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Monitoring a QRIS: Opportunities for Cost Controls and Efficiencies
2014 QRIS National Meeting
July 24, 2014
QRIS Monitoring System Overview
Factors that Influence Monitoring
Opportunities for Cost Controls and Efficiencies
National Center on Child Care Quality Improvement 2
Factors that Influence Monitoring
Standards
Rating and Monitoring
Visits
Staffing Patterns and
Characteristics
National Center on Child Care Quality Improvement 3
Standards
Opportunities for Cost Controls and Efficiencies
Clear and concise standards
Clear and concise companion tools
Training and support
Equivalencies for standards
Even progression between levels
National Center on Child Care Quality Improvement 4
Rating and Monitoring Visits
Opportunities for Cost Controls and Efficiencies
Percentage of classroom observations
Frequency of assessments
Automation and sharing of data
Self-report with verification
Provider readiness
National Center on Child Care Quality Improvement 5
Staffing Patterns and Characteristics
Opportunities for Cost Controls and Efficiencies
Coordination with other programs
Building upon existing systems
Clearly defined roles and responsibilities
Establishment and maintenance of staff expertise
National Center on Child Care Quality Improvement 6
State Examples
Efficiencies and Cost Controls in three States’ QRIS monitoring systems
National Center on Child Care Quality Improvement 7
Washington Oklahoma Arizona
Resources
• National Center on Child Care Quality Improvement (NCCCQI). (2014). QRIS Resource Guide. Washington, DC: Author. https://occqrisguide.icfwebservices.com/index.cfm?do=resourceguide
• Tout, K., Chien, N., Rothenberg, L. & Li, W. (2014). Implications of QRIS Design for the Distribution of Program Ratings and Linkages between Ratings and Observed Quality. OPRE Research Brief #2014-33. Washington, DC: Office of Planning, Research and Evaluation, Administration for Children and Families, U.S. Department of Health and Human Services.
http://www.acf.hhs.gov/programs/opre/resource/implications-of-qris-design-for-the-distribution-of-program-ratings-and-linkages-between-ratings-and-observed-quality
National Center on Child Care Quality Improvement 8
Thank You
National Center on Child Care Quality Improvement NCCCQI does not endorse any non-Federal organization, publication, or resource.
Phone: 877-296-2250 Email: [email protected]
Arizona’s quality improvement and rating system (QIRS)
• Began in 2009
• Voluntary system
• Programs must be regulated to participate
• Five level rating scale
• Components of Quality First o Coaching
o Assessment- ERS, CLASS and Points Scale
o Incentives- enhancement grant and scholarships
o Specialized TA- Mental Health, Inclusion and Child Health
o Professional Development- T.E.A.C.H scholarships
WHAT IS QUALITY FIRST?
928 providers
• 731 Centers
• 197 Family Child
Care
• Statewide
• Variety of
program types
CURRENT PARTICIPATION
USING THE CLASS ASSESSMENT FOR MONITORING • Assessment Process
o Centers and Homes
o Accredited and Head Start
• Frequency of Assessments
o Years of Participation
o Star Levels
o Rating Only
• Collecting CLASS Assessment Data
o Assessor reliability
o Coach Training
o Assessment reports provided to TA and Participant
• Using CLASS Assessment Data
o Development of goals
o Working on policy change for programs who have met a 3-5 Star Level and have had a CLASS assessment
o Incorporation of the Toddler CLASS
QUALITY FIRST DATA SYSTEM • Internally built reporting system
• Users Friendly System for Efficiency o Participants
Can update their own information
o Coaches, Assessors, and Specialized TA
Activity log
Reports available
Communication
Support for participants on the input of information
o Grantees
Monitoring
Communication
Data input
Quality Assurance
o First Things First staff
Assigning positions and roles to control what each user sees
Creating internal reports
Automatic notifications
Revisions to the fields in the system are internal and based on feedback and what is needed
DATA SYSTEM COLLECTION
DATA DRIVEN DECISIONS AND LINKAGE
• Ongoing Improvements to Fields in the Extranet
o Less narrative
o What data do we need?
o Validation Study
o Making data driven decisions- Scaling up Quality First
o Improving implementation- Assessment process and coaching implementation
o More user friendly
• Linkage to Other Systems
o ADE child identifiers for school readiness indicators
o Professional Development registry to confirm degrees, credits, professional development and experience
o Professional Development Registry linkage to other state systems to ensure consistent data and information- DHS, DES, ADE
Monitoring QRIS
In Oklahoma
QRIS National Meeting
Organization of Child Care Services
Director of CCS
QRIS Program Manager
2-Stars Outreach Specialist
(Caseloads 2,000:1)
12-Consultation and Technical
Support Specialist (Caseloads 180:1)
Statewide Licensing
Coordinator
104 Licensing Specialist
(Caseloads 50:1)
Roles and Responsibilities for QRIS
Stars Outreach Specialists—Manage the application process for programs to apply for higher levels
Child Care Licensing Specialists—Manage the on-going monitoring of all programs for Licensing and QRIS, as well as providing the first level of technical assistance.
