module 5 session 2 delivering ms services_revised may 23

8/6/2019 Module 5 Session 2 Delivering MS Services_revised May 23

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7/24/2011

MODULE 5

Session 2

Delivering MS Services by

Competent and Responsive

Service Providers


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At the end of this session, the

participants will be able to: Review the qualities of a well-

managed MicronutrientSupplementation Program.

Discuss the criteria for quality and

organized MS Program thrucompetent and responsive health

service providers.


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Explain the health delivery skills

necessary for health service

providers to be competent,

compassionate and responsive.

Explain ways of improving and/or

maintaining competence for quality

and safe performance of service

providers


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Qualities of a Well-Managed

Micronutrient Supplementation Program

Quality and organized client care for MS

services Competent and responsive health service

providers

Continuous availability of micronutrientsupplies

Efficient health information system


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Answer briefly...

How do competent service

providers manage MS Program?

What are necessary for health

service providers to be competentand responsive?


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Word Game

Give one word to describe personal

or professional qualities of a health

service provider.

e.g. competent


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Healthcare Delivery Skills Needed

by Health Service Providers

Clinical care skills

Communication and counsellingskills

Critical thinking and decision

making skills

Management skills


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Clinical Care Skills

Involve the abilities of the

health service provider to assessa patients situation, decide

what action is needed, and

design and implement a health

care strategy.


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Communication Skills

Include listening, asking questions,

informing, advising, counselling,

and checking understanding.

Needed in relating with patients,

families and other healthcare

providers.


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Critical Thinking Skills

Involves drawing on past experiences

and seeking out new information to

analyze, reason, reflect, create ideas,and clarify information.

Essential for solving problems and

making sound decisions.


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Management Skills

Include organizing, regulating,

or being in charge of assigningtasks to staff, maintaining

patient records, and ensuring

availability of essential suppliesand equipment.


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Requirements for competent and

responsive health service providers

With clear job description and

expectations

With training/orientation on

Micronutrient Supplementation

Supportive supervision is

provided


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Clear Job

Description/Expectations


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Job Description

List of the general tasks or functions

and responsibilities of a position.

Includes to whom the position reports,

specifications such as the qualifications

or skills needed by the person in thejob, or a salary range.


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Job Description

Position

Purpose of the position

General Information about the

position

Principal accountabilities Minimum qualifications


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Job Expectations

Anticipations of the employee from

his/her job and what is expected from the

employee in a particular job

Sample job expectations in MS

- provides Vitamin A capsules to all 6-59

months preschoolers twice a year

- assesses the childs condition and give

Vitamin A to sick children: give ORS and zinc

to children with diarrhea


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Training on Micronutrient

Supplementation


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Training

Obtaining knowledge, skills and

competencies as a result of teaching of

practical skills and knowledge that relateto specific useful competencies

Process of bringing a person to an agreedstandard of proficiency by practice and

instruction.


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Types of training

Formal takes place in educational or

training institutions; refers to

courses, classes and workshops

Non-formal semi-structured, occurs in

variety of places like homes,

workplace, through daily

instructions


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Training

In addition to basic training required

for a profession, there is a need tocontinue training to maintain,

upgrade and update skills though

out working life. (professionaldevelopment)


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Training on MS Program

The 3.5 day training on The

Implementation of MicronutrientSupplementation Program is the

standard training recommended for

frontline health workers by theDepartment of Health.


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Training Activities on MS Program

Other related training activities like

Community-Based Planning and

Management of Nutrition Program (CBPM-

NP), VAD-IDA-IDD and IMCI

Regular supportive supervision, regular

technical updates, in depth orientations and

other appropriate learning methods.


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Small group discussion...Gloria

Guide Questions:

1. What can be done by the RHM so that

clients can receive MS services regularly?2. What can the RHM and community

volunteers (BHWs/BNSs) do to

motivate/encourage clients to seek health

and MS services from the health center?

3. What qualities should the HSP possess for

quality and organized client care for MS?


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In summary...

Quality MS services are provided by

competent, compassionate and

responsive health service providers.

A competent health service provider on

MS has a clear understanding of his/herjob description and expectations, is

trained and well oriented on MS.


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7/24/2011

THANK YOU!

module 5 session 2 delivering ms services_revised may 23

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