mostafa mamdouh sultan updated - copy

Dear Sir;

Subject: Application for a position of human resources

I wish to obtain a position of Human Resource with your organization and to gain and

add values in another market to expand my horizons and use the knowledge gained in

my academic and professional life for the better sake of the organization and myself.

During studying I acquired the knowledge needed to become an efficient HR

practitioner, my HR studying and wide reading taught me how to think strategically and

attend to details when working with tight deadlines and how to get a wealthy human

capital through strong workforce management under the HRM to get competitive

advantages through our human capital to our company according to the labor market

understanding.

In addition, my wife is a Czech national which could give me an advantage of working in

the EU zone and have easier steps regarding my work permit in any EU country as i am

considering moving to the Czech in specific and Europe in general after receiving my

MBA with concentration of HRM by mid April 2015.

First of all, i believe if there is a will, there is a way. The Will, would be manifested

through leadership techniques which can be broken down to expert power, legitimate

power and referent power which are part of my tool to influence and lead others around

me in the work environment of the organization. as for the Way, it would be your

organization as a learning organization that i can influence and be influenced in the

same time to gain and add value to work and organizational objectives that I belong to.

another point with great importance is the work diversity which is a crucial point for

innovative and critical thinking to enable me to apply and use situational leadership that

includes a bunch of dependable competencies such as initiative, practice what you

preach, proactive cooperation, influencing others which all lead o result focus endings.

Mostafa Mohamed Mamdouh Sultan Home Address 1 : 21, Ibn Batota St., madkour, Pyramids, Giza, Egypt.

Home Address 2: zalesi 512, vaclavovice, ostrava-mesto, Czech Republic

Phone #: +2-01150083030

Cell phone #: +2-01150083030

Email: [email protected]

Nationality: Egyptian

D.O.B: 7 March 1979

Military service: Exempted

PERSONAL PROFILE

Capable of achieving objectives as demonstrated by successful completion of my

degree. Excellent presentation and communication skills and an ability to lead and

function well in groups. Extremely ambitious, goal oriented, self-motivated, adaptable,

and a fast learner.

EDUCATION

2012-2015 MBA with HRM Concentration in the Paris ESLSCA business school

campus based in Cairo with 3.3 GPA

2000-04 University for Modern Sciences & Arts (MSA) Cairo, Egypt

2000-05 Middlesex University London, UK

BA of Arts (Mass Communication), Major in Advertising and Public

Relations.

- 1984-96 Misr Language School Giza, Egypt

- 1982-84 Al-Alson language School Giza, Egypt

Work Experience

(March 2015 – Present)

Promoted to a HR Administration Lead which is equivalent to HR Shared Services Manager in Nestle Business Services managing 3 teams of 17+ associates and 3

Supervisors (Employee Services Egypt team, Employee Services Middle East team and

HRIS Egypt and Middle East team). My Responsibilities are as follows:

- Lead, motivate and deliver high performance across the team.

- Identify and implement improved processes and ways of working to improve the

efficiency and quality of services delivered to the business.

- Build and lead an operation team by implementing a shared services

environment for HR Operational processes and projects.

- Implementing the change management processes with stakeholders and team

members through involving all layers of the organization (from top to down),

making formal case through confronting audience with reality and articulate a

convincing need for change, demonstrated faith that the company has a viable

future and the leadership to get there, create ownership for the internal

employees and external stakeholders and use coaching techniques.

- Participating with the management team in putting the Operational Master Plan

(OMP) for 3 years but focusing on the upcoming year and determining the

objectives and milestones, which are broken down into activities distributed

throughout the year with deadlines and activities as per the strategic objectives

assigned.

- Engage in spreading the LEAN approaches through problem solving techniques

such as white belt, GSTDs, PRETO and IPAs (Identify, Prioritize and Assign)

- Responds to and complies with any internal/external investigations, audits,

assessments and participates in and adheres to corrective actions.

