mphasis secured password reset self help · pdf filemspr portal help | 20 september 2016 |...

of 12/12
MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. © 2016 Mphasis 1 Mphasis Secured Password Reset – Self help Introduction and Objective Mphasis uses Forefront Identity Manager (FIM) 2010 R2 SP1 – Self Service Password Reset (SSPR) application platform to allow all Mphasis users to reset their own Active Directory account passwords from both Intranet and the Internet using SMS sent to the user’s registered Mobile number containing One Time Password (OTP). In addition to the availability of a web portal to register and reset passwords, users now have the facility to reset their passwords from the native Windows logon screen as well. By using this new Password reset application (Mphasis Secured Password Reset), users will be able to - To change or reset Mphasis LanID password from anywhere (Intranet or Internet) using Web-based application - To change or reset password from the Windows locked or logon screen (from Intranet – Mphasis network only) - To reset the password if forgotten - To change existing password for security reasons - To reset password if expired - To unlock account if locked out due to multiple failed attempts Note: Users will be able to reset their passwords as per Mphasis password policy. Requirements: A valid mobile number which users need to register in PeopleSoft (On the PeopleSoft homepage navigate to the path “Main Menu>Self Service>Personal Information>Personal Information Summary” to update mobile number) to get One Time Password (OTP) SMS. As an additional security measure, users need to answer at least one of the available 3 security questions on the MSPR registration portal. Mphasis domain joined desktop or laptop to reset password via native Windows Logon Screen (which is also known as FIM Client).

Post on 07-Feb-2018

695 views

Category:

Documents

17 download

Embed Size (px)

TRANSCRIPT

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 1

    Mphasis Secured Password Reset Self help

    Introduction and Objective

    Mphasis uses Forefront Identity Manager (FIM) 2010 R2 SP1 Self Service Password Reset (SSPR) application

    platform to allow all Mphasis users to reset their own Active Directory account passwords from both Intranet

    and the Internet using SMS sent to the users registered Mobile number containing One Time Password (OTP).

    In addition to the availability of a web portal to register and reset passwords, users now have the facility to

    reset their passwords from the native Windows logon screen as well.

    By using this new Password reset application (Mphasis Secured Password Reset), users will be able to

    - To change or reset Mphasis LanID password from anywhere (Intranet or Internet) using Web-based application

    - To change or reset password from the Windows locked or logon screen (from Intranet Mphasis network only)

    - To reset the password if forgotten

    - To change existing password for security reasons

    - To reset password if expired

    - To unlock account if locked out due to multiple failed attempts

    Note: Users will be able to reset their passwords as per Mphasis password policy.

    Requirements:

    A valid mobile number which users need to register in PeopleSoft (On the PeopleSoft homepage navigate to the path Main Menu>Self Service>Personal Information>Personal Information Summary to update mobile number) to get One Time Password (OTP) SMS.

    As an additional security measure, users need to answer at least one of the available 3 security questions on the MSPR registration portal.

    Mphasis domain joined desktop or laptop to reset password via native Windows Logon Screen (which is also known as FIM Client).

    https://pshrms.corp.mphasis.com/psp/PTL91PR/EMPLOYEE/PSFT_HR/c/MP_PRIVACY_STM_MENU.MP_PRIVACY_STM_CMP.GBL?NAVSTACK=Clear&FolderPath=PORTAL_ROOT_OBJECT.CO_EMPLOYEE_SELF_SERVICE.HC_PERSONAL_INFO_ESS.MP_PRIVACY_STM_CMP&IsFolder=false&IgnoreParamTempl=FolderPath%2cIsFolder

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 2

    How to register: As a first step, users are requested to update their Mobile number on PeopleSoft (On the PeopleSoft homepage navigate to the path Main Menu>Self Service>Personal Information>Personal Information Summary to update mobile number). To register your answers to security questions and verify your Mobile number in Mphasis Secured Password Registration Portal,

    1. Please login to Appaccess portal and then click on M S P R icon (OR) access https://mspr.mphasis.com:8443 as shown below

    https://pshrms.corp.mphasis.com/psp/PTL91PR/EMPLOYEE/PSFT_HR/c/MP_PRIVACY_STM_MENU.MP_PRIVACY_STM_CMP.GBL?NAVSTACK=Clear&FolderPath=PORTAL_ROOT_OBJECT.CO_EMPLOYEE_SELF_SERVICE.HC_PERSONAL_INFO_ESS.MP_PRIVACY_STM_CMP&IsFolder=false&IgnoreParamTempl=FolderPath%2cIsFolderhttps://mspr.mphasis.com:8443/

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 3

    2. Please provide your existing Mphasis LanID password and click Next as shown below.

    Note: If you are accessing the portal when connected to Mphasis office LAN, then the application will auto-discover your Mphasis LanID. If you are accessing the portal from outside of Mphasis network, then you will be prompted to enter the LanID and password.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 4

    3. On the Register Your Answers page, you need to answer minimum one question.

    Note: The answer(s) must contain at least four characters. You may answer more than 1 question as well. Kindly remember that if multiple questions are answered during registration, then during password reset process, the portal will randomly ask users to answer only one from the registered security questions.

