Moving Forward

Listening to feedback

Between November and December 2014, I held a number of consultation events around the UK to hear your thoughts about the direction Walsingham should be taking.

During that time, I met and corresponded with 310 of our key stakeholders, including people we support, staff, family members, commissioners and regulators across England and Wales.

We have divided your feedback into four key areas.

• People we support • Staff• Property and equipment• Walsingham

A detailed action plan is being developed. We have produced this leaflet to update you on our progress.

Your opinions have been invaluable and I would like to thank everyone who contributed to the consultations.

As you will see, your suggestions have greatly influenced our future Strategic Priorities, which will be regularly discussed with our regional participation and involvement groups and family forums.

I am committed to working together to ensure that the changes we implement make a positive difference to how we work and that we provide the best possible support to people at all times.

Paul SnellChief Executive

What we are doing with your feedback

Your suggestions

Strategic priorities

Some of the things we will be doing

To support a broader range of needs 1 & 2

We will invest in research that will support innovation through our Development Fund.

We will continue to develop our staff and services to meet different people’s needs.

To support a broader age group of people and end of life solutions

1 & 2

We want to provide support in and around education and also develop services to support people transitioning from school to independent living.

We will work in partnership with families and healthcare professionals to develop end of life support.

To create more opportunities during the weekend and evenings for people

4 & 7

We are launching a community hub in Swansea to offer people more opportunities.

We will continue to recruit the right staff tofacilitate and support local opportunities forindividuals we support when they want them.

People We Support

Your suggestions

Strategic priorities

Some of the things we will be doing

To maintain our properties to a high standard

4 & 6We will further develop and improve our 30 year work programmes to ensure that properties are maintained to a high standard.

To obtain and maintain suitable equipment to support people

4 & 6

We are committed to ensuring that managers work with health and social care professionals so that everyone we support has the appropriate equipment they require to meet their needs.

Our facilities management team will support managers with sourcing, purchasing and maintaining equipment.

Property & Equipment

Your suggestions

Strategic priorities

Some of the things we will be doing

To develop staff skills 5 & 8

We are appointing a Learning & Development Manager to lead on L&D across the organisation.

We will continue to improve how we work by involving the people we support and staff in training and support methods.

To recruit and retain good staff 5 & 8

We will review and improve our staff recognition and reward strategies.

We will continue to evolve our employment practices to improve employee retention.

To have well balanced staff teams that match skills, abilities and interests of people we support

5 & 8We will personalise job descriptions so that people are supported by staff who understand their needs.

To make sure there is effective leadership and management within the organisation

3

As part of our L&D strategies, we will provideeffective leadership and management training.We’ll get better at analysing managementinformation to identify staffing trends and plan ahead.

Staff

Your suggestions

Strategic priorities

Some of the things we will be doing

To retain our values and maintain quality 3 & 8

Our values influence every decision and action that is taken at Walsingham and will continue to shape our Strategic Priorities.

Our internal quality assurance system will be subjected to regular reviews.

We will assess the viability of new and existing services while maintaining our standards and quality.

To deliver personalised support 6

Our new Personalisation Officer will work with people we support to develop standards and an audit tool.

To raise our profile and influence policy makers 8

Raising Walsingham’s profile is a key aspect of our rebranding project.

We will share the outcomes of a research project underway in Kent.

We will contribute to national and local consultations and forums that effect people with disabilities.

We will apply for appropriate regional and national awards.

To improve our communication 4 & 5

In addition to our new website, we are investigating IT solutions to improve communication between staff, people we support and families.

We will work alongside participation and involvement groups and family forums.

Following a communication skills audit of people we support, we will adapt our communications to meet individual’s needs.

To secure alternative funding 7

We will investigate introducing a fundraising department. We are committed to developing our service delivery models to include education funding and further increase healthcare funding.

Walsingham

Strategic PrioritiesYour opinions have influenced our future direction for the next year and beyond.

We plan to:

1. Expand our services by increasing the number of people we support

2. Grow in size while ensuring our longer term sustainability

3. Maintain commercial awareness through effective governance and management while remaining true to our values

4. Improve how we work and reinvest efficiencies

5. Engage with staff across the organisation to ensure that Walsingham has a motivated and well developed workforce

6. Work with others to provide personalised whole life solutions

7. Implement projects including fundraising and a community hub in Swansea

8. Raise our profile as an award winning provider and employer of choice

Please get in touchWe will be happy to answer your questions.

Walsingham House, 1331-1337 High Road, Whetstone, London N20 9HR

020 8343 5600ideas@walsingham.comwww.walsingham.com @walsinghamuk

Registered Charity No. 294832. A Company Limited By Guarantee No. 2016251 (England)