MOHAMMAD DANISH

H-No: D-164, Abul Fazal Enclave, Okhla, Jamia Nagar, New Delhi 110025(INDIA).Mobile No.: 9650753429, 7838772189, 7428931971E-mail: danish_hll@rediffmail.com, danishhll@gmail.comOBJECTIVE: Lead a team of professionals by setting clear and measurable objectives In a dynamic environment, this focused on results.

EXPERIENCE SUMMARY : Trendy Info Solutions Put Limited: 28thJan, 2013- Till date.Working as an Assistant Manager at Trendy Info Solutions Pvt Limited.JOB PROFILE:• IT Service Management professional skilled at ITIL practices, tools, IT process quality and reporting.• Managed the payments operations supporting over a vendor supporting the functioning of the IT function of a Multi-national organization.• Proven capability of communications and relationship management with stakeholders, business partners and vendors.• Reputation for adaptability, enthusiastic teamwork, impeccable service and doing it right the first time.•IT budget and success in delivering results, formulating long term strategy, cost reduction, global planning, capacity/cost projections, IT governance, business solutions. •Logical thinker and strong communicator noted for transforming IT organizations, drive the implementation of key strategies, successful integration with support to global, enterprise-wide Infrastructure, Quality-driven leader ensuring processes with International expertise.SPECIALTIES:Key specialty area includes all facets of IT architecture, management, delivery and operations.-IT Outsourcing, off shoring, Right shoring, in sourcing-IT Planning & Strategy-IT Project Management-Organization Development-Schedule, Capacity & Vendor Management-IT contracts management-IT Infrastructure EUC, Hosting, Network, Telecom, Voice, Mobility, and Security.-Compliance-Processes drivenAREAS OF SPECIALIZATION: -IT Infrastructure Management Data Center Operations-Project Management-IT Budgeting and Forecasting -IT Service Delivery-IT Operations-ERP Implementation & Management -Information Security and Data Protection/Privacy-Leadership & Team Management -Network Management - -Strategy Planning -Procurement / Vendor ManagementRadix Media Tech Pvt Limited- 10th Sep, 2011- 15th Jan, 2013.Worked in Radix Media Tech Pvt Limited as a SR BDMJOB PFOFILE:

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=> Identify new clients and working towards building a good relationship with them=> Maintaining good relationship with existing clients=> Following up new business opportunities and setting up meetings=> Planning and preparing presentations=> Negotiating with clients=> Client coordination=> Giving feedback to management everyday

MPHASIS AS AN EDS COMPANY – 28TH MAY, 07 TO 27TH SEP, 09: Worked in EDS as a Senior Technical Support OfficerJOB PROFILE:

Working as VPN queue member. Resolving PC, MAS & MAINFRAME issues. Resolving customer queries through Email and Online Chat and Call Back Support to the employees of Bank of America. Knowledge of handling Knowledge Base and other Helpdesk tools. Handling Queries on LAN/WAN Technologies. Providing Technical Support in trouble shooting Internet Explorer related errors. Providing Customer Support related to Account Activation and Perpetual Account

Status and Account Renewal of Bank of America employees. Assisting Team members while resolving issues and joining sessions. Provide Desktop Technical Support to Bank of America Employees.

HINDUSTAN UNILEVER LIMITED: (UNILEVER GROUP COMPANY) – 18TH FEB, 01 TO 27TH MAY, 07Is India’s premier FMCG company, having diversified portfolio of product in Personal Care & Home and Food categories. Some of the key products of HLL are Lux, Lipton, Brooke Bond, Surf, Kissan, Lifebuoy, Sunsilk, Fair & Lovely, Close Up, Wheel etc.RESPONSIBILITIES AS A CONSULTANT PROJECT CO-COORDINATOR, NORTH INDIA:

Critical member of Project which aims to automate and optimize the entire Supply Chain Process of the Company, creating one of Asia’s largest B2B to B2C portal.

Sole Co-coordinator responsible for streamlining operations for the Company’s two largest profit centers and monitoring progress in over 400 Stockiest and 7 Depots.

