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Manchester Student Homes offers a FREE housing service to students. We are jointly managed by The University of Manchester and Manchester Metropolitan University and we also work in partnership with The University of Salford, The Manchester College and The Royal Northern College of Music. We accredit landlords and private halls of residence who meet our required standards.

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Page 1: MSH Guide

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Page 2: MSH Guide

Manchester Student Homes offers a FREE housing service to students. We are jointly managed by The University of Manchester and Manchester Metropolitan University and we also work in partnership with The University of Salford, The Manchester College and The Royal Northern College of Music. We accredit landlords and private halls of residence who meet our required standards. We promote quality accommodation and an advice service to students who choose to live off campus.

FIND YOUR HOMEManchester Student Homes accredits landlords and private halls of residence. We have over 20,000 bed spaces across Manchester.

All of our providers have agreed to abide by our Code of Standards and work with us to resolve any issues or problems that might occur throughout your tenancy.

You can search for a property by going to:www.manchesterstudenthomes.com

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Page 3: MSH Guide

ACCREDITED ACCOMMODATIONAll of our landlords and private halls have to provide us with an up to date Gas Safety Certificate, Electrical Certificate, Energy Performance Certificate and any relevant licences.

Our standards for accredited accommodation are above those recommended in the private rented sector and we have set specific property standards in regards to space, safety and security. We inspect at least 10% of registered properties each year.

We investigate any cases where a breach of the Code has been made and we take appropriate action to ensure that only the best landlords remain accredited. We offer students a complaint procedure to address their grievances and work with accommodation providers to ensure any issues are resolved.You can view the Codes here:

www.manchesterstudenthomes.com/Pages/LL_Pgs_About_Scheme

We can also offer mediation as a way to resolve any issues between you and your landlord.

We have a number of additional standards that providers can apply for if they meet the criteria. These are:

The A PLUS StandardProviders that bear this logo have demonstrated that they go above and beyond for students in terms of the management service they offer. It is our highest level of accreditation. THESE PROVIDERS HAVE ALSO AGREED NOT TO CHARGE ANY FEES.

The International Friendly Standard Providers that display this logo offer an improved service to international students. They have agreed to the following:

• Not to demand a UK based guarantor• Not to demand full rent up front• To offer clear and transparent

booking procedures• To offer a clear and transparent

contract

They have also agreed to offer orientation to the area and provide additional opportunities for international students.

More information for international students can be found at:

www.manchesterstudenthomes.com/pages/Help_Advice_Landing_Page

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Page 4: MSH Guide

We also offer Housing information, advice and guidance even if your landlord is not accredited.Our service is:• Free • Impartial • Confidential

We will:• Respond to you within 2 working

days• Ensure our staff are trained and

knowledgeable• Sign post to other services where

appropriate

You can also use our service forContract Checking: Get your contract checked before signing and ensure you do not sign an unfair agreement.Housing Advice: We can advise you on a range of housing issues such as:• Deposits • Repairs and maintenance• Unfair charges• Contractual issues• Any other issues

Advocacy and Support If things become too difficult and you cannot resolve your issue we can offer additional support and have a dedicated Housing Caseworker to assist you through any problems or emergencies.Partnerships: We work closely with the Students’ Unions, Manchester City Council, Greater Manchester Police, and Greater Manchester Fire and Rescue Services, as well as the International Society to ensure student safety and security when living in Manchester. Referrals:We are also able to offer access to other advice services if required.

How to Contact [email protected] 275 7680www.manchesterstudenthomes.com/ContactManchester Student HomesUnit 1-3 Ladybarn HouseMoseley RoadFallowfieldManchesterM14 6ND

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