monarch park collegiate the future shop co-op education placement presented by jia di & andrei
TRANSCRIPT
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Monarch Park Collegiate
The Future ShopCo-op Education Placement
Presented byJia Di & Andrei
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WELCOMEWELCOME TOTO
The place of opportunitiesThe place of opportunities
for computer-fueledfor computer-fueled
peoplepeople
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A+ Certified Technicians
• Babak• Weber
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• Computer repair/upgrade.(Desktop and Laptop)
• Appliance test/repair.(ex. DVD player, vacuums etc.)
• Technical support/customer service.(by phone / in person)
• Detecting and solving problems efficiently
Under the leadership of our
technical support
professionals we were
able to accomplish our
common goals: learning
from trade professionals
as well as applying our
knowledge and gaining
hands- on experience.
Here are some examples
of the skills we’ve learned:
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• Developed skills to manipulate complex hardware.• Learned patience and detail-orientation with any
hardware I encountered a problem with.• Developed ability to implement different resources in
order to solve a problem efficiently and precisely.
What Did
We
Do ?
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Installation, Configuration and Upgrading
• Fresh Install, System Restore
• Program Set-up, Hardware Set-up
• Windows Update, Driver Update, Anti-Virus Update (system tune-up)
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Diagnosing and Troubleshooting
• Service CD (All-in-One)
• Knowledge
• In Store Test
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Maintenance
• Dust Clean (case /system)
• Printer Clean (inkjet, laser)
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BABAK on The Phone
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Weber, who teaches us everything!
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In the fast-paced environment of constantly evolving technology one has to maintain professionalism in order to provide quality service. Being up-to-date with newtechnologicaladvances is a part of high level professionalism.
Future Shop professional
technicians set their professional
level and maintain it
throughout their entire career.
This is a very important
part of education for a new
generation of professional
technicians.
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Work Time
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It is very important in every
work or study environment to
perform at a high level
independently as well as as a
team member. Teamwork
bonds people of different ages,
social strata & cultural
backgrounds. As co-op students we were given a chance to work on the same team with A+ certified technicians as well as with students of the same trade level as us. Reaching common goals and overcoming obstacles as one team became a great experience.
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MULTITASKING …is one of the most important skills in technology-related industry. Paying attention to every detail as well as having a general overview is a significant skill for a technology trade professional. With the help of a team of technicians at Future Shop, co-op students have an opportunity to exercise the skill of multitasking along with many other abilities.
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ARE YOU UP ARE YOU UP FOR THEFOR THE
CHALLENGE?CHALLENGE?
Being a co-op student at Future Shop is a great adventure. Especially if you are a part of the technical support team, you have an opportunity to get hands-on experience in computer repair/upgrade. For computer and tech lovers it is the best way to learn how to deal with everyday problems that customers meet and become able to help them.
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FUTURE SHOPFUTURE SHOP
COME SEE WHAT THE FUTURE HAS IN
STORE.