Application Workflow Monitoring

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SALES GO DOWNMy website shows 100% uptime but Sales GO DOWN.

I need to understand reason my customers leave.

Using Monitis.com Transaction Monitoring (TM)service we’ll demonstrate end-to-end CUSTOMER EXPERIENCE measurement

Simple Availability Monitoring does not provide Full Customer Experience Measurement

• Workflow Execution Timeis essential for user experience

• Critical Paths must be monitored

• It is difficult and time consuming to check all important workflows

Web Applications Workflow Performance Affects Customer Experience

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I hate waiting in the queue!!!

User Experience should be Monitored for Business Critical Workflows

Record the workflow as a Script. Validate and Save on server

Check workflow Execution

Detailed reports Notifications when execution fails

Web-based Recording to Monitor Workflow Performance

• Simulate typical user behavior

• Record the steps of the workflow

• Set response time thresholds

• Play and validate

• Save on server

• Monitoring starts immediately

Measure Each Step Execution within the workflow

• Assess Response Time of each step

• Check the Steps up to error detection, drilling down to the cause

• Playback to see the Error

Evaluate Customer Experience at Real Time

• Monitor 24x7

• Stay aware of your application performance

• Fix problemsbefore they result in customer complaint

Uptime percentage

Failed workflow

Average, Min and Max load time

failed step in the workflow details of the step execution

Execution Time

Web Access and Timely Alerts

Email RSS Feeds SMS

IM

Exceptional Customer Satisfaction INCREASES SALES

Setup is EASY: installation takes 5 min

Recording script requires basic skills

MONITORING starts immediately

No need for software maintenance

SALES

Now I know what my customers go through and can provide high CUSTOMER SATISFACTION!!!

http://monitis.com