1 27/03/18

An independent opinion

is the UK’s leading independent consumer organisation. This is what they say about the major Home Phone & Broadband suppliers:

Utility Warehouse H H H H H H H H H H H H H H H H H H H H H H H H 71% Plusnet H H H H H H H H H H H H H H H H H H H H H H H H 69%

Virgin Media H H H H H H H H H H H H H H H H H H H H H 56%

Sky H H H H H H H H H H H H H H H H H H H 52%

BT H H H H H H H H H H H H H H H H 49%

Talktalk H H H H H H H H H H H H H H H H 46%

Speed

Reliability

Technical support

Customer service

Ease of contacting

Value for money

Customer score

2 06/06/18

Home Phone and Broadband (monthly charge) comparison

Prices and comparisons are based on the latest published competitor information for new customers as at the date shown below for closest equivalent service.

Home Phone £18.99 £18.99 N/A £19 £16.50

Home Phone & Broadband £37.99 £30 £27 £40 £26.49

What’s included

Cheapest calls

10% discount available

Recommended by Which?

No minimum contract on standard broadband

3 25/01/18

A mobile supplier you can trust

Switch price plan at any time – for free ✓ ✗ ✗ ✗

No in-contract price rises ✓ ✗ ✗ ✗

Lower bill at end of handset contract – automatically ✓ ✗ ✗ ✗

Never overspend – with Budget Control ✓ ✗ ✗ ✗

Free Mobile Handset Protection with Gold Talk /Double Gold ✓ ✗ ✗ ✗

Here's how Utility Warehouse compares with other providers:

4 18/03/18

Mobile Comparison

Handsets available from just £1 per month.

Prices and comparisons are based on the latest published competitor information for new customers as at the date shown below for closest equivalent service.

SIM-onlyCost permonth (inc. Data)

- minutes 450 150£10 - texts Unlimited N/A N/A 150

- data 1GB 200MB- minutes 900 250 1500

£12.50 - texts Unlimited Unlimited N/A 1500

- data 2.5GB 250MB 300MB

- minutes 1800 500 Unlimited 150£15 - texts Unlimited Unlimited Unlimited 150

- data 5GB 500MB 250MB 2GB

- minutes 3000 1000 Unlimited 1000£20 - texts Unlimited Unlimited Unlimited Unlimited

- data 10GB 1GB 4GB 1GB

- minutes Unlimited Unlimited Unlimited Unlimited£25 - texts Unlimited Unlimited Unlimited Unlimited

- data 20GB 2GB 10GB 4GB

5 06/06/18

An independent opinion

Utility Warehouse mobile service is recommended by too.

Customer Satisfaction Scores

Utility Warehouse 84%

O2 61%

EE 56%

Vodafone 49%

“ Utility Warehouse takes the top spot”

“ Nearly all customers were satisfied”

“ 84% of customers rated it as ‘good’ or ‘excellent’ value for money”

Here is what said:

6 25/01/18

UK’s Top Rated Energy Supplier

✓ We guarantee to always let you know about our cheapest available tariff, and allow you to change if you want.

✓ If you are not totally happy with the service and value we provide, you can switch to another supplier at any time.

✓ When you switch your gas and electricity to us, we guarantee you will save money compared to the average of the cheapest variable tariffs available from the ‘Big 6’ suppliers.

Here is what had to say about the Utility Warehouse compared with the ‘Big 6’:

1 Utility Warehouse H H H H H H H H H H H H H H H H H H H 79%

22= EDF Energy H H H H H H H H H H H H H H 55%

22= E.ON H H H H H H H H H H H H 55%

24= SSE H H H H H H H H H H H H H 54%

26= British Gas H H H H H H H H H H H 52%

26= Scottish Power H H H H H H H H H H H H 52%

31 NPower H H H H H H H H H H H 45%

Bills (accuracy & clarity)

Customer service (phone)

Customer service (online)

Value for money

Customer Score

7 20/03/17

Replacing the nation’s light bulbs for free

Members taking a Gold Energy or Double Gold bundle can benefit from having all their existing light bulbs replaced free of charge with the very latest state-of-the-art energy efficient LED light bulbs.

