msp deck v1.0
TRANSCRIPT
Mike Reinhart Director of Product Marketing AccelOps Inc.
September 2015
Evolve to Survive Delivering Better Managed Security Services at Higher Margins
Polling Question - #1
Which best describes your area of interest in this webinar?
Ø Currently offer Managed Security Services Ø Considering offering Managed Security
Services Ø General educational interest Ø Other
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Gartner: MSP “Key Issues”
Hyper Competition
MSP’s Must Change!
New Buyers = New Opportunity + Challenges
1
2
3
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Gartner: MSP Survival Strategies
Move from Implementer & Maintainer to Managed “Service” Provider
Retention = Critical Success Factor
Value Articulation
1
2
3
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Gartner: MSP Business Opportunities
Bi-Modal IT
Evolving Threat Landscape
Distributed Enterprise and Users
1
2
3
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Mode 1 Mode 2
Reliability Goal Agility
Price for performance Value Revenue, brand customer experience
Waterfall, V-Model, high-ceremony IID Approach Agile, kanban, low
ceremony ID
Plan-driven, approval-based Governance Empirical, continuous,
process-based
Enterprise suppliers, long-term
deals Sourcing Small, new vendors
short-term deals
Good at conventional
process, projects Talent Good at new and
uncertain projects
IT-centric, removed from customer Culture Business-centric,
close to customer
Long (months) Cycle Times Short (days, weeks)
Opportunity Trends – BiModal IT
Think Marathon Runner
Think Sprinter
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Opportunity Trends – Distributed Resources
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Opportunity Trends – Evolving Threats
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BlackHat: Future Threat Concerns Which do you believe will be of greatest concern two years from now?
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Polling Question - #2
What Percent of Businesses said they were ready for these trends?
Ø 92% Ø 73% Ø 62% Ø 27%
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BlackHat: Business Readiness to Respond
73% = Insufficient Security Staff
Data: UBM survey of 460 security professionals, June 2015
51%
27%
17% 5%
No, we could use a little help
No, we are completely underwater
What staff?
Yes
The 2015 Black Hat Attendee Survey
Does your organization have enough security staff to defend itself against current threats?
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Top 3 MSP “Must Haves”
Support for ALL Infrastructure Types
ID, Fix & Prevent - Faster
1
2
3
Integrated Monitoring and Analytics
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Support for All
Infrastructure Types
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Support for All Infrastructure Types
Local
Remote Office
Isolated DMZ
Private Cloud
Hybrid Cloud
Public Cloud
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AccelOps works with Google, AWS, & Rackspace on the following HyperVisors:
VMware ESX(i)
RedHat Kernel Virtualization Manager (KVM)
Support for All Infrastructure Types – Continued
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Integrated Monitoring,
Analytics & Management Tool
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Integrated Monitoring, Analytics & Mgmt.
Security Network
Monitoring Performance Monitoring
Change Monitoring
Application Monitoring
Security
Network monitoring
Performance availability
Change monitoring
Application monitoring
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Monitor-ID-Fix-Prevent
Quickly & Easily
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Customer MSP AccelOps Cluster AccelOps Collector
Secure VPN
Monitor-ID-Fix-Prevent - Quickly &Easily
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Accelops Unified Network
Analytics – For MSP’s
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MSP Devices
Collector
Multi-Tenant MSP Architecture
Customer D
Collector
Customer E
MSP Data Center
AccelOps Cluster
Customer A
Customer B
Customer C
Customer Devices in MSP data Center
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A Single Tool to Leverage New Opportunities
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Opportunity for MSP’s
“The information security market will grow 13.8% in revenue in 2015, with the IT security outsourcing segment recording the fastest growth — 24.9%.”
—
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Q&A Mike Reinhart
Director of Product Marketing
www.accelops.com
1.408.510.5040
@accelops
facebook.com/accelops
Request a demo or free 30-day trial [email protected]
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Appendix
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Major Security/Compliance Breaches – 2015 Company Records Stolen Type
*Source - Bloomberg
80M • Email and Physical Addresses • SSN’s
109M
83M
145M
47,000
• Credit Card Numbers • Email Addresses
• Physical Addresses • Email Addresses
• Email and Physical Addresses • Login Credentials
• Proprietary Information • Employee Details
Major Data Breaches in the past 12 Months*
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Impacts to Business Bottom Line
Average cost of 1 hour downtime
Cost of attracting a new customer vs. retaining one
# of consumers with bad experiences shared with more than 5 people
$100K
54%
7 Times
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Opportunity for MSP’s
Governance, Strategy, Assessment
Operations and Assurance Forensics
• Architecture and Design • Business Continuity • Compliance Review • Data Security Program • Governance • Program Assessment • Policy Design • Risk Assessment • Strategy
– People-Centric Security
• Application Vulnerability Assessment
• Secure Code Review
• Vulnerability Scan
• Configuration Assessment
• Device Security
• Fraud, Identification and Privacy
• Incident Response
• Network Pen Test
• Remote Access
• Threat Intelligence
• Cybercrime and Data Breach
• E-Discovery and Computer Forensics
• Compliance and Investigative Analytics
Security Consulting Services
Managed security services, auditing, project management, awareness (education) programs and training are not part of the definition.
Source: Gartner (August 2015)
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— MSP Mentor Top Managed Services Offered
Remote monitoring (+2)
Cloud-based BDR (+3)
Patch management (+4)
Helpdesk/Service desk (+2)
Managed email/anti-spam (0)
Managed security (+5)
NOC services (+10)
Virtual Servers in the Cloud (+8)
Software license management (+7)
Mobile Device Management (+3)
Managed Compliance (+7)
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Role Based Access
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Role Based Access for Your Admins Granular Roles can be applied.
Customer 1 Customer 2 Customer 3 Customer 4
MSP Admin 1
MSP Admin 2
MSP Admin 3
The Cloud MSP Administrators/Operators
Windows Admin
Database Admin
Firewall Admin
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Bundled Reports