molly maid - servicebrands.com · training center for new franchise owners. subsequently, she was...

A clean, fresh house shouldn’t have to be a luxury, but when a home is the epicenter of family activity, house-cleaning becomes overwhelming. Opened in 1998, Donna Reilly’s Molly Maid franchise offers clients the satisfaction of having both quality family time and a spotless home. Serving more than 500 clients throughout Anne Arundel County, its Ms. Reilly’s philosophy of providing consistent, professional customer service that enables her Molly Maid franchise to thrive. From one-time to weekly, bi-weekly, tri-weekly and monthly cleanings, Ms. Reilly understands that each customer perceives cleanliness differently. “Providing flexible, personalized service allows us to accommodate our customers’ needs,” explains Ms. Reilly. Molly Maid not only provides a long list of standard services such as dusting and vacuuming, they also clean refrigerators, ovens and wash windows when requested. Ms. Reilly personally tests every cleaning product and uses only the industry’s best - without heavy perfumes. “To me, a clean home smells good on its own,” she says. Because home security is paramount, every Molly Maid cleaning professional is screened, bonded and insured. For easy identification, cleaning professionals arrive wearing a uniform and drive distinctive Molly Maid cars. “Our customers trust us with keys to their home. We guard those keys and ensure each client’s home is well cared for and secure,” assures Ms. Reilly. Ms. Reilly keeps in constant contact with customers to guarantee their satisfaction, making adjustments when required. “The secret to customer service is good communication,” she says. “This allows us to understand and meet our clients’ needs.” Ms. Reilly enumerates, “We get good feedback from our clients; after 12 years in business, I’m proud to say I still have my first customer.” As testament to Ms. Reilly’s diligent work ethic and the quality of her service, her operation serves as a training center for new franchise owners. Subsequently, she was named Trailblazer of the Year in 2007, a title bestowed to franchise owners who excel at mentoring other Molly Maid owners nationwide. In 2002, Ms. Reilly received the Shining Star, recognizing her franchise as the best of the year within the Molly Maid organization. A reflection of her own dedication to quality, in 2008 and 2009 Ms. Reilly’s employees received nationwide acknowledgement earning Molly Maid’s Home Service Professional of the Year, and were runners up in 2010. “This is not only an award-winning business, but also an award-winning staff,” shares Ms. Reilly. Ms. Reilly’s mission is for Molly Maid to be the most recognized, admired and respected name in home cleaning. In 2009 and 2010 she achieved that mission when The Capital Gazette newspaper readers voted Molly Maid the “Best Cleaning Service.” Because Ms. Reilly believes every home should be as safe as it is clean, she sits on the Board of Directors for the Ms. Molly Foundation – an organization started by Molly Maid, Inc., to support victims of domestic violence. A portion of every cleaning fee goes toward the Foundation and directly benefits Arden House, a local domestic violence shelter. “It is essential to serve not only our customers, but also our community,” she says. “We get good feedback from our clients; after 12 years in business, I’m proud to say I still have my first customer.” Molly Maid Molly Maid 1298 Bay Dale Drive, Suite 215 Arnold, MD 21012 410-349-8080 www.mollymaid.com Pictured from left: Andrea Rosales, Stephanie Stansbury, Donna Reilly and Michael Reilly 22 Photography: Coyle Studios HOUSEKEEPING SERVICES

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Page 1: Molly Maid - servicebrands.com · training center for new franchise owners. Subsequently, she was named Trailblazer of the Year in 2007, ... by Molly Maid, Inc., to support victims

Aclean, fresh house shouldn’t have to be a luxury,but when a home is the epicenter of family activity,

house-cleaning becomes overwhelming. Opened in1998, Donna Reilly’s Molly Maid franchise offersclients the satisfaction of having both quality family timeand a spotless home.

Serving more than 500 clients throughout AnneArundel County, its Ms. Reilly’s philosophy of providingconsistent, professional customer service that enablesher Molly Maid franchise to thrive. From one-time toweekly, bi-weekly, tri-weekly and monthly cleanings,Ms. Reilly understands that each customer perceivescleanliness differently. “Providing flexible, personalizedservice allows us to accommodate our customers’needs,” explains Ms. Reilly.

Molly Maid not only provides a long list ofstandard services such as dusting and vacuuming, they

also clean refrigerators, ovens and wash windowswhen requested. Ms. Reilly personally tests everycleaning product and uses only the industry’s best -without heavy perfumes. “To me, a clean home smellsgood on its own,” she says.

Because home security is paramount, every MollyMaid cleaning professional is screened, bonded andinsured. For easy identification, cleaning professionalsarrive wearing a uniform and drive distinctive MollyMaid cars. “Our customers trust us with keys to theirhome. We guard those keys and ensure each client’shome is well cared for and secure,” assures Ms. Reilly.

Ms. Reilly keeps in constant contact with customersto guarantee their satisfaction, making adjustmentswhen required. “The secret to customer service is goodcommunication,” she says. “This allows us tounderstand and meet our clients’ needs.”

Ms. Reilly enumerates, “We get good feedback

from our clients; after 12 years in business, I’m proudto say I still have my first customer.”

As testament to Ms. Reilly’s diligent work ethic andthe quality of her service, her operation serves as atraining center for new franchise owners. Subsequently,she was named Trailblazer of the Year in 2007, a titlebestowed to franchise owners who excel at mentoringother Molly Maid owners nationwide.

In 2002, Ms. Reilly received the Shining Star,recognizing her franchise as the best of the year withinthe Molly Maid organization. A reflection of her owndedication to quality, in 2008 and 2009 Ms. Reilly’semployees received nationwide acknowledgementearning Molly Maid’s Home Service Professional of theYear, and were runners up in 2010. “This is not only anaward-winning business, but also an award-winningstaff,” shares Ms. Reilly.

Ms. Reilly’s mission is for Molly Maid to be themost recognized, admired and respected name inhome cleaning. In 2009 and 2010 she achieved thatmission when The Capital Gazette newspaper readersvoted Molly Maid the “Best Cleaning Service.”

Because Ms. Reilly believes every home should beas safe as it is clean, she sits on the Board of Directorsfor the Ms. Molly Foundation – an organization startedby Molly Maid, Inc., to support victims of domesticviolence. A portion of every cleaning fee goes towardthe Foundation and directly benefits Arden House, alocal domestic violence shelter. “It is essential to servenot only our customers, but also our community,”she says.

“We get good feedback from our clients;after 12 years in business, I’m proud to say Istill have my first customer.”

Molly Maid

Molly Maid1298 Bay Dale Drive, Suite 215

Arnold, MD 21012410-349-8080

www.mollymaid.com

Pictured from left: Andrea Rosales, Stephanie Stansbury,Donna Reilly and Michael Reilly

22 Photography: Coyle Studios

G S

VIC