multi channel contact center solution
TRANSCRIPT
MULTI-CHANNEL CONTACT CENTER SOLUTION
FONEBELL PROVIDES A CUTTING EDGE OVER OTHER SERVICE PROVIDERS:
•BY RESTRICTING CALL FISSURES•BY STREAMLINING CALL PROCEDURES•BY INTEGRATING DIVERSIFIED SERVICES•BY EASING ADMINISTRATION•BY MONITORING CLOUD BASED EFFICIENT SERVICES
DIVERSIFIED SERVICES CANOPIED UNDER MULTI-CHANNEL CONTACT CENTER SOLUTION:
•AUTOMATIC CALL DISTRIBUTION•AUTOMATIC CALL DISPOSAL•OUTBOUND CALLS•CALL FORWARDING•AGENT CALL RECORDING•CUSTOM CTI (COMPUTER TELEPHONY INTEGRATION)
FEATURES OF IVR SERVICES:
•CALL VOLUME HANDLING•HOLD TIME REDUCTION•ACCESS TO REMOTEST REGIONS•IMMEDIATE ACKNOWLEDGEMENT•URGENT RESPONSIVE SYSTEM
WHY SHOULD CUSTOMERS ADAPT THE VARIEGATED SERVICES BY FONEBELL?
•WEB COMMUNITY SUPPORT•VIRTUAL WORLD FURTHER DIMINISHED TO VIRTUAL
VILLAGE•PRO-ADVANCED TECH SUPPORT SERVICES•TECHNOLOGY MADE SIMPLER•EFFECTIVE MANPOWER ENSURING OPTIMUM SERVICES
THANK YOU FOR VIEWING!
WEBSITE : HTTP://WWW.FONEBELL.IN/
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