mtdreprogrammingprocedurestxrxcamalarmpanel

Confidential Proprietary Information and Copyright Notice.

Copyright © 2007 IndigoVision Limited. All rights reserved. This document is confidential. Please do not disclose this document, in whole or in part, to any

third party.

Reprogramming Procedure for IndigoVision 8000s, 9000s, 10000s and

Alarm Panels

Document ID: IC-PS-115 Dated: 26-February-2009 Status: Release 1.5 Distribution: External: Authorized Partners Internal: All Signatories

IC-PS-115 IndigoVision Hardware Reprogramming Procedure

IndigoVision Ltd. 26 Feb 2009 of 11 INDIGO CONFIDENTIAL DATA - Release 1.4



Contents

1. INTRODUCTION................................................................................................4 1.1 Locating the correct firmware for your device..............................................................4 1.2 8000 Series Product Identification ...............................................................................4 1.3 9000 Series Product Identification ...............................................................................6 1.4 10000 Series Product Identification .............................................................................7 1.5 Alarm Panel Product Identification...............................................................................7 1.6 PC communication utilities...........................................................................................7

2. REPROGRAMMING VIA NETWORK CONNECTION ......................................8 2.1 Step 1: Copy the mtd files to your local hard drive ......................................................8 2.2 Step 2: Stop any active processes ..............................................................................8 2.3 Step 3: Transfer the MTD files to the unit ....................................................................8 2.4 Step 4: Action the upgrade on the unit ........................................................................9 2.5 Sample output text .......................................................................................................9

3. REPROGRAMMING VIA SERIAL PORT........................................................10



1. Introduction

This document describes two procedures for reprogramming IndigoVision 8000s, 9000s, 10000s and Alarm Panels in situations where they have ceased to function. It should not be used for performing routine firmware upgrades; upgrades should instead be performed using the vex files, which include a mechanism to prevent the wrong files being used.

1.1 Locating the correct firmware for your device

To reprogram a device you must have the correct firmware for the particular device. The latest firmware is always available in the “Downloads” section of our website at: http://www.indigovision.com/extranet_files_new/extranet2008.php Only authorised partners have access to this site.

From here, click on “Firmware”, then “current_mtd_files”, and then “IV8000”, “IV9000”, “IV1000” or “Alarm Panel”. After that, you will need to click on the link corresponding to the model of the specific device that you wish to reprogram.

To determine the Model of your particular device, if the configuration Web Interface of the device is active go to the home page and the Model identifier is displayed e.g. “VP887”

If the Web interface not available, you can identify the Model using the Serial Number on the base of the unit (printed directly above the bar code)

The tables on the following pages map Serial number to Model.

1.2 8000 Series Product Identification

8000 Series (MPEG-4)

Serial Number Model Product

103xxxxx vp882 Transmitter / Receiver Box

114xxxxx vp885 Transmitter / Receiver Box, Audio

116xxxxx vp885p2 Transmitter Box

122xxxxx vp885 Box

124xxxxx vp885p2 Box

126xxxxx vp885 Box (Ext. Temp. 0 to 65)

128xxxxx vp885p2 Box (Ext. Temp. 0 to 65)

134xxxxx vp887 Transmitter / Receiver Box, Audio


142xxxxx vp887 Tx / Rx Box, Audio (Ext. Temp. 0 to 60)

143xxxxx vp887p2 Transmitter Box (Ext. Temp. 0 to 60)

179xxxxx VP887 Box (Ext. Temp. -30 to 65)

196xxxxx VP887p2 Box (Ext. Temp. -30 to 65)




208xxxxx vp888p81 Transmitter Box, Audio

105xxxxx vp805 Transmitter Rack Card, Audio


107xxxxx vp807 Receiver Rack Card, Audio

117xxxxx vp807p2 Receiver Rack Card

118xxxxx vp805p2 Transmitter Rack Card




174xxxxx vp818p81 Transmitter Rack Card, Audio


168xxxxx vp809 Receiver Rack Card, Audio

169xxxxx vp809p2 Receiver Rack Card

138xxxxx vp860 PTZ Dome Camera

240xxxxx CA110N Internal Vandal Resist Fixed Dome Camera (NTSC)

241xxxxx CA110P Internal Vandal Resist Fixed Dome Camera (PAL)

242xxxxx CA120N External Vandal Resist Fixed Dome Cam (NTSC)

243xxxxx CA120P External Vandal Resist Fixed Dome Cam (PAL)

244xxxxx CA100N-DN Internal Fixed IP Dome Camera (NTSC, Day \ Night)