Consultation and Technical Support Specialist—Providing focused and intentional technical support services to programs that are 1+ and higher.
Reaching for the Stars Block System, started in February 1998.
100% of facilities rated (1 Star), with additional levels of
1+, 2, and 3 star.
Child Care Centers, Head Starts, Military, Tribal, School
age and Family Child Care Homes
Program applies using a paper application process,
reviewed by Stars Outreach Specialist
Monitored in the field from tablet by Licensing at least
annually for all criteria for specified level. The criteria is
either met or not met.
Star Level/Key Term
Criteria Indicator
Evidence/Acceptable
documentation
1+ Star
OAC 340:110-1-8.3(b) and
(c)(2)
MEET ALL 1 STAR AND
ADDITIONAL CRITERIA
INDICATED BY 1+ STAR
As verified above for all 1
Star criteria and meeting
all items listed with 1+
1+ Star
Administrative
OAC 340:110-1-8.5 (a)
Staff counted in staff child
ratio are members of the
Oklahoma Professional
Development Registry and
have a current professional
development ladder
certificate. New staff must
be on the registry within 12
months of employment.
OCCS staff verify
Professional Development
Registry at:
https://okregistry.org
1+ Star
Learning Environment
OAC 340:110-1-8.8 (a)
Weekly lesson plans for all
age groups of children
Lesson planning resources
are the
Oklahoma Early Learning
Guidelines
Infant/Toddler/2
Preschool
Current, written and readily
available lesson/activity plan
located in every classroom
for all groups of children
posted in every classroom
Copy provided
Observe on-site by OCCS
Levels do not expire as long as program continues to meet all the criteria for the given level.
Reduction procedure for programs that fail to meet all the criteria for their given level, this also includes an appeal process.
A Environment Rating Scale (ERS) or Program Administration Scale (PAS) is conducted every 3 years. Scores are not used to determine participation, instead the scale is a tool for continuous quality improvement. The ERS is completed by an assessor from a contracted agency and the results are hand delivered and reviewed with the program by the Consultation and Technical Support Specialist.
Reaching for the Stars
2013 STARS PARTICIPATION
Selection of QUALITY
staff along with
high quality professional development
is key to success
Applications—give basic info
Let past behavior predict future behavior
Core competencies
Core training, including field visits with veterans and practicum component
On-going professional development including policy training, follow up from quality assurance reviews and annual statewide Licensing conference
Ensuring Ongoing Quality Matters in Oklahoma Using methods such as Quality Assurance Reviews, Bi-annual
provider satisfaction surveys and community meetings we are able to evaluate the effectiveness of policies and procedures for monitoring child care programs
Monthly meetings with partners and quarterly meetings with licensing supervisors are some of the strategies we use to include staff from different regions in all areas of quality assurance to assists with consistency of the program
Meaningful and purposeful evaluation leads to continuous quality improvement
Monitoring a QRIS – Washington State
QRIS National Meeting
Early Achievers At-A-Glance Implemented July 2012
Hybrid, Five Level System
Licensed FCC, CCC, Certified Tribal, Certified Military, Head
Start, State Pre-k
Implementation Partners
Resource and Supports
Incentives
Coaching and Technical Assistance
July 2014 QRIS National Meeting
Data Collection Process
Technical Assistance Specialist
Community Liaison
Data Collector
Coach
QRIS National Meeting July 2014
Child Care Aware of Washington
Navigating Early Achievers level 2
Tailoring supports to the individual needs of
each early learning program
Head Start and State Preschool programs
follow an alternative, streamlined pathway
Find out more here: www.childcarenet.org
Data Collection Process
Technical Assistance Specialist
Community Liaison
Data Collector
Coach
QRIS National Meeting July 2014
University of Washington
What is a community Liaison?
Why is this unique position important?
How do community Liaisons help to streamline the data
collection process?
Learn more here: www.cqel.org
Data Collection Process
Technical Assistance Specialist
Community Liaison
Data Collector
Coach
QRIS National Meeting July 2014
University of Washington
Scheduling
On-site data collection
Reliability
Post visit Surveys
Learn more here: www.cqel.org
Data Collection Process
Technical Assistance Specialist
Community Liaison
Data Collector
Coach
QRIS National Meeting July 2014
Child Care Aware of Washington
Review of rating data
Planning and implementing change
Communication to ensure alignment between the
assessment team and the coaching team
Find out more here: www.childcarenet.org
Building the ‘System’ to Support the ‘System’
Targeted Intervention – Defining Roles and Expectations
Infant Toddler Consultants
Pre-k Coaches
Other (school age, health, licensing)
Data Systems– Alignment and Integration
Licensing and Registry
Pre-K Data System
QRIS Data
Comprehensive Support – Expanding Services
Pre-K Expansion
Training Resource Centers
July 2014 QRIS National Meeting
QRIS National Meeting
July 2014
Questions?