mohamed elsayed
TRANSCRIPT
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Mohamed El Sayed Mohamed Ali
Address: 9 Abdel hafiz Mohamed Mustafa street, ElZayton, Cairo, Egypt. Mobile: +20 100 870 888 9 E-mail: [email protected]
SUMMARY
I have over 4 years of experience working Information Technology Core Strengths: Network & Systems Administration (Cisco, Microsoft), IT Security (Microsoft, Cyberoam, AV, Firewall), IT Systems Support & Customer Service, IT Service Management (Incident & Problem Management, Policy & Capacity Management, Leadership, Planning, Communication, Service Continuity Management & IT Service Financial Management) as well as IT Project Management with significant deadline sensitivity.
Education
Certification: Bachelor of Information Systems Academy: Future Academy. Institute: Information Systems. Grade: Very Good.
Work Experience
Souq.com Dec 2015 – Present Network & System Administrator Main duties and responsibilities:
IT Support Service Provide adept Network and systems support for Souq Warehouse in the Egypt
IT assets and inventory Management as well as IT asset audit implementations
Monitor the performance of computer systems and networks
Managing Servers running Windows Server, Active Directory, WSUS,DHCP,DNS, Cyberoam UTM Gateways, Cisco switches, routers, WLC & AP's and other Network devices in the Souq Fulfillment
Maintain and administer computer networks and related computing environments, wireless, general computer hardware, systems software, applications software, and all configurations
Setting up, monitoring and administering management systems such as access control and employee attendance systems
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Maintain and administer computer networks and related computing environments
Dealing with Suppliers and Following up the offers and how supplier responds to purchasing department, Asset management and IT warehouse stock
Managing users and Computers using Group Policy
Searching for new strategies and technologies that can improve business
Alchemy Design Studio Jan.2014 – Dec. 2015 Junior System Administrator Main duties and responsibilities:
Support LANs, WANs, network segments, Internet, and intranet systems
Maintain system efficiency
Ensure design of system allows all components to work properly together
Troubleshoot problems reported by users
Make recommendations for future upgrades
Maintain integrity of the network, server deployment, and security
Design and deploy networks
Maintain network facilities in individual machines, such as drivers and settings of personal computers, printers, Servers, etc…
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
TE Data Sep.2012– Jan. 2014 Technical Support Leader
Main duties and responsibilities:
Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals
Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures
Establishing recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services
Auditing customer accounts to ensure accuracy of information
Handling escalated issues from customers
Ritsol IT Solution Nov.2012– Dec. 2013 Technical Support Main duties and responsibilities:
Installing and configuring computer hardware operating systems and applications;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
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Replacing parts as required
Testing and evaluating new technology
Courses
MCITP Enterprise Administrator
Forefront Threat Management Gateway (TMG)
CCNA: Cisco Certified Network Associate
Skills
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Professional (MCP)
Network security
Firewalls
Switching
Routers
Personal Data
Date of birth: 1/10/1988
Place of birth: Egypt
Marital Status: Married
Military status: served