- Conducts data integrity reviews to ensure that production and quality

expectations are being met, providing timely feedback and coaching to ensure

performance metrics are being met or exceeded, technical accuracy, and

conformity to company policies; conducts ongoing observations of program

performance and identifies training needs.

- Mentors staff to maximize performance and potential.

- Ensures quality candidate selection by conducting and implementing thorough

interviewing processes and training.

- Provides support in the areas of interviewing and training employees; plans,

assigns, and directs/delegates work; appraises performance; rewards and

appropriately disciplines employees; addresses complaints and resolves

employee issues and conflicts.

- Designs, develops, and generates reports, analyzing the data to ensure accuracy

and that the content meets departmental needs and requirements; compiles work

volume statistics and monitors other relevant and business-impacting metrics.

- As subject matter expert, train and mentor team advisors on shared services

transactions, practices and procedures

- Design and implement process improvements and identify trends for better

efficiencies of global HR transactions

- Collaborate with key stakeholders, internal customers, HR colleagues and

advisor team in creating and implementing best practices

- Build and foster relationships with all levels of management and employees in

the organization

- Participates in planning, integration and testing of various platforms, products

and technologies.

- Contributes to the creation of education strategies through proactive

communication and engagement with all levels of the organization to ensure

increased understanding of systems tools, processes and availability of

resources.

- Helps to define requirements for systems that will facilitate increased efficiencies,

automation and/or self-service for various HR processes.

- Closely monitors metrics surrounding transaction volumes, quality and

turnaround times and implement measures to improve when necessary.

- Partners with the business to perform various data analysis required in making

operational, strategic and other business decisions

(October 2013 – March 2015)

Was granted a new work scope and assigned to supervise the Employee Services (ES)

team as HRIS & Employee Services Supervisor for Nestle Egypt consisting of 8 full

time employees (FTEs) and in the same time I am still responsible of the HRIS team

with all its tasks and responsibilities. My responsibilities are as follows:

- Effectively coach senior leadership in matters relating to HR processes,

employment practices.

- Using change management approaches which includes; evaluating the needs of

the change, communication planning, executing communication, coaching for

change management, resistance management and acknowledge success.

- Provide individualized executive coaching, as required, to help drive high

performance team result, develop leadership and help to create a high

performing organization.

- Oversee and ensure smooth delivery of all HR operational processes.

- Actively involved in manpower issues (hire, fire, discipline, transfer and

promotion, loans etc…) impacting the SSC.

- Oversee the accurate maintenance of employee records including on-boarding

data, employment adjustments and exit data for multi-location entities.

- Ensures prompt, courteous and accurate customer support as to pertain to

employment verification and related inquires for multi-location entities; includes

strictly adhering to policies of the SSC in regard to what information is

communicated.

- Maintains confidentiality as it pertains to all Human Resource and Payroll

information.

- Ensure HR ES team works in parallel with the payroll to align the payroll

reconciliation reports and ensure payroll run smoothly without errors.

- Ensures prompt, courteous and accurate customer support of human resource

transactions.

- Actively participates in continuous improvement process for the SSC.

- One of the key players in establishing the Nestle Business Services (NBS Cairo)

Operational Master Plan for the coming 3 years with continuous updates on

quarterly basis.

- Ensure the alignment of the SSC strategic and tactical objectives with the market

yearly operation master plan to increase effectiveness and efficiency in HR

processes.

- Establishes performance expectations, service level agreements, metrics and

feedback mechanisms for HR Service Center resources

- Leads the HR team in focus on HR service excellence and creating a positive,

efficient customer experience.

- Identify process improvement opportunities and make recommendations for

process/system improvements to increase the quality and efficiency of current

business practices.

- Work with all levels of management and senior leadership across functions to

influence decisions.

- Work independently or with little guidance from Manager on moderate to high risk

assignments independently.

- Manage cross-functional projects/initiatives and provide subject matter expertise.

- Solve moderate to complex problems with minimal direction and provide new

perspectives on existing solutions.

