mountain empire older citizens inc. mike henson, transit director meoc transit age old values for...

Mountain Empire Older Citizens Inc.Mountain Empire Older Citizens Inc.

Mike Henson, Transit Director

MEOC TransitMEOC Transit

Age Old Values for All Ages

Marilyn Maxwell, Executive Director E. Dennis Horton, Deputy Director www.meoc.orgwww.meoc.org

A Coordination StoryA Coordination Story

[email protected]@meoc.org

5/26/2006 MEOC Transit 276.523.RIDE www.meoc.org

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Mountain Empire Older CitizensMountain Empire Older CitizensOlder Americans Act ServicesChildren’s Services (CAC, FGP)Transportation Services (MEOC Transit)

– Public Transit– Human Service Transit – Medicaid Transportation

Many Other Services


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MEOC TransitMEOC Transit

1 M a in ten an ceT e ch

2 D isp a tch e rs

1 D isp a tchS up erv iso r

/ D isp a tch er

3 0 D r ive rs(P eo p le n o t F T E )

1 T ra ns itO p era tio ns

D irec to r

2 S p ec ia lP ro jec ts S ta ff(C T A A R T P

a n d M a rke tin g)

M E O CT ran s itD irec to r

M E O CD e pu tyD irec to r

FY05 Elderly FY05 Elderly Undup Riders 432Undup Riders 432 FY05 Non-Aging FY05 Non-Aging

Services Undup Riders Services Undup Riders 2,500+2,500+

FY05 Total Trips FY05 Total Trips 101,577101,577


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Our RoadsOur RoadsFY05 Revenue FY05 Revenue Vehicle Miles Vehicle Miles 819,049819,049

FY05 Revenue FY05 Revenue Vehicle Hours Vehicle Hours 48,08548,085

About About 3,300 3,300 Miles Miles Per DayPer Day

About About 200 Hrs 200 Hrs Per DayPer Day


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Our Towns and CountryOur Towns and Country

3 Counties + 1 City3 Counties + 1 City

1,400 Square Miles1,400 Square Miles

92,000 Population92,000 Population

25% Elderly25% Elderly

25% Poverty25% Poverty

25% with 25% with DisabilityDisability


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Our Fleet & FacilityOur Fleet & Facility

40 Buses40 Buses5 Vans5 Vans

4 Cars4 Cars

6 SUV’s6 SUV’s1 Pickup1 Pickup


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Our PeopleOur People


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MEOC Transit HistoryMEOC Transit History

Began Operations 1974Public Transit Funding 1983Medicaid Pilot Project #1 1985Fixed Route Mgt Contract 1987MH Transportation Contract 1988MR Transportation Contract 1990


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Transit History ContinuedTransit History Continued

2-way Comm./Comp. Scheduling 1991Founding Member CTAV 1992Virginia Rural Transit System of Year 1995Medicaid Pilot Project #2

– CAPITATED Brokerage 1997-2000

FTA Administrator’s Award 2004Transit Facility 2001-2005 ($1.06M)


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How MEOC Transit GrewHow MEOC Transit Grew

Incrementalism in Funding & GeographyBe Willing to Take Calculated RisksApply Standard Business Principles Have an “Anchor” Site or ServiceConnect People to CORE ServicesConnect Adjacent Economic Communities


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Growth DiagramedGrowth Diagramed

Senior SiteSenior Site

Shopping CenterShopping Center

MH/MR Day MH/MR Day TreatmentTreatment

Transportation Service Area Stages Over Months & YearsTransportation Service Area Stages Over Months & Years

Stage 1Stage 1

Stage 3Stage 3Stage 2Stage 2

Stage 4Stage 4

Connect to Connect to Adjacent Adjacent Economic CenterEconomic Center

Stage 5Stage 5


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Coordination BenefitsCoordination Benefits

Users Pay Proportionate to ConsumptionCharge Based upon Actual Unit CostsEconomies of Scale Slow Unit Cost GrowthReduce/Eliminate Duplicative ServicesAppropriate Multi-Agency Staff TrainingCentralized Tracking / Mgt / Billing


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Coordination ConcernsCoordination Concerns

What if It … (insert list of ALL that could go wrong, no matter how ridiculous it sounds, because you have to plan for it)

What if You(r) … (goes wrong)

What if I …(need / decide to / have to)

How will I / We / You …. (since I don’t control all of the process and players anymore)


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Concerned Answers #1Concerned Answers #1

Separate the wheat from the chaff– Not everyone who comes to the meetings wants

this to happen. At some point, wrap that meeting up with “…I think A, B, F and I need to meet separately since we seem to be the most ready and able to move quickly on at least some issues. As soon as we finish that we can all get back together again for the next step.”


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Concerned Answers #2Concerned Answers #2

Concentrate on what can reasonably be done, now, with the people who have expressed a genuine desire to cooperate– You may start with an unwritten agreement

between You and One Other Agency that you will carry occasional passengers for one another. Be sure this flows with authority.


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AdaptabilityAdaptability

Coordination Without Adaptability Unsustainable Improvise, Adapt, Overcome (Thanks USMC) Be Willing to Take Calculated Business Risks


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The PuzzleThe PuzzleYou have to Build

Your Puzzle!– Public Transit– Aging– MH/MR/DISAB– Medicaid

½ of All 5311 Human Service Revenues (CTAA)


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Long Term Coordination EffectsLong Term Coordination Effects

MEOC Transit Total Annual Trips

0

50,000

100,000

150,000


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Information Totals

(Public Transit + Human Service) FY1990 FY2001 % Inc.

Cost Per Boarding 5.28 7.00 32.6%

Total Boardings 62,578 140,044 124%

Vehicle Miles 398,615 1,012,957 154%

Vehicle Hours 28,612 82,287 188%

Consumer Price Index from US Bureau of Labor Statistics 1990 – 2001 (ftp://ftp.bls.gov/pub/special.requests/cpi/cpiai.txt)

127.4 175.1 38%

MEOC Transit – Benefits of Coordination

ResultsResults


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Current IssuesCurrent IssuesNationally – HS Transportation Spending

$34.79 Per Year Per TD Person– Committee on Transportation and Infrastructure Joint Hearing on

Coordinating Human Services Transportation

Public Transit Deficit FundedEveryone Wants to Pay Fare Not CostCoordination Seldom Actually MandatedSome Can’t Pay At All – “Gap Funding”


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The ChallengeThe Challenge

See the Opportunities in What Could BeOvercome Agencies’ Narrow FocusEnact Requirements for Coordination“Fund the Gap” of Transportation

Public Transit DeficitsHS Regs & Non-Mandated Transport.Florida Model (http://www.flsenate.gov/statutes Title XXX Chapter 427)


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SummarySummary

We thank everyone for this honor and opportunity to share some thoughts and our story with you. Please feel free to contact any of us at MEOC.

www.meoc.orgwww.meoc.org

Visit Us at:Visit Us at:


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ContactContact

[email protected]@meoc.org

mountain empire older citizens inc. mike henson, transit director meoc transit age old values for...

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