multicom 2000 database conversion addendum · introduction and installation the bogen commander...
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Multicom 2000 Database Conversion Addendum
Procedure for converting Multicom 2000 MCPCA2 microprocessor databaseversions 4.41 or 4.42 to MCPCA3 microprocessor version 5.00.
An existing Multicom 2000 MCPCA2 database file of either version 4.41 or 4.42 can be convertedto version 5.00 for use with the MCPCA3 microprocessor card.
If the existing MCPCA2 database files are not available, they can be downloaded from themicroprocessor card using a new version of the Bogen Commander (MCPCI Ver. 2.0 or later).
IMPORTANT: If you have system files, make copiesof them for safekeeping before proceeding.
Conversion Procedure:
1. Install Bogen Commander MCPCI Ver. 2.0 or later on your PC. To install, refer to BogenCommander Software Instruction Manual, Model MCPCI Ver. 2.0, #54-2035-01.
2. Run the Bogen Commander program. If using an existing MCPCA2 database file version4.41 or 4.42, skip to step 4.
3. If downloading a database file from an MCPCA2 card, create a new customer and facilityVer. 4.41 in Bogen Commander.
a. With the MCPCA2 card in the system, connect to Multicom.
b. Download from Multicom to Bogen Commander. If you receive a “Version numbers donot match” error, retry using facility Ver. 4.42.
c. Save the file.
d. Power down the Multicom and swap in the MCPCA3 microprocessor card.
4. In Bogen Commander, click on the facility name that you are working on. In the SoftwareVersion window (now displaying 4.41 or 4.42), type 05.00 to change the software versionnumber to Version 5.00.
5. The following changes should be displayed in the window of Version 5.00:
a. The 911 prefix box has been added.
b. 5 and 6 digit dialing has been added in the Dialing Length box.
6. If needed, make any new changes that may be required.
7. Save the changes. This is now the Ver. 5.00 database for this facility.
8. Power up the Multicom system (now with the MCPCA3 installed).
9. Use Bogen Commander to reconnect to the Multicom.
10. Proceed with the upload to Multicom. This will load the converted Version 5.00 database fileinto the MCPCA3.
© 2010 Bogen Communications, Inc. 54-6710-07A 1006
Bogen CommanderSoftware Instruction ManualModel MCPCI(Version 2.1)
©2009 Bogen Communications, Inc.All rights reserved
54-2035-01E 1103
B o g e n C o m m a n d e r T a b l e o f C o n t e n t s
1.1 Product Description and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 31.2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 3
Multicom 2000 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 41.3 Installing the Personal Computer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 41.4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 5
1.0 In t roduc t ion and Ins ta l la t ion Page 3
2.0 Programming the Bogen Commander . . . . . . . . . . . . . .Page 7
2.1 Understanding the Bogen Commander Folder System . . . . . . . . . . . . . . . . . . . . . . . .Page 72.2 Creating a Customer Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pages 7-92.3 Creating a Facility Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pages 9-142.3.1 Modifying Facility Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 142.3.2 Deleting Facility Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 142.4 Defining Station Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pages 15-162.4.1 Adding Station Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pages 17-182.4.1.2 Adding a Group of Stations with the Same Parameters . . . . . . . . . . . . . . .Pages 19-202.4.2 Modifying Station Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 202.4.3 Deleting Station Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 202.5 Defining Schedule Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Pages 21-222.5.1 Adding Schedule Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 222.5.1.1 Setting Daily Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 232.5.2 Modifying Schedule Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 232.5.3 Deleting Schedule Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 232.6 Maintaining Multiple Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 24
3.0 Us ing Sys tem Too ls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 25
3.1 Connecting to Multicom 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 26Multicom 2000 RS232 Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 26
3.2 Uploading to Multicom 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 273.3 Downloading from Multicom 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 273.4 Running Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 273.4.1 System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 28
Address Write Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 28Clock Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 28Memory Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 28
3.4.2 System Card Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 29Analog Card Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 29Station Card Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 29Telephone Card Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 29
3.4.3 Diagnostics Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 30
4.0 Creat ing a Fac i l i ty Repor t . . . . . . . . . . . . . . . . . .Page 31
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The Bogen Commander application interface provides a user-friendlyalternative to programming and testing the Multicom 2000® Admin-istrative Communication System. The Bogen Commander provides userswith a flexible, easy-to-use software solution for facility database cre-ation and maintenance.
With the Bogen Commander, you can:
• Design and create Multicom 2000 facility databases, including system, station and schedule information,using an interface that looks like Windows® Explorer.