mrs jessie ting postmaster general, hongkong post

Mrs Jessie Ting Postmaster General, Hongkong Post

Hongkong Post

Humble beginnings …

(2)

Hongkong Post

We grow and care for all …

(3)

Hongkong Post

Wherever you need us …

no matter how remote

(4)

But challenges arise …

Hongkong Post

(5)

In the digital age, merchants are selling to the world …

In the Internet age…

(6)

The global marketplace is at consumers’ fingertips …

In the Internet age …

(7)

It’s the last mile delivery

that matters :

reliable

convenient

visible

reasonable prices

In the Internet age …

(8)

is not new to us …

HKP : responding to changing delivery needs

(9)

Hongkong Post : territory-wide delivery network

covers over 3 million local addresses

(10)


diversified local delivery solutions

(11)


door delivery

counter collection

cash on delivery

(12)


mail delivery

Dear Mr Chan,

Please be informed that

your Smart Post item (item

no. AY99012345) has been

delivered to the addressee

successfully.

Should you have any

queries, please contact our

customer service hotline at

2921 2222.

Yours sincerely,

Hongkong Post

email notification

to sender and recipient

Dear Ms Lam,


a Smart Post item (item

no. AY99012345) has

been delivered to you (or

inserted into your letter

box) successfully.

Should you have any

queries, please contact

our customer service

hotline at 2921 2222.

Yours sincerely,

Hongkong Post

.

a Smart Post item has been inserted into

your letter box successfully

your Smart Post item

has been delivered to the addressee

successfully

online posting

preparation

email

notification to

recipient counter collection at

any of 124 post offices

Dear Ms Lam,

Please be informed that a Smart Post item (item no.

AY99034567) is awaiting for your collection at

General Post Office. Before your collection, please

go through the following procedures:

1) Click the link below to set your unique 8-digit

“collection code” on or before 20 May 2014. (5

calendar days after this email sent) For security

reason, DO NOT disclose your “collection code” to

any third party before picking up your item from post

office.

Set collection code

2)When you collect the item at post office, please

provide the item number stated above and your

“collection code” to our counter staff for verification #.

3) If collection is not made by 29 May 2014 (14

calendar days after this email sent), the item will be

returned to sender.

For any enquiries, please contact our customer

service hotline at 2921 2222.

Yours sincerely,

Hongkong Post

email notification

to sender

Dear Mr Chan,



(item no. AY99023456)

has been delivered to the

addressee successfully.

Should you have any

queries, please contact

our customer service

hotline at 2921 2222.

Yours sincerely,

Hongkong Post


has been delivered to the addressee

successfully

a Smart Post item is awaiting your collection

at General Post Office

(13)

Hongkong Post : worldwide delivery

globally connected to over 200 countries and regions

customs facilitation for the postal channel

(14)


diversified international delivery solutions

(15)


e-Express service

• now serving the US, Canada, Australia,

New Zealand, the UK and Russia

• soon to be extended to more destinations

in Asia and Europe

• with tracking and domestic priority

handling at the destinations

(16)

HKP: customer convenience with wider use of technology

customer facilitation through online posting platforms

My Speedpost

(17)

Hongkong Post : online posting platforms

prepares address

pack on EC-Ship

platform

payment by

credit card or in

cash at counter

print and affix

address pack

on mail item

post at any EC-

Ship acceptance

office

online posting preparation

(18)


mail acceptance

scan mail item

number and verify

weight and

payment amount

customer to top

up insufficient

postage if

necessary

print and issue

acceptance

receipt to the

customer

customer receives

email

confirmation on

the posting (or

download certificate of

posting online)

(19)


support all types of bulk mailing

services

data validation by system to minimise

input error

automated postage calculation

create new online posting forms with

ease based on past posting records

check posting status with ease

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Hongkong Post : EC-Ship API

EC-Ship Application Programming Interface (API)

(21)


Posting API

generate shipping labels based on destination, weight,

mailing service and sender & recipient information

functions include:

prepare shipping labels

cancel shipping labels

download shipping labels

download certificates of posting

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Postage API

calculate postage and insurance premium based on

destination, weight and mailing service

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Tracking API

provide item tracking information, e.g. :

• trace mail status by key work step (e.g. pending

posting, collected by HKP)

• trace detailed delivery status

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Hongkong Post : supporting e-commerce

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Hongkong Post : a trusted intermediary

In the digital age …

• excellent customer service

• provides excellent value for money

• supports business growth in local and global sales

• gives consumers peace of mind

a trusted intermediary

(26)

mrs jessie ting postmaster general, hongkong post

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