Management Programme

ASSIGNMENT

SECOND SEMESTER

2015

MS-96: Total Quality Management

School of Management Studies

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

MAIDAN GARHI, NEW DELHI 110 068

MS-96

ASSIGNMENT

Course Code : MS - 96

Course Title : Total Quality Management

Assignment Code : MS-96/TMA/SEM - II/2015

Coverage : All Blocks

Note : Attempt all the questions and submit this assignment on or before 31st October, 2015 to

the coordinator of your study centre.

1. Ford Company has adopted the Deming philosophy. Based on your learning about the Deming philosophy, explain how Ford Company has complied with the philosophy.

2. Why is strategic planning important for implementing TQM? Explain using an example from the business world.

3. Refer to the published material on ISO 26000 and explain how business organizations can operate in a socially responsible way.

4. Chose an organization of your choice having a specific quality programme. Discuss the quality programme followed by the organization and how it has helped the organization

sustain in the competitive world.