245xxxxx CA100P-DN Internal Fixed IP Dome Camera (PAL, Day \ Night)

246xxxxx CA100N Internal Fixed IP Dome Camera (NTSC)

248xxxxx CA100P Internal Fixed IP Dome Camera (PAL)

270xxxxx CA200N Fixed IP Camera, Audio (NTSC, Day/Night)

271xxxxx CA200P Fixed IP Camera, Audio (PAL, Day / Night)




9000 Series (H.264)

Serial No. Old Name New Name Product

184xxxxx vp888 9100-Tx-Rx-Audio Tx / Rx Box, Audio

185xxxxx vp888p2 9100-Tx Transmitter Box

186xxxxx vp888 Ext. Temp. 0 to 65

9100-Tx-Rx-Audio-ET1 Tx / Rx Box, Audio (Ext. Temp. 0 to 65)

187xxxxx vp888p2 Ext. Temp. 0 to 65

9100-Tx-ET1 Transmitter Box (Ext. Temp. 0 to 65)

188xxxxx vp888 Ext. Temp -30 - 65

9100-Tx-Rx-Audio-ET2 Tx / Rx Box, Audio (Ext. Temp. -30 to 65)

189xxxxx vp888p2 Ext. Temp -30 - 65

9100-Tx-ET2 Transmitter Box (Ext. Temp. -30 to 65)

168xxxxx vp809h264 9200-Rx-Audio Rx Rack Card, Audio

176xxxxx vp818p91 9200-Tx-Audio Tx Rack Card, Audio

200xxxxx vp818p91 rev2 9210-Tx-Audio Tx Rack Card, Audio

257xxxxx vp804p92 9400-NTSC (CA100N-9000)

Internal Fixed IP Dome Camera (NTSC)

258xxxxx vp804p92 9400-PAL (CA100P-9000)

Internal Fixed IP Dome Camera (PAL)

272xxxxx vp816p91 9600-DN-NTSC-Audio (CA200N-9000)

Fixed IP Camera, Audio (NTSC, Day / Night)

273xxxxx vp816p91 9600-DN-PAL-Audio (CA200P-9000)

Fixed IP Camera, Audio (PAL, Day / Night)

307xxxxx 9500-NTSC-x18 PTZ Pendant Mount 18x (NTSC)

308xxxxx 9500-PAL-x18 PTZ Pendant Mount 18x (PAL)

309xxxxx 9500-NTSC-x18 PTZ False Ceiling Mount 18x (NTSC)

310xxxxx 9500-PAL-x18 PTZ False Ceiling Mount 18x (PAL)

313xxxxx 9500-NTSC-x36 PTZ Pendant Mount 36x (NTSC)

314xxxxx 9500-PAL-x36 PTZ Pendant Mount 36x (PAL)



315xxxxx 9500-NTSC-x36 PTZ False Ceiling Mount 36x (NTSC)

316xxxxx 9500-PAL-x36 PTZ False Ceiling Mount 36x (PAL)


10000 Series Cameras (High Definition, H.264)


291xxxxx 10600-Audio-HD Fixed IP HD Camera, Day only, Audio

292xxxxx 10600-HD Fixed IP HD Camera, Day only

1.5 Alarm Panel Product Identification

Alarm Panels


145xxxxx AP100 Alarm Panel

150xxxxx AP110 Tamper Detect

1.6 PC communication utilities

The procedures described below use FTP, Telnet and Hyperterminal to communicate with devices either over a network or through a serial interface. All these utilities are available on standard Windows XP Professional platforms and you should familiarise yourself with using them. For FTP and Telnet we assume a DOS or Command window has been opened and the command line interface is being used.



2. Reprogramming via network connection

This process sets a unit back to its factory default settings. If possible, make a note of any settings you have made including Video or Analytics license keys as you will have to re-enter these after reprogramming.

The procedures below involve logging in to the device being reprogrammed using Telnet and FTP. In both cases the username is “root” and the password is by default “admin”. The default password can be changed as part of the device’s normal configuration settings. This is done through the device’s “Network Security” web configuration page. If you have changed the password then you should use your new password in the procedures below.

If you have forgotten or do not know the changed root password then you should use the procedure described in section 3 to recover the device through the serial interface.

2.1 Step 1: Copy the mtd files to your local hard drive

Locate the mtd files as described in section 1.1 above, and download them to the root directory of your local C:\ drive.

