module 6& 7-people performance
TRANSCRIPT
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People Performance&
Cost
N V S Teja Kumar
Y Venkat Reddy
P Sivanaga Mallesh
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PEOPLE PERFORMANCE
How an employee is performing on theshop floor as against what is expectedfrom him.
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Role of Retail Sales personnel
Customer Interaction
Make eye contact & smile
Say May I help you? If the customer is looking for another
section, escort the customer to the
section which he/she is seeking, or giveclear directions verbally.
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Do not point out from where you stand.
If the customer has picked up
something from your section, and looksready to move on, guide the customerto the next logical section by saying
Would you like to take a look at our____section ?. It is.(give directions tothat section)
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Why Manage
Performance?
Curb or redirect non-productive activities
Encourage and reward behaviors aligned with
organizational mission and goals
To reach organizational mission and goals
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Performance measures should aim at the long-
term and should be forward-thinking initiative
designed to fundamentally change the way
corporations do business.
It is not a post-mortem of what happened but a
step towards how we do better in the future.
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Measuring Tools
1) Trait Methods
i. Graphic Rating-Scale Method
ii. Forced-Distribution Method
iii. Essay Method
2) Behavioural Methods
I. Critical Incident
II. Ranking Method
III. Behaviorally Anchored Rating
Scale (BARS)
IV. Group Appraisal
3) Results Methods
I. Management By Objectives
(MBO)
II. Balanced Scorecard
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Cost: Meaning
The totalmoney, time
and resources associated with
a purchase or activity. The amount of money that is spent to
produce a good or a product.
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Components
Opportunity cost
Variable cost
Marginal cost
Total cost
Direct cost
Indirect cost
Fixed costs
Product costs
Period costs
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Indirect vs. Direct costs
Direct costs are those for activities or services that benefit
specific products. e.g. salaries for staff and materials
required for a particular product.
Indirect costs are those for activities or services that
benefit more than one product. Their precise benefits to a
specific product are often difficult or impossible to trace.
Indirect costs do not vary substantially within certainproduction volumes or other indicators of activity, and so
are considered to be fixed costs
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Perks & Incentives
Discounts on
Merchandise
Company Parties
Personal Time
Event Tickets
Free Food
Time Off for Charity
Break-room
Entertainment
Material incentives: tangible
rewards often monetary -- wages,
fringe benefits.
Social incentives: intangiblerewards from the act of
association -- sociability, status,
identification.
Purposive incentives: intangiblerewards related to the goals of the
organization --- e.g., working on
Org goals & targets
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