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TRANSCRIPT
Mondelēz International – The importance of Food Safety to our business
Peter Begg, Sr. Director, Global Quality Programs
Welcome
“Trust can take years to build, but only a moment to destroy. That’s why we all need to inspire trust everyday and to act like owners when difficult situations arise”
Irene Rosenfeld, CEO Mondelez International:
Food safety management occurs at multiple levels
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MDLZ International Board of Directors
Level
• Review food safety management
Responsibility
• Assess company risk profile and management programs
• Assess and proactively manage issues, issues prevention, and communication of lessons learned
• Implementation of company food safety policy and programs, ensure regulatory compliance
• Establish food safety policy, control programs, and compliance mechanisms
MDLZ Executive Team:
Special Situations Management Team
Food Safety & Quality Senior Management
BU’s/ Regions:
CONFIDENTIAL
We have an Integrated Quality Chain Management Approach that focuses on Systems across Key Factors
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Risk Categories
Design Procure Convert* Distribute Trade Consumer
• Design Safety Analysis
• Specifications
• HACCP
• Allergen Mgmt
• Supplier QA
• Plant & Equipment Design/Capability
• Package Integrity
• Contracts
• Selection/ Approval
• Material Monitoring
• Continuous Improvement
• Specifications
• HACCP
• Supplier QA
• Traceability
• Sanitation & Allergen Control
• Complaint Mgmt
• Process Capability/Lean Six Sigma
• Infrastructure Investment
• Traceability
• Warehouse Controls
• Complaints
• Warehouse Control
• Specification
• Labeling
• Consumer Feedback
• Process Capabilities
*Applies to internal & external plants
Microbiology Chemical Physical
Scope
Quality Risk Prevention Programs
Background
CONFIDENTIAL Quality / Food Safety Programs Assess, Manage, and Mitigate Risk
• Risk Assessment
– Supplier Approval & Management – determines suppliers risk profile and ability to meet Kraft standards before use and on an ongoing basis
– Design Safety Analysis (DSA) – new/changed product concepts are evaluated to design out potential physical hazards
– Hazard Analysis & Critical Control Points (HACCP) – focused on prevention, identifies conversion risks, controls, and monitoring compliance
– Third Party Validation - validation of key systems; Design, HACCP, Micro, Allergen, Supplier, Auditing
• Risk Management
– Auditing – risk based approach to assesses compliance to policy and execution of programs leading to corrective/ preventive actions
– Material Monitoring – incoming material testing program to verify the effectiveness of preventative programs
– Training – drives awareness of policies, programs, roles & responsibilities and enhances organizational competency
– Traceability – programs to manage and trace materials thru finished goods
– Spec Management – specification development and change management process for materials, processes, and finished goods
– Contingency Planning for single/ sole source and regionally isolated ingredients
• Risk Mitigation
– Special Situations Management – defined company wide process for proactive and effective management of issues minimizing potential impact to the business
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CONFIDENTIAL
We benchmark annually through Third parties to ensure program robustness for key controls • Design
– Product/package design (DSA) – Intertek; Premium Safety – Bureau Veritas
– Product design micro – process authority recognized by US FDA
– Equipment design benchmarked to 3-A and EHEDG
• HACCP
– Governments review HACCP plans
– Scientific basis for CCP’s generated by academic institutions or regulatory agencies
• Microbiological
– Zoning principles based on ICMFS; Internal laboratory certified by US CDC
– Specification limits – ICMSF, PMO, DMO, WHO …. Methods AOAC, FDA, ISO
• Allergen Management
– Scientific and medical literature; interaction with Reg. agencies US FDA, HC, EFSA, EuroPrevall
– Benchmark with peer companies and scientific organizations and FARRP
• Material Monitoring – Leatherhead assessment, peer company benchmarking, sample testing by Eurofins
• Auditing – ISO-based, GFSI/ FSSC 22000 audits and certification
• Food Security – US DHS, FDA, USDA, FBI, CBP, CDC, Interpol
• Special Situations Management Team – recognized industry leader. Benchmarked by Baxter & Fonterra,
• Traceability – GS1
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Risk Management
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Quality Management – QCMS
• Quality Policy
– Policies set our worldwide standards for food safety and quality
– Based on ISO standards, provides a foundation and common language to communicate design, product safety and quality requirements throughout the supply chain.
• Compliance with regulations, code of conduct and industry standards
• Scope includes MDLZ Int. sites, external manufacturers, and suppliers
– Training program builds understanding & competencies
– Consistency across entire company
– Audits verify adherence
Minimum
legal requirements
Quality Chain
Management System
Food Safety &
Quality Assurance
HACCP
GMP
Quality Audits
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GMP/GHP HACCP QCMS/ISO QM
Prerequisite
Programs Food Safety
(HACCP) Quality
Systems
Cultural & Managerial
Approaches
How it fits together
Summary
• Making food that is safe to eat is our #1 priority
• Safety of our products and Great Quality are 2 of our strategic outcomes that drive the company’s success
• Food Safety and Quality leadership starts at the highest levels in the company
• Mondelēz International looks for partners who share the same values and approach on Food Safety and Quality
• We look forward to working with each of you to drive food safety for our consumers
• Enjoy the rest of the day