Resume – Monica A. Allen Page 1 of 2

Monica Ann Allen 5764 Sugarberry Dr. SE

Kentwood, MI 49512 (616) 617.6106

Allema1.ma@gmail.com

Complex Management Skills

Excellent Interpersonal Relationships Strong Work Ethic Great Communication

PROFESSIONAL EXPERIENCE

March 2016 to Present Executive Assistant, SHMG Acute Care Health Spectrum Health

Administrative support for the Acute Care Health Executive Leadership Team, which consists of the Vice President, Department Chief, Division Chiefs and Director.

Work with, hear and view material/information, requiring confidentiality and integrity. Manage multiple calendars, assist with expense submissions. Gather and prepare data for analysis and generate reports; compose correspondence Coordinate complex meetings that include executives across systems internally and externally. Work towards being a step ahead – proactively closing the loop on projects and notifying of

delays/challenges Secure travel and lodging with corporate vendors for conference attendees

December 2014 to March 2016 Administrative Assistant, SHMG Surgical Specialties Spectrum Health

Primary administrative support for the Executive Leadership Team, which consists of the Surgical Specialties Department Chief, Division Chiefs and Director.

Work with, hear and view material/information, requiring confidentiality and integrity. Manage multiple calendars, assist with expense submissions. Gather and prepare data for analysis and generate reports; compose correspondence Coordinate complex meetings that include executives across systems.

June 2011 to December 2014 Administrative Assistant, Surgical Services Spectrum Health

Collaborate across multiple departments to provide operational support and coordinate leadership activities.

Preforms all administrative tasks related to the Value Analysis New Products Team. Participate in block management data reviews. Responsible for creating, developing and maintaining the Block Data Share Point site. Coordinate complex meetings with physicians from multiple specialties both internal and external practices. Organize the quarterly Medical Office Manager meeting for Surgical Services. Provide payroll support and maintain over 100 employee’s schedules within API. Edit correspondence and memoranda, from written and verbal direction. Gather and prepare data for analysis and generate reports. Partner with Process Improvement Leadership to promote Process Improvement initiatives.

April 2006 to June 2011 Administrative Secretary, Surgical Services Spectrum Health

Maintained equipment and supplies for the day-to-day department operations. Provided secretarial support within the department, resolving a range of administrative duties and

inquiries. Prepared and distributed agendas and minutes for meetings. Scheduled meetings, interviews, and the presentation assembly for events. Assisted with project logistics partnering with the Project Manager.

Resume – Monica A. Allen Page 2 of 2

October 2004 to April 2006 Surgery Scheduler, Surgical Services Spectrum Health

Scheduled booking request for in-block and out-of- block surgery time. Maintained block release requests and quarterly block release report. Served as a liaison between surgeon’s offices and service line managers to ensure adequate equipment, and

staffing are available for seamless delivery of care. Represented scheduling team on departmental work groups. Trained new employees on processes and computer applications.

July 2002 to October 2004 Claims Analyst Grand Valley Health Plan

Processed and adjudicating UB92 hospital claims and HCFA 1500 physician claims. Working knowledge of medical terminology and HCPCS/CPT and ICD-9 coding. Represented department in computer system conversion. Assisted in build of parameters for the claims payment application, participated in implementation and

training of staff on new system. Assisted with writing and implementing policies and procedures relevant to department. Collaborated with vendors and repricers to negotiate discounts. Responsible for the operation of coding edit system. Worked in partnership with health centers and specialist offices to resolve billing concerns.

January 2001 to July 2002 Customer Service Representative Grand Valley Health Plan

Resolved customer service complaints received via telephone or correspondence. Addressed inquiries from internal and external customers and provided interpretation of benefits. Served as a liaison between employer groups and members to resolve issues or concerns. Acted as an advocate on behalf of members who were filing a formal grievance at the executive board

level. Performed quarterly data accuracy audit for the department. Provided company-wide training on benefits and customer service.

November 1994 to January 2001 Specialty Care Coordinator Grand Valley Health Plan

Coordinated of specialty care appointments for patients. This included scheduling appointments and supplying contracted specialists with appropriate medical records and documentation.

Served as a liaison between primary care physician, patient and contracted specialist. Managed referral process in accordance with patient’s medical benefits.

PROFESSIONAL TRAINING AND AFFILIATIONS

Spectrum Health System Inclusion Council (SIC) Council member - October 2013 to December 2014 SIC Communications Coordinator – October 2013 to April 2014

Surgical Services Process Improvement

BW & MHC 2-P Event – March 2014 Sterile Processing VSA – January 2014 Sterile Processing BW Decontam RIE - December 2013 Sterile Processing BW Tray Assembly RIE – May 2013 Sterile Processing BL Tray Assembly RIE – January 2013 Sterile Processing BL Case Cart Prep RIE – December 2012