more than a training manual: using wikis to get everyone on the same page
DESCRIPTION
NACADA Conference - Salt Lake City, 2013 Brian Koslowski & Katie McFaddin, Brandeis University PJ Dickson, Bentley UniversityTRANSCRIPT
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More Than a Training Manual:Using Wikis to Get Everyone on the Same Page
Brian KoslowskiKatie McFaddin
Brandeis University
PJ DicksonBentley University
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Today we will cover…
- the advantages and disadvantages of utilizing a wiki for paperless training
- what resources/skills are required to get started
- how to launch, build, and control access to a wiki
- how this project has evolved over several years
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• Fast and significant turnover• Weak program and materials for training new advisors• Little formal recording of institutional memory• Information sharing cumbersome, time consuming
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“Will I Get a Training Manual?”
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What Happens After Training?• Even as established Advisors we found ongoing challenges:
• Complex Internal policies/procedures• Depth of Information
• Things outside the norm• Responsibilities unique to one team member
• Efficiency and Quality Control• Email templates
• Easy Access to Information
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- Not eco-friendly- Not easy to link to
resources- Typically one
person’s project -Hard to find info- Immediately dated
- Available online- Free- Can control
access- Content is
searchable - Designed for
group input- Dynamic
Paper WikiX
Why Did We Choose a Wiki?
- Hard to search- Up to date info
exists alongside archived info
- Difficult to access off campus
- Not contextualized or indexical
ServerX
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Starting our wiki required…- $0- Minimal computer skills- 1 hour delegation meeting- 5-10 hours of individual work
building and populating the pages
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Additional page ideas…Staff vacation calendar
Kudos on staff accomplishments
Advisor home contact information
Meeting minutes
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Favorable conditions
Collaborative cultureLack of training materials and/or institutional memoryNuanced messaging/policiesInfrequent but involved processesIndependent responsibilitiesNeed to improve quality without sacrificing quantityThreat of turnover
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CollaborativeCentralizedEnvironmentally friendlyEasy to updateHolisticIndependent of a serverCommunal constructivism(Virtual) Community of practiceTrust
Benefits
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ChallengesSome people prefer paperLimited formatting Requires universal involvementRequires frequent updatingInternet-dependentSecurity--we don’t post student data
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We’ve learned that…Pages are born and pages dieSome things are not worth constant updatingSome people are more drawn to the wiki than othersEmail templates are universally loved
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Questions?
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