moments of truth june, 2013
TRANSCRIPT
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The Successful Club Series
Moments of Truth
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A moment of truth is an episode
where a person comes in contact
with any aspect of the Toastmasters
experience and forms an impression
of a club’s quality and service.
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Moments of Truth
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First impressions
Membership orientation
Fellowship, variety, and communication
Program planning and meeting organization
Membership strength
Achievement recognition
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Toastmasters’ Moments of Truth
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Guests greeted warmly and introduced to officers and members
Guest book and name tags provided Professionally arranged meeting room Convenient meeting location Guests invited to address the club Guests invited to join
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First Impressions
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Formal induction, including presentation of pin and manuals
Assignment of mentor Education programs and recognition
system discussed Learning needs assessed Speaking role(s) assigned Member involved in club activities
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Membership Orientation
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Guests greeted warmly Enjoyable, educational meetings Regularly-scheduled social events Participation in area, district, and
International events Inter-club events Club newsletter and/or website–
updated regularly5
Fellowship, Variety, and Communication
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Program and agenda publicized in advance Members are prepared to carry out all
program assignments All projects are manual projects Meetings begin and end on time Creative Table Topics™ and activities Positive and helpful evaluations
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Program Planning and Meeting Organization
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Club has 20 or more members Members are retained Promotion in club’s organization or community Club programs are varied and exciting Toastmasters sponsoring new members are
recognized Regular membership-building programs
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Membership Strength
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Award applications immediately submitted to World Headquarters
Progress chart displayed and maintained Member achievements recognized with
ceremony Club, district, and International leaders
recognized Club and member achievements publicized DCP used for planning and recognition
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Achievement Recognition
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First impressions Membership orientation Fellowship, variety, and communication Program planning and meeting organization Membership strength Achievement recognition
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Does Your Club Meet Standards?
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You never get a second chance to make
a first impression.
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