FREE LED light bulbsWe’ll replace all the light bulbs in your home with the latest energy efficient LED bulbs, typically worth £300 - £500 including fitting. The bulbs are bright, light up instantly, and are fully dimmable.

FREE expert installationOur professional team of bulb fitters will install your new LED light bulbs, completely free of charge.

FREE lifetime guaranteeFor as long as you keep your services with us, you’ll never need to buy a light bulb again. If a bulb ever needs replacing, we’ll send you a new one in the post – free of charge.

Lower electricity billsLED bulbs use up to 15 times less electricity than traditional ones. This means a typical household will use around 15% less electricity – FOREVER!

Terms and conditions apply. See Utility Warehouse website for details.

8

1% CashBack everywhere, up to £120 CashBack per year

18/03/18

Earn CashBack

3% CashBack Includes supermarket spend and fuel. Fuel discount requires minimum £50 supermarket spend in previous 14 days.

6% CashBack

With the UK’s most generous CashBack card in-store and online:

7% CashBack

5% CashBack

Plus, earn 3-7% unlimited CashBack at over 50 top partners, including:

9 26/09/17

Online Shopping CashBack

Earn up to 10% CashBack!

Over 2,000 retailers to choose from!

10 01/06/14

findmethecheapest

You won’t find it cheaper anywhere else!

Our exclusive online search tool to find you the CHEAPEST prices

11 20/03/17

Double Gold benefits

Terms and conditions apply. See Utility Warehouse website for details.

Members taking a Double Gold bundle can also benefit from:

10% off Home Phone and Broadband ✓ 10% discount off the combined total cost of your line rental and broadband✓ Save between £31.80 and £46.78 depending on your line rental and choice of broadband✓ Available to homeowners (and tenants who have been with us for at least two years)

Free Gourmet Society card A free Gourmet Society card (on request) when you take a CashBack card, once you have activated your CashBack card.

You could save hundreds of pounds a year on the cost of eating out, plus discounts on cinema trips and days out.

✓ Annual membership worth up to £69.95✓ Up to 50% off meals at over 7,000 restaurants✓ Up to 40% off cinema tickets✓ Huge discounts on family days out

£200 to help you switch✓ If you are charged an early termination fee by your current Home Phone, Broadband,

Mobile or Energy supplier✓ Available to homeowners and tenants (tenants must be over 30 years old and have a

UW smart meter installed before claiming)

The benefits above are also available to members taking our Gold Talk bundle.

26/04/16

Refer a Friend and earn shopping vouchers

12

✓ Extra Vouchers at Christmas Utility Warehouse will also send you a £10

shopping voucher EVERY Christmas, for everyone you introduce that is still a member.

✓ Each Gold Customer For each new Gold customer you introduce

(who your Distributor can help sign up), you’ll receive a £20 shopping voucher.

Choose vouchers from:

= +5 friends signed up £100 £50 every Christmas

13 01/06/14

The Nation’s most trusted utility supplier

The Utility Warehouse recently commissioned an independent study, asking tens of thousands of people if they trusted their utility supplier. Here’s what they said...

Mobile EnergyHome Phone & Broadband

14 01/06/14

What our members say...

“Utility Warehouse customer service is the best we have received from a utility company - ever.”Mr Thomson and Miss Cathcart, Renfrewshire

“We have beenusing our magicalCashBack card for allour day to day shopping,and have saved moneyevery month.”Mr and Mrs Kazim, Basingstoke

“Utility Warehousetook the stress out ofmoving providers andsaves us money atthe same time.”Mr and Mrs Cowan, Hampshire

“ I love having just one monthly bill, with all my five services.”Mrs Croft, Norfolk