Curriculum Vitae

Personal Details

Name: Mohammed Osman Khalifa

Date of Birth: December 01, 1977

Marital status: Married

Nationality: Sudanese

Language Skills: Arabic (native) English (Excellent)

Contact Number: +966569867896

E-mail: mohdomk@gmail.com

Education and qualifications

Bachelor degree of Computer Engineering from University of technological sciences, Khartoum, Sudan, Honor degree with second class.

Training courses

- Session of the art of communication.(Jeddah – Saudi Arabia 2012)

- Leadership and supervision sessions and team building. (Jeddah –Saudi Arabia 2010)

- BCRM ATM machines training (Brussels –Belgium 2008)

- Advance training for ATM machines (Riyadh- Saudi Arabia 2006).

- Training for ATM machines (trouble shooting) hard ware and software(Jeddah- Saudi Arabia 2005)

- Cisco Certified Network Associate (CCNA) (Khartoum- Sudan 2002)

Work Experience

1- October 2005 – until now in Alhamrani Universal Co

ATM Field Service Manager (May 2014 Till now)

Duties and Responsibilities

- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

- Monitor businesses and Service centers to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

- Review activity reports and other performance data to measure productivity and goal achievement and to determine areas needing and program improvement.

ATM Field Service Assistant Manager (July 2012 –April 2014)

Duties and Responsibilities

- Manage staff, preparing work schedules and assigning specific duties.

- Be sure all processes and policies applied in support of organizational goals.

- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

ATM Regional supervisor (April 2011 –July 2012)

Duties and Responsibilities

- Monitors all service call activities and make all the necessary actions to ensure that these activities are properly attended to in timely manner.

- Ensure proper escalation procedures are properly implemented

- Minimize reported and repeated calls.

- Ensure all scheduled activities such as PM, Installations and Projects are done within the prescribe timeframe period.

- Do necessary follow ups with Other Departments representative in my Region.

- Encourage teammate’s growth and carrier advancement

- Provide regular evaluations of all Lead Engineers and Engineers and other support groups in my Region.

- Responsible for all vacation schedules in my Region.

- Ensure regular updates submission.

ATM Lead Engineer (July 2009 – April 2011)

Duties and Responsibilities

- Assign service calls activity to a service engineer and provide all the necessary information to him

- Monitor all service calls or planned activities and ensure all are within the agreed SLA.

- Makes follow-up to service engineers for status update.

- Provide first level technical support or assistance to service Engineers.

- Ensure that the service Engineers fully understand the field instructions and the implementation.

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ATM Field Engineer (October 2005 – July 2009)

Duties and Responsibilities

- Troubleshoot and repair the ATM machines

- Contact and update AU call center after each call

- After completion each call I should fill up service report and hand it over to the data entry.

2- June 2003 – June 2004 Sudan telecommunication CO (SUDATEL)

Billing analyst (June 20013 – June 2004 )

Duties and Responsibilities

- Prepare monthly reports and custom as needed to facilitate analysis.

- Provide historical analysis of costs and usage.

- Monitoring the telephone cabinets.

Objective

I have a wide interest in the area of operation management, and looking for challenge in this field. I have proven success from work experience of strong leadership by envisioning, direction setting and enrolling others; thinking/problem solving; creativity & innovation; initiative & follow-through; communication; and priority setting. I am seen to develop my skills and consistently aiding my development through study.