Monica A. Jones2294 Perch Trace Marietta, GA. 30008

(504) 905-8052Monicaann21@gmail.com

Professional Summary: Bachelor of Science Degree in Business Administration accomplished professional with 4 years of office and management experience. Reputation for effective team building, quality office administrative services, and strong organizational techniques. Detailed-oriented with excellent written/oral communication skills to successfully establish strong relationships in corporate settings and retail settings. Possess outstanding analytical capabilities and demonstrated talents to provide comprehensive support, while successfully merging consumer based to client professional based.

Background & Skills:Professional background has encompassed a wide range of Outstanding Services and Skills

Management and Leadership Administrative Sales and Marketing Customer Service Oral and Written Communication Team Building Client Relationship Building

Decision Making and Problem Solving

Interpersonal Organizational and Time

Management Inventory Management Visual Merchandising Product Brand Advocate

General Accounts Payable and Receivable

Payroll Processing Shipping and Receiving Help Desk Tech Support Call Center Receptionist Bookkeeping

Professional Experience:Administrative Assistant/Receptionist (Temp Contracted) Office Team Robert Half May 2015 – Present Marietta, GA

Responsible for increasing sales, promoting product awareness and educating clients and key customers on company products, along with supporting sales and marketing initiatives, programs and goals through inside sales efforts via telephone, fax, direct mail and internet within a defined geographical territory, as well as obtain and maintain a competent level of customer knowledge, selling skills, and business acumen. Create and execute an effective call plan and manage a regular call rotation. Utilize reporting tools provided to achieve territorial goals and objectives. Utilize company samples and promotional materials for maximum impact.

Administrative Assistant/Receptionist (Temp Contracted) Staff Source Staffing Agency Inc. May 2015 – Present Marietta, GA

Answered multiple phone lines and direct to the appropriate Executive or Executive Assistant. Maintained security by logging visitors to corporate office and issuing badge passing. Scheduled executive and staff meetings in various conference rooms. Successful created an effective filing systems for year in and year out files.

Administrative Assistant (Temp Contracted)Randstad Staffing Agency April 2015 – Present Atlanta, GA

Provided high quality services by meeting all Administrative/Receptionist needs and the expectation while representing Randstad Staffing.

Answered phone lines, message services, and direct to the right Executive or Executive Assistant. Coordinated incoming and business correspondence and distributions.

Product Advocate / Brand Specialist (Part-time)Mosaic & Acosta May 2014 – January 2015Marietta, GA

Responsible promoting products and services for various venues and campaigns

(Microsoft, Adobe, Wink, Belkin, Fluid Master, etc.). Provided excellent customer service and developed a professional working relationship with store management,

associates, while effectively representing and their clients. Demonstrated LG brand products to all potential buyers.

Administrative Assistant/Customer Relation Support

D&D Business Consultant Firm May 2012 – May 2014McDonough, GA

Performed all Administrative and Front Office duties (answering phones, logging guests, mail sorting, shipping and

receiving, schedule conferences and team trainings, meeting preparation, parking validations, etc.) Experienced managing and coordinating multiple projects and multiple contract types in providing a broad range of

financial services at the business segment level to support business financial operations and performance monitoring. Prepared documents for Grant Writing Department and Business Affairs department. Prepared detailed variance analysis reports pertaining to discrepancies.

Event Product Brand Specialist       Market Source Inc. (Hewlett-Packard/HP & T-Mobile) July 2010 – June 2015 Acworth GA, Kennesaw GA, Marietta North Territory

Established Brand advocacy through strategic training and salesmanship. Served as a consultant to client to help them improve profitability through increased sales volume and product of HP

(Hewlett-Packard) & T-Mobile Wireless services. Provided exemplary customer service to all customers, while providing product knowledge to them. Educated and train locations on our client’s products, programs and promotions.

Assistant Store Manager       Wilson’s Leather (Hartsfield Airport) October 2005 – June 2007 / June 2013 – July 2014 Atlanta, GA & Woodstock, GA

Performed all managerial tasks Performed all administrative back office duties (including staff’s scheduling and processing payroll) Responsible for training and managing sales associate Recruit, develop, coach, motivate and manage a high-performing team Set the tone of the store’s atmosphere to drive business and to increase sales revenue overall Motivated and coached all employees to achieve and exceed their daily and weekly goals Inventory control and Inventory audits to maintain levels of shrink according to the company’s standards Audited opening and closing end of day reports

Assistant Store Manager Surge Communications/T-Mobile June 2011 – June 2013Union City, GA

Performed all managerial duties (Coached, Interviewed, Recruited, Managed and Trained 5-10 employees) Performed all administrative back office duties (including staff’s scheduling and processing payroll) Ensure that the store’s presentation is organized and ready for business Offered consultative sales and service on the sales floor during retail hours Assisted Help Desk with troubleshooting mobile devices for new and existing Achieved sales goal individually and overall team. Money Management (Including cashier, bank audits, verified and prepared bank deposits for closing shift)

Education:University of Phoenix Dunwoody, GA Bachelors of Science in Business Administration August 2009Summit College, New Orleans LA, Business May 1991Carver Sr. High School, New Orleans, LA Student May 1991

Qualifications: Motivated professional with administrative, extensive sales, marketing and customer service experience with a solid background of accomplishments including customer development and increased sales. Also experienced in utilizing Microsoft tools and programs (Windows 7, Word, Excel, Power Point, Access, Outlook, Internet Explorer, P2K, RQ4, Visions, POS, SAP, DTS, WIN, Partnerlogix, Natural Insights, Flex, Watson, Time and Labor, Paychex System) Accomplishments & Awards:

  Hospitality “The Spirit to Serve” Renaissance Arts Hotel Award Customer Appreciation “ Beyond the Call of Duty” AT&T Mobility 1 year “Over Achiever’s Club” Cingular Wireless Award Top Ten Unity Sales Award “Outstanding Conformance Performer” Allconnect Recognition “#1 Sales Team in the Atlanta Market” Clearwire

       References upon Request