2.2 Step 2: Stop any active processes

Open a Windows command window (click on Start -> Run and type cmd) and Telnet to the unit as follows:

C:\> telnet <IP address of the unit> login root password admin [VB8000]$ rc 2 This stops the current processes running on the unit, so there are no active video streams while being upgraded, and all the available memory is freed for the upgrade. After this command completes the Telnet session may hang so simply close the command window.

2.3 Step 3: Transfer the MTD files to the unit

From a Windows command window, FTP to the unit as follows:

C:\> ftp <IP address of the unit> Login username: root Password: admin

ftp> lcd \ ftp> cd /tmp

ftp> bin ftp> hash

ftp> put mtd1 (note: some firmware files may have something before or after the “mtd1” in the filename, in which case you should use the entire filename instead of just “mtd1”) ftp> put mtd2 (note: some firmware files may have something before or after the “mtd2” in the filename, in which case you should use the entire filename instead of just “mtd2”)

ftp> bye



2.4 Step 4: Action the upgrade on the unit

From a command window, Telnet to the unit.

C:\> telnet <IP address of the unit> login root password admin [VB8000]$ cd /tmp [VB8000]$ ls (you should see the files that you “put” there using FTP e.g. mtd1 and mtd2) [VB8000]$ supdoc (this copies mtd1 and mtd2 from tmp folder, and runs an exe to restore the unit to factory defaults. Note: if the mtd file names do not have an extension such as mtd1.vp805 then you will need to type supdoc -f)

2.5 Sample output text

Below is an example of the output you will see when the supdoc command runs successfully: supdoc: Started software update process Found update file for mtd1 supdoc: Found update file for mtd1 Erasing /dev/mtd1 supdoc: Erasing /dev/mtd1 6 (100%) Done. Copying new data. supdoc: Done. Copying new data. Found update file for mtd2 supdoc: Found update file for mtd2 Erasing /dev/mtd2 supdoc: Erasing /dev/mtd2 24 (100%) Done. Copying new data. supdoc: Done. Copying new data. 1380352 (99%) Upgrade finished. Upgraded 2 partitions supdoc: Upgrade finished. Upgraded 2 partitions supdoc: rebooting... rebooting... (CLOSE THE TELNET SESSION) You should now set the network settings for the device, either from the web page interface or via a serial connection. Please see the Hardware Guide for instructions on how to do this.



3. Reprogramming via Serial port

This process sets a unit back to its factory default settings. If possible, make a note of any settings you have made including Video or Analytics license keys, as you will have to re-enter these after reprogramming.

1) Connect the serial cable between your PC and the unit’s Console port.

2) On the PC, open HyperTerminal (click on Start -> All Programs -> Accessories -> Communications -> Hyperterminal) and connect to the unit with the following settings:

Bits per second: 115200

Data bits: 8

Parity: None

Stop bits: 1

Flow Control: None

3) Power Cycle the unit.

You will see the message “Autoboot (3 seconds) in progress press any key to stop”

Press the Escape Key 3 times (within the 3 seconds)

This should take you to the Blob> prompt

4) Using HyperTerminal type in the following commands at the Blob> prompt:

Blob>xd kernel

[Start sending using the XModem protocol (repeated ^X to quit)]

• On the HyperTerminal Menu Bar go to Transfer/Send File and select protocol Xmodem

• Browse to the “mtd1” file. Double-click on the file containing “mtd1” in its filename, or highlight it and click 'Open' button

• Click on Send.

• When file has been transferred type in the following commands at the Blob> prompt.

Blob>unlock kernel

Blob>erase kernel

Blob>flash kernel

5) With HyperTerminal still connected to the unit type in

Blob>xd ramdisk


• Browse to the “mtd2” file. Double-click on the file containing “mtd2” in its filename, or highlight it and click 'Open' button

• Click on Send.


Blob>erase ramdisk



Blob>flash ramdisk

6) If there is no “fpga” file for your particular device then go straight to step 7. If there is an “fpga” file for your device, then with HyperTerminal still connected to the unit type in:

Blob>xd fpga


• Browse to the “fpga” file. Double-click on the file containing “fpga” in its filename, or highlight it and click the 'Open' button.

• Click on Send.


Blob>unlock fpga

Blob>erase fpga

Blob>flash fpga

7) With HyperTerminal still connected to the unit type in :

Blob>boot

8) This process will have taken the unit back to the “factory default state” with IP address 10.5.1.10. You will therefore have to re-enter you network settings. From the login prompt:

For login enter config

For password enter config

You will then be prompted for the network and device parameters that you will then enter according to your Network set-up. Following this you should now be able to view the unit on the network via the Web Interface.

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