Morgan Lawrence19928 Bothell-Everett Hwy ● Bothell, WA, 98012 ● (330) 423-9858 ●

MorganR_Lawrence@ymail.com

Objective

Pursuing a position that allows me to adequately utilize my knowledge of community healthcare and public communication skills.

Professional Experience

Mercy Medical Center, Canton, Ohio May 2014-December 2015

Scheduler/Registrar

Preapproved patient insurance for various procedures through PASSPORT software Scheduled patient appointments and testing based on physician orders Registered patients for procedures and collected out-of-pocket expenses using Skipjack

processing software Collaborated with all clinical, administrative, and patient care departments within Mercy

Medical Center (e.g. to help patients seek financial guidance or to coordinate times and staff availability for surgical and invasive procedures)

Updated patient and physician records in MEDITECH database Ensured procedure orders were received in a timely manner Reviewed procedure orders on the TRACE FAXCERT program to verify order information

matched the intended tests/appointments

V.I.P. Petcare, Cleveland, Ohio January, 2013- April, 2014 Veterinary Clinical Supervisor

Communicated one-on-one with clients, discussing zoonotic diseases, preventative medications, and the wellness of pets

Supervised other employees to ensure clinics ran proficiently Maintained responsibility of supply/pharmaceutical inventory of each clinic Informed clients of basic well-being procedures, such as preventative vaccines, to reduce the

spread of zoonotic disease Processed and updated client files through company iPad database

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86th FSS Child and Youth Services, Vogelweh, Germany June, 2012-January, 2013 Child and Youth Program Assistant

Provided care for children aged 5-13 years Planned lessons according to program curriculum Implemented educational activities with children Coordinated long-term educational projects Assisted in renovating building and renovating youth program for company OSHA

accreditation

Volunteer Leadership Experience

Long Term Care Ombudsman, Cleveland, Ohio May 2014-June 2015 Ombudsman Associate

Advocated for consumers in long-term care facilities (e.g. nursing homes, residential care) Initiated complaint reports for consumers in cases of grievance Informed consumers of individual rights and community care resources Worked closely with facility administrators to improve care quality and resolve provider/care

issues

Ohio Responds, Stark County, OhioApril 2014-January 2016Citizen Corps

• Worked with other community members to coordinate events• Participated in disaster relief trainings• Responded to community drills for disaster preparedness

Robinson Memorial Hospital, Ravenna, Ohio June, 2013-June 2014 Patient Information Receptionist/ Dispatch and Patient Admission

Answered patient questions regarding clinic locations, patient status, and other general hospital information

Processed outpatient surgical forms Updated and checks status of hospital inpatients Communicated with hospital staff and business partners on a regular basis Discharged and admits patients accordingly

Education

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Benedictine University, Lisle, IllinoisOctober, 2014- PresentMasters of Public HealthCertificate: Health Education and Promotion

Kent State University, Kent, Ohio August, 2014 Bachelor of Arts

Major: Communication Studies Concentration: Health Communication Cumulative GPA: 3.70 Major GPA: 3.99

University of Maryland, University Europe, Ramstein, Germany August, 2012 Associate of Arts

Significant Skills

Proficient in: Mac OSX Microsoft Office Suite MEDITECH PASSPORT Skipjack TRACE FAXCERT

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