    4. On the Mobile phone verification page, please validate the Mobile number with country code prefixed as shown below. If the displayed mobile number is incorrect, then please update it in PeopleSoft.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 5

    5. You will get a Completed page upon successful registration.

    Note: If in case there is a change in the mobile number, users can update the same in PeopleSoft.

    https://pshrms.corp.mphasis.com/

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 6

    How to reset/unlock/change password (using MSPR Web portal):

    1. Users need to access https://unlock.mphasis.com portal. Enter your Mphasis LanID or UserID as shown below.

    2. Kindly answer the security question.

    https://unlock.mphasis.com/

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 7

    3. You will receive an SMS with a 6 digit security code (OTP) on your registered Mobile number. Please enter that security code in the Verify Your Identity page as shown below and click Next.

    4. Upon successful verification, you will be prompted to enter new password. Kindly follow the Mphasis password policy (ISMS>ESTD-CRO-002_Identification and Authentication Standard) while entering new password.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 8

    5. Upon successful password change, you will get the below Success confirmation page.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 9

    How to reset/unlock/change password (using MSPR/FIM client):

    1. When users forget their password or if the account gets locked due to multiple invalid attempts, please click on Forgot your password? link in the Windows logon screen as shown below.

    Note: This method/facility will work only when the system is connected to Mphasis network where connectivity to the Mphasis AD is available. So user systems connected to non-Mphasis network or direct internet cannot use this facility. Such users can access https://unlock.mphasis.com URL to reset/change password as mentioned in the previous section How to reset/unlock/change password (using MSPR Web portal)

    .

    https://unlock.mphasis.com/

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 10

    2. You need to answer the security question.

    3. You will receive an SMS with a 6 digit security code (OTP) on your registered Mobile number. Please enter that security code in the Authentication Required window as shown below and click Next.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 11

    4. Upon successful verification, you will be prompted to enter new password. Kindly follow the Mphasis password policy (ISMS>ESTD-CRO-002_Identification and Authentication Standard) while entering new password.

    5. Upon successful password change, you will get the below Success confirmation window.

    6. User can click on Finish and then login with the new password on the Windows logon screen.

  • MSPR Portal Help | 20 September 2016 | Proprietary and confidential information. 2016 Mphasis 12

    Common Frequently Asked Questions:

    1. I am a new joiner and so can I use the same applications to register and reset Mphasis ID password?

    Ans: All new joiners need to use the Mphasis ID and the temporary or initial password (the logic to generate the temporary or initial password will be given during the On-boarding process) by the following 2 methods:

    a) If you are using Mphasis desktop or laptop connected to Mphasis domain (from any of the Mphasis offices), you will be prompted to change the password upon first login to Windows. Once you have changed your password at the Windows login screens, you can use the MSPR registration portal to register your security question(s) and verify Mobile number so that in future you can change/reset your password using the MSPR reset portal.

    b) If you are not connected to the Mphasis network and wanted to use the newly created Mphasis LanID for the first time, kindly access https://appaccess.mphasis.com/mphasis/pages/FirstTimeLoginUser.jsp and change your initial password. Once you have changed your initial password, you can use the MSPR registration portal to register your security question(s) and verify Mobile number so that in future you can change/reset your password using the MSPR reset portal.

    2. I am not getting any SMS even if I have registered my Mobile number in PeopleSoft.

    Ans: Kindly make sure that you have prefixed the country code before your mobile number. For example, if your India mobile number is 9883344000, then you need to enter 919883344000 in PeopleSoft. If you need to register your US mobile 333-555-6666, then you need to enter 13335556666 in PeopleSoft. Once you update your mobile number in PeopleSoft, kindly allow 24-48 hrs to reflect in the MSPR registration portal.

    3. I am unable to change password from MSPR/FIM Client installed on my Mphasis Laptop?

    Ans: Kindly make sure your Mphasis Laptop is connected to the Mphasis network when trying to change password via MSPR/FIM client installed on your Mphasis Laptop. In case, if you are not connected to the Mphasis Network then you will not be able to change password via the client.

    However, you can access the MSPR Reset Portal (https://unlock.mphasis.com) from any system which is connected to