Thoroughly analyze Sales Data and provide subsequent instructions to Technical Team for the development of the portal.

RESPONSIBILITIES AS A MIS CO-ORDINATOR:

Stock Analysis, Customer Fill Index, and accuracy of Stock data. Master: Stockiest Base Continuous Replenishment System which includes all the

details of a Stockiest Mater. Find: The Non Moving & Slow Moving (NMSM) data of Stockiest and monitor on HPC

and Food Portal. Creation of Scientific Norms, Planning the Norms (SKUs and RR Wise) for Stockiest.

RESPONSIBILITIES AS AN RSNET HELPDESK:

Front end tool for Helpdesk people to maintain the data about Dealers. IT Infrastructure, Status of Dealers etc. Program generates Report directly onscreen in reporting tools (Crystal Reports) &

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As Excel Sheet (all work & reports are circulated and monitored by management in form of Excel Workbook.

RESPONSIBILITIES AS AN IMPLEMENTATION COORDINATOR:

Ensuring setting up, implementation and imparting training to all customers, sales Personnel on RSNet/CRS Web Application.

Getting clean and quality primary/secondary Sales data in place in time through the customers on the Company’s website.

Co-ordinate as Area Project Co-ordinator (Additional Charge) with Company Sales Personnel, C&FA, Depots, Customers, Field Implementers and MIS reporting to CRS Application at the Customers end to RSMs, ASMs, RCMs and System Management.

RESPONSIBILITIES AS A FIELD IMPLEMENTER:

Supporting, Installing & conducting Technical and Non-Technical training to the HLL Dealers.

Develop & maintaining excellent relationship with existing and coming customers. Co-ordinating between Customer and Company Sales Personnel for smooth running

of business. Handling HLL E_Comm Project called CRS (Continuous Replenishment System). Knowledge of handling Web Based Ordering System at C&FA level of HLL. Providing Technical Support to HLL RSs (Redistribution Stockiest). Given Online Training Support to HLL RSs.

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EDUCATIONAL & PROFESSIONAL QUALIFICATIONS:M.B.A. (Dual Specialization) in Operations and International Business from IMT Ghaziabad.M.Sc. (IT) in Information Technology from Karnataka State University.

B.Com. (Pass) from Delhi University.

TECHNICAL QUALIFICATIONS: Certificate In Computing (CIC) from I.G.N.O.U with 1st Division.

G.N.I.I.T course from N.I.I.T

PERSONALITY DEVELOPMENT:

ECPD classes from N.I.S as part of N.I.I.T course. QUALITY MANAGEMENT PROGRAM: (QM) program at N.I.I.T from the Quality College (A Division of Philip Crosby Associates).

ACHIEVEMENTS:

Active member of team which has resulted in achieving 93% e-Commerce implementation of the Branch.

Got promoted to Home and Personnel Care Division from Foods and Beverages in a period of one year.

Actively participated in Launches & Re-Launches of Wheel and Lifebuoy Brands.

STRENGTHS:

Zeal to accept work related challenges, dedication towards work. Strong commitment towards quality work. Pragmatic, self motivated and a good team player. Self confidence and leadership qualities.

PERSONAL DETAILS:

Date of Birth : 10th June, 1980Sex : MaleMartial Status : SingleFather’s Name : Mr. Asmat MianReligion : IslamNationality : IndianLanguages : English, Hindi & Urdu [Read, Write & Speak], Sanskrit (Read), & Arabic (Read).Hobbies : Computers, Reading Books, Traveling, playing Cricket & Music

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REFERENCES:

Mr. Viraj Pandey- Radix Media Tech Pvt Limited (Branch Manager)Mr. Rajeev Ranjan- Radix Media Tech Pvt Limited (AGM)

Mr. Gummuluru Srinivas– (EDS Mphasis (H.R Manager)Mr. Chandan Singh- (EDS Mphasis (Assistant Manager Operations)

Mr. Sameer Changrani- Hindustan Unilever Limited Mr. Sayedain Naqvi- Hindustan Unilever Limited

Date:

Place: New Delhi (MOHAMMAD DANISH)

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