module1cm go-120703222952-phpapp02
TRANSCRIPT
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CHANGE AND KNOWLEDGE MANAGEMENT
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Change
Why is change Required ?
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ChangeYou cannot step into the same river twice.The art of progress is to preserve order
amid change and to preserve change amid order.
To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly
Change is moving away from status quoTo replace with another.
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CHANGEThe process of becoming different. To make or become different, give or begin to have a
different form.Example: Japan
Dissatisfaction with the old and belief in the new.
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NeedOrganizations which either fail to
understand need for change or are inept in their ability to deal with the change will fade and fall behind, if they survive at all- Kanter.
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Some notable changesGlobalization of marketsTechnological changesChanging customer preferencesOrganizational restructuringChanging workforce
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ImplicationsChanges can be visualized at three levels:’IndividualGroup levelOrganizational level
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How people experience change1Shock 2Refusal 3Rational understanding 4Emotional acceptance 5Exercising 6Realization 7integration
PerceivedCompetence
Time
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Personal change
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What is personal changePersonal change refers to changes in our
behavioral patterns, attitudes, skill and knowledge.
Personal change can occur at intellectual and emotional level.
Examples of personal change: in marital status, health, status, career, Personal habits, relationships, relocation, skill and knowledge etc.
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Pace of personal change depends on five factors
Safety-feeling secure before trying something new
Specificity -need to start small and be specific
Age- one may be less able to adapt as one gets older
Time- allows one to break old habitsAttitude- one’s belief that he/she can’t
change.
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Process of personal changeThinking and self reflection are the
prerequisites of personal changePersonal change happens in stagesWe can not achieve all our personal change
goals at onceGrowth, behavioral change, skill
development follow a cyclical patternPersonal change is difficult because it takes
time and effort.
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Process of personal changeChanging
Change thinking and behaviorChange habits and tendencies
RelearningReinforce changesEvaluate changesModify changes
Institutionalize changeEncourage continuous
improvement
UnlearningCreate felt need for change
Manage resistance to changeAllow the time necessary
Continuous feedback
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Step I-Unlearning-The motivation to actionBefore we can change there has to be
motivation to do so.We experience personal inertiaMotivation to change can overcome inertiaPersonal change calls for time and effort
and hence it needs great energyWe have to feel the need to change to
generate momentum to change
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Step I-Unlearning-The motivation to actionThe process for personal change begins
when we are dissatisfied with what is going on in our lives.
It starts when we think that what we are doing, thinking or feeling is not right.
The felt need for change and motivation to change can overcome the resistance to change
Personal change starts with unlearning as what we have learnt in the past is no longer working for us
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Step II-The process of transformation
Concrete experience
Observations and reflections
Formation of abstract Concepts and
generalizations
Testing implicationsOf concepts in new
situations
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Step II-The process of transformationUnderstand and learn new concepts,
behaviors or ideasThis is possible through self reflectionPractice new behaviorsSee the effects and consequencesReinforce
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Step III-Relearning Continue to practice the new habits and
skills and overcome resistance completelyContinue till the change is internalizedMaintain personal journals or personal
diaries which helps in understanding what we thought, did and what we wanted to do.
Record critical incidents of success and failures to evaluate our changes
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Step IV-Institutionalize change
Make personal development a habitStrive for continuous improvementPersonal change and development is TQM
for an individual as Organizational change is TQM for an organization.
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Some of the things you might wish to changeFROMBeing unhappy Hating others Wasting time Stress Being suspiciousBeing rigidDistorted self
awarenessNegative thinking
TOBeing happyLoving othersUtilizing timeRelaxation Trusting othersBeing flexibleAccurate self
awarenessPositive thinking
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Some of the things you might wish to change Unwanted emotional reactions -->
Empowering emotions Limited choices --> Flexibility Physical illness --> Health Imbalances --> Balance Mysteries --> Awarenesses Negative attitudes --> Positive outlook Passivity --> Action
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Importance of personal changePersonal change is essence of self
development and growth of an individual.It helps us to identify where we are and
where we want to go?Personal change is needed for personal
growthIf we do not change we cannot survive in
the changing environment. Society and organizations transform
continuously and we need to accept these changes and change ourselves accordingly
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Key Points in Successful personal Change The hardest thing to change is a hardening
of attitudes; nothing kills change faster than attitudes that resist it.
Failure stems from two sets of works: "I can’t" and "Yes, but…"
Those adept at change don’t reject good advice just to prove they aren’t being controlled by those who give it.
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Key Points in Successful personal ChangeComplaining is good if it isn’t a substitute
for action – but often it is.High self-esteem results from making small
positive changes in spite of fear.Confidence comes from conquering fear of
change. Unexpected pain can result from huge
setbacks