module 1_hr management competencies

8/9/2019 Module 1_HR Management Competencies

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Module-1: HR Management Competencies

What is a competency?

Competencies are behavioral manifestations of talent (Boyatzis, 2008, p.8).

A competency is a domain of human talent that can be developed in adulthood

(Boyatzis, 2008, p.0).

Competencies are !no"led#e, s!ills, abilities and other $ualities (%&', 20, p.).

An &' professional competence is "hat a person is !no" and does that is causally

related to superior performance as an &' professional (cvoy et al., 200*)

A competency is a standardized +ob re$uirement for an individual to properly

perform a specific +ob or role. t is observable and measurable. Competencies are a

combination of !no"led#e, s!ills, abilities (-%As), attitudes, and behaviors used to

improve performance. Competencies serve as the foundation for all &uman Capital

practices. hey are becomin# increasin#ly important to the or#anization as a "ay to

sho" accountability.

/hat are the differences bet"een core, strate#ic and technical competencies

Core :1oundational competencies that apply to all functions re#ardless of +ob

specialty.

Technical :Competencies specific to +ob specialties.

Strategic :lannin# competencies re$uired of &' %pecialists at any level.

Core Competencies Defined:

nalysis and !ro"lem Sol#ing : a!in# sound, "ell3informed and ob+ectivedecisions. dentifyin# problems, determinin# the accuracy and relevance of

information, and usin# sound +ud#ment to #enerate and evaluate alternatives,

erceivin# the impact and implications of decisions.

Attention to 4etail5 erformin# "or! in a thorou#h and conscientious manner "hile

attendin# to detail.

Coaching$ Mentoring :/or!in# to improve and reinforce performance of others.

1acilitatin# their s!ill development by providin# clear, behaviorally specific


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Team+or% : ncoura#in# and facilitatin# cooperation, pride, trust and #roup

identity. 1osterin# commitment and team spirit. /or!in# "ith others to receive #oals.

Written Communication : 'eco#nizin# or usin# correct n#lish #rammar,

punctuation and spellin#. Communication information in a succinct and or#anized

manner. roducin# "ritten information "hich may include technical material that is

appropriate for the intended audience.

Technical Competencies Defined:

,mployee enefits : Applyin# &' concepts, principles and practices relatin# to

retirements, insurances and other employee benefit pro#rams.

,mployee De#elopment :Applyin# la"s, rules, re#ulations, case la", principles and

practices related to plannin#, evaluatin# and administerin# trainin#, or#anizational

development and career development initiatives.

,mployee Relations :Applyin# la"s, rules, re#ulations, case la", principles and

practices related to employee conduct, performance and dispute resolution.

)a"or Relations : Applyin# la"s, rules, re#ulations, case la", principles and

practices related to ne#otiatin# and administerin# labor a#reements.

!ay dministration : Applyin# pay administration concepts, principles and

practices relatin# to pay settin#, pay schedules, pay determinations and other pay

administration re#ulations.

!erformance Management : Applin# performance mana#ement concepts,

principles and practices related to plannin#, monitorin#, ratin# and re"ardin#

employee performance.

!osition Classification . Management :4eterminin# the correct title, series and

#rade of a position. nsurin# the accuracy of a position description and advisin#

mana#ement on or#anizational needs.

Wor%$life (ntegration :&elpin# others meet the needs of their lives in a "ay that

helps them be most productive, effective and healthy both at "or! and outside of

"or!.


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Wor%force . Succession !lanning : Applyin# &' concepts, principles and

practices in order to determine the composition of the "or!force pro+ectin# the

composition of the future "or!force and identifyin# current and future competency

#aps to ali#n human capital "ith or#anization #oals. Consultin# "ith or#anizations to

produce action plans to brid#e both "or!force and competency #aps and ensurin# anensurin# an ade$uate and "ell $ualified "or!force to fulfill the mission.

Strategic Competencies Defined :

Change Management :aintainin# balance in the face of ambi#uity, rapid pace and

chan#in# business conditions and deal "ith the concerns of the or#anization and the

people in it includin# oneself.

/uiding$(nfluencing : ;uidin# others to accept recommendations, cooperate or

chan#e their behavior. /or!in# "ith others to"ards an a#reement. /or!in# to find

mutually acceptable solutions.

!ro0ect Management : aintainin# a current !no"led#e and understandin# of

#lobal, industry, mar!et and societal trends and applyin# them to create lon#3ran#e

options, scenarios and plans to successfully advance the or#anization


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*. Technical mastery= &' professionals must possess a lar#e amount of both

practical and theoretical !no"led#e in both the #eneralist and specialist human

resources fields, Comte says. echnical mastery refers to the depth and depth

and breadth of an individual

module 1_hr management competencies

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