleshooting.

Define the Problem

Ensure that you actually have a problem and identify what it is.

Investigate and Analyze the Problem

Collect all available data regarding the situation.

Determine why the problem exists and its possible causes.

Identify Possible Solutions

Ask questions that help identify all possible solutions, starting with the most basic.

Select and Implement a Solution

Critique and test each possible solution one at a time to determine its likely outcome, choose the best one, and implement it.

Confirm the Solution

Evaluate the performance of the solution that you put in place.

Document the Problem and the Solution

Prepare written documentation describing the problem and the solution so you can easily refer to it again.

Solving problems is not a linear process.

Implementing Problem-Solving Solutions

1. Identify the problem.

The printer is not working.

2. Investigate and analyze the problem.

Collect all available data and facts regarding the situation. Review the printer manual or Web site of the manufacturer of the printer.

3. Identify possible solutions.

Is the printer plugged in? Is it turned on? Is it online? Is it beeping? Is it out of ink or toner? Are there color printing issues? Does it have paper? Is it jammed? Is the cable connected, and is it connected properly? Is the cable good? Have you cleaned the printer recently?

4. Select and implement a solution.

Test all possible solutions until you find one that is likely to work, and then implement the solution

5. Confirm the solution.

Turn off the printer and computer, turn them back on, and then test again.

6. Document the problem and the solution.

Describe the symptoms and write down the steps required to resolve the issue. Save the document and print a copy. File the copy or keep it in a notebook.

Consumer Issues

Purchasing, maintaining, and repairing a computer requires considerable research and focused decision making.

Consumer Issues

Warranties:A written guarantee that

a product or service meets certain specifications and if it doesn’t, the manufacturer will repair or replace it.

Consumer Issues

Support Agreements:A list of services specifically designed to provide

assistance to a company or organization.

Useful Life:The estimated time period that an asset, such as

computer equipment, will be of use to the owner

Consumer Issues

Discarded Equipment:The Environmental Protection Agency Web

site addresses the mounting problem of computer waste and includes suggestions for reusing equipment:

www.epa.gov/osw/conserve/materials/ecycling/basic.htm

Activity

Choose a common computer problem from Windows Help and create a PowerPoint and 1/2 page cheat sheet for our School Technology Coordinator (Mr. Chandler and Mr. Anderson) to distribute to teachers or students when the problem occurs.