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Multi-Classroom Leadership Leading Difficult Conversations To copy or adapt this material, see OpportunityCulture.org/terms-of-use

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2 Do Now 2015 Public ImpactOpportunityCulture.org Summarize a difficult conversation in writing. Answer the following questions: What made the conversation so difficult? Why was it important that you had the conversation? 5 minutes End

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Explore ways to create a favorable environment for a difficult conversation. Learn how the STATE framework can help you lead difficult conversations. Review how to end a high-stakes conversation to ensure that it will lead to positive changes. Learning Objectives 2015 Public ImpactOpportunityCulture.org 4

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As an MCL, you will have to lead difficult conversations. Knowing how to best lead these conversations is one of the most important skills to hone as a new teacher-leader. What is at Stake? 2015 Public ImpactOpportunityCulture.org 3

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1. Clarify your purpose. 2. Always prepare for the 3 rd way. 3. Unpack your emotions and your story. Adapted from Patterson, Kerry, Grenny, Joseph and McMillan, Ron (2002). Crucial Conversations: Tools for Talking When the Stakes are High. New York: McGraw-Hill. Set the Stage: Work on Yourself 2015 Public ImpactOpportunityCulture.org 5

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What is their story? Build a common purpose. Create, restore, or maintain mutual respect. Adapted from Patterson, Kerry, Grenny, Joseph and McMillan, Ron (2002). Crucial Conversations: Tools for Talking When the Stakes are High. New York: McGraw-Hill Set the Stage: Walk in Their Shoes 2015 Public ImpactOpportunityCulture.org 6

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STATE: A Tool to Lead the Conversation S hare your facts. (I noticed) T ell your story. (It made me think) A sk for the others path. (What is your take?..) T alk tentatively. (Perhaps, In my opinion) E ncourage testing. (Would love to hear your thoughts) Adapted from Patterson, Kerry, Grenny, Joseph and McMillan, Ron (2002). Crucial Conversations: Tools for Talking When the Stakes are High. New York: McGraw-Hill WHATWHAT HOWHOW 2015 Public ImpactOpportunityCulture.org 7

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Directions: Revisit how you would prepare and lead the story you shared earlier by taking notes on both handouts. What could you do differently to set the stage? How could you use the STATE approach during the conversation? Revisit Your Difficult Conversation 2015 Public ImpactOpportunityCulture.org 8 10 minutes End

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Share your new approach with a partner. Discussion 2015 Public ImpactOpportunityCulture.org 9

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Both participants should agree on next steps: 1.Who? 2.Will do what? 3.By when? 4.How will we follow up? Moving to Action 2015 Public ImpactOpportunityCulture.org 9

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Practice having a difficult conversation with your partner. Role Play with a Partner 2015 Public ImpactOpportunityCulture.org 11

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1)What are the key things you will remember about this session? 2)What would you like to learn more about? Exit Ticket 2015 Public ImpactOpportunityCulture.org 11

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Adapted from Patterson, Kerry, Grenny, Joseph and McMillan, Ron (2002). Crucial Conversations: Tools for Talking When the Stakes are High. New York: McGraw-Hill. Sources 2015 Public ImpactOpportunityCulture.org 13