(March 2012 – October 2013)

Returned to Nestle Business Services Cairo after completing the assignment and

strategic plans in Nestle Business Services Europe. Again, I am appointed as HRIS Supervisor, leading a team of 3 HR specialists and responsible of:

- Ensure compliance with internal control procedures and Nestle Business

Services requirements.

- Created the OM and HRIS team from scratch consisting of 3 team members

including the standard routines, responsibilities, alignment of policies and

procedures, knowledge transfers from abroad teams virtually and giving them to

team members.

- Full implementation cycle of the SAP HCM for Iran including business blue print,

realization plan and go live & support of the OM, PA and PY sub-modules

configurations including Organization structure, HR Enterprise /Personnel

Structure, Basic Settings, Personal Data, Family and other info types etc…

- Troubleshoot user problems and implement solutions.- Acquire new systems knowledge through research, reading and formal training.

- Collaborate with Business and IT partners to identify, design and implement

solutions

- Coordinate end-user training documentation and train end users as required.

Perform project management and detailed analysis of business practices,

processes, and scenarios. Redesign procedures to suggested best business

practices in concert with sap functionality

- Serve as a subject matter expert for global HR processes

- Oversee solutions of global and local requirements and ensure that global design

is adhered to appropriately as Nestlé's guidelines and policies

- Liaise with Global and local deployment teams on required transition activities

including requirements-gathering, and system configuration changes or

implementation.

- General issue resolution and change control assessment for process impact

- Support and adhere to both regional and global procedures (change control,

methodologies, and configuration changes).

- Actively engage in problem/conflict resolution, coaching and counseling and

training and development and provide first and second level system analysis in

regional and global issues.

- Ensure Data Reporting integrity and reliability through working with the HR-

Employee Benefits groups

- Create an overall strategy for developing, delivering and maintaining well-

organized ad hoc and periodic data reports to facilitate accurate and efficient

benefits administration,

- Act as a Structure / Reorganization Consultant and provide consultative support

to the Business for reorganization requests, including gather business

requirements, provide expertise on organization design impacts, and confirm

feasibility of proposed changes.

- Manage SAP users, authorizations, and profiles.- Manage HRIS and Role Administration Management system changes and

enhancements to include project work plan development and execution, resource

coordination, communication and training.

- Managing and execution of Nestle Middle East structure on the SAP during the

ECM project. Middle East market consists of the following countries; United Arab

of Emirates, Palestine, Yemen, Saudi Arabia, Jordan, Lebanon, Oman, Kuwait,

Qatar and Bahrain.

- Updating and implementing the best practice and controls best practices for

market Desktop Procedures (DP) and communication with Globe Center (GC)

- Maintaining and controlling the SAP, PRAM (Role Administration) and Nestool systems data quality and data consistency for Egypt and Middle east regions

- Manage HRIS system changes and enhancements to include project workplan

development and execution, resource coordination, communication and training.

- Develop and maintain reports through SAP, PRAM systems to include validating

results ensuring accuracy. Respond to inquiries for data and/or reports for HR

department, executive team and divisions as needed.

(Dec 2011 – March 2012)

Started an assignment Nestle Ukraine (transferred from Nestle Business Services Cairo

to Nestle Business Services Europe) on a mission of 4 months as an Organizational

Management team Leader (Senior HR specialist “Team Leader”) offering Employee

services (OM) to Russia, Czech & Slovak, Hungary, Ukraine, Romania, Austria and

Poland for shared employees services center in Lviv Ukraine.

Main Purpose of the Job:

Supervising, controlling and monitoring the work process and implementing new scopes

for the Organizational Management team consisting of 5 specialists.

My Responsibilities:

- Building an OM team from scratch including the recruitment of the team and the

alignment of the requested data from markets.

- Implementing new approaches and updating new standard procedures for the

work process matrix. Engaging in the implementation of the new automation

system as a tool for receiving the requests from the market as per the NBS and

Organizational Management best practices, Workflow and procedures.

- Proposing new ideas for the NBS (Nestle Business Services) as the Human

Resource Planning HRP (yearly required headcounts) to control and coordinate

with markets, Global Nestle Business Services and Globe Center as a mean to

align and organize the available positions for the structural plan of the company

in different markets.

- Supervise & monitor the daily work of the OM specialists responsible of different

markets.

- Responsible for the leverage of the SLA's and KPIs of the OM team through the

constant supervision of the work process, timeliness, accuracy of data on the

system (SAP) and through monitoring the requests through the request manager

tool.

(November 2009 - December 2011)

I joined a new Organization emerged from Nestle called Nestle Business Services (NBS)

(Shared Services Center, SSC) as Organization Management Specialist . The (NBS)

consists of all business services (financial and HR employee services) to serve the whole

region then to be serving the whole zone of North East Africa Region (NEAR) and Nestle

Middle East Region (NME).

Main Purpose of the Job:

Maintain, assess, design, run and create the whole organizational Structure for Nestle

Egypt, NEAR (North East Africa Region) and Nestle Middle East (NME) Market on the

(SAP) and coordinating with other markets if necessary to implement new processes

and procedures modification according to the markets policies and Nestle best practices

and recommendations of guidelines from Globe Centers.


- Involved in the in a full cycle SAP HCM Implementation for the organization

management (OM) which included project preparation, business blue print,

realization phase, final preparation and ,finally, Go live and support.

- I had the task of configuring and testing Nestlé’s org structure using simple

maintenance, maintain integration switches, maintain plan version and maintain

number ranges with the SAP consultants as per Nestle needs and customization.

- Assess business requirements and simulate / validate impacts on structure

continuously to ensure the organizational structure consistency

- Create position description; define job and roles continuously, to fulfill business

needs

- Engage in communication with the 3rd party consultants and the IT department n

implementing the required changes.

- Communicate Organizational Changes continuously to ensure positions and

organization unites accuracy on the structure

- Continuously, Update organization structure to reflect the organizational changes

to fulfill business needs.

- Process mass updates on regular basis to ensure the consistency of HR work

flow

- Design and implement data management process and system improvements

according to the business/GLOBE requirements.

- Running monthly reports to check for obsolete positions on the structure for data

consistency

- Perform and the E-Form quality check for the Nestle Middle East (NME) and

Nestle (NEAR) North East Africa Region

- Involved in the creation of the automated request E-Forms which is an excel

based solution

(June 2008 – November 2009)

Transferred to the HR department as a HR Recruitment specialist, located in Head-

Office in Zamalek, Cairo, Egypt.

Main Purpose of the Job

Reports into a Management Job, and is accountable for attracting and screening

potential employees for the company. Provides a professional recruitment service.

Requires a good knowledge of the organization's requirements and the external

recruitment market.


- Participating in campaigns and employment fairs.

- Perform interviews with the applied candidates concerning the Human

Resources, marketing and sales divisions.

- Handling the Nestlé Recruitment Best Practice project and applying it in Nestlé’s

main sites with the aid of HR Business Partners.

- Communicate with Recruitment Agencies (Arabian Center, Job Masters, Career

Finders, Bayt.com)

- Screen, filter resumes, shortlist qualified calibers in order to go through the initial

interviews.

- Establishing communication channels internally and externally.

- Coordinate and schedule appointments for applicants to be interviewed and

tested.

- Manage English & Numeric test for chosen candidates and appoint interviews

with qualified ones.

- Handle replies to interviewed candidates through apology letters in case of

rejection.

- Performed and managed the Job Description Project (From Scratch) for all

Nestle Egypt market positions achieving a target of 85% of all 490 positions and

2045 employee through communication with the HRBPs.

(August 2007 – June 2008)

Transferred to the Planning Department as a Demand & Supply Planner (DSP) in

Kalioub Factory in the chilled dairy division upon the factory manager request.

Main Purpose of Job:

Was responsible of planning for the quantities of all dairy SKU’s with collaboration of

the Sales and the Production departments and relying on the forecast that we

receive from the sales which upon we calculate the required quantities the market

needs.


- Recommends production schedules, changeovers, shift requirements and

flexibility to the various production centers.

- Provides assistance to the operational section to unforeseen production changes

with packaging and raw materials.

- Plans ahead for 1 weekly production plans on system (Finished Product and

Semi-finished Finished) to have accurate requirements of raw and packaging

materials according to sales forecast.

- Assures that raw and packaging materials are liberated and available in a timely

manner for production plan, while monitoring the materials in the QA dept. to

make sure that all R&P materials are released on time.

- Participate in the Daily Operational Review (DOR) Daily Operation Review to

monitor daily performance and take any necessary action to adjust the weekly

plan.

- Evaluates production capacities and establishes the production program for each

section accordingly.

(July 2006 – August 2007)

Joined Nestle team as a super user in the Warehouse & Planning Department. I was

responsible of 5 warehouse worker to teach them the skills and tools of how to use the

(SAP) system in the process. I was involved in putting the specifications and

configurations of the warehouse using Warehouse Management System (WMS) including the WM-IM, QM and PP modules. I was involved also in mapping entire

storage facilities in the Warehouse Management system to set up various storage

facilities such as automatic warehouse, high rack storage areas, bulk storage or fixed

storage bins in various storage types.

We had to build the warehouse from the perspective of:

- Storage Bin Management

- Goods Movements

- Planning and Monitoring

- Radio Frequency Connection

I was located in Kalioub factory in the chilled dairy products. Was responsible of five

workers in the raw & packing materials Warehouse to implement the globe program

(SAP). After the success in the implementation, I was assigned as Warehouse Controller in the Chilled Dairy factory warehouse (Raw & Packing materials).

Main Purpose of Job:Supervisory position responsible for all Raw & Pack materials Warehouse operation

(Safety, Material Receiving, Material Issuing to production, GMP and inventory accuracy).


- Implements and Ensures safety stacking of materials.

- Ensures safe forklift operation especially regarding speed and load.

- Ensures fully implementation of the Receiving of Raw & Packing Materials

- Procedures

- Issuance and Returns to and from Production as per the best practice guidelines.

- Organize the Warehouse in a way that physical count is possible at any time.

- Conducts the cycle counting monthly to cover 100% of the Raw & Pack

materials.

- Collaborates with Planning, Administration and Production regarding material

reception and requisition and stock control.

- Inform his Supervisor and Laboratory in due time about any arrival for sampling.

- Organizes the Warehouse to facilitate good housekeeping, pest control and

adheres strictly to (FEFO) first Expiry – first out policy unless otherwise advised.

- Ensure that the “material tags” are representing the present quality status of each

consignment.

- Isolate any blocked material in a separate place System and actual wise.

- Ensures Appling and respects Safety and Environment Policy

References:

1- Name: Sonia Nakhla

Position: Head Of Nestle Business Services MENA

Mobile: 00201001605042


Nature of Relation: Current Head of the Division

2- Name: Mina Kozman

Position: Employee Services Lead

Mobile: 00201002077464


Nature of Relation: Current Line Manager

3- Name: Bassem Ibrahim


Mobile: 00201000480483


Nature of Relation: Previous Line Manager

4- Name: Carles Alba


Mobile: 0041792393530


Nature of Relation: Previous Line Manager

mailto:[email protected]




Communication

- Excellent presentation skills

- Good oral and written communication skills

Languages

- Fluent written and spoken English

- Arabic Mother Tongue

- Czech basic

Computing

- Proficient in windows

- Good in Dream weaver, flash MX, HTML, Photoshop, MS Office, SAP HR.

ACHIEVEMENTS & INTERESTS- Awarded 1st place in the national championship of Egypt in Rowing of season

1995-1996

- Played windsurfing for 4 years.

- Other interests include, playing guitar, reading, Football.

mostafa mamdouh sultan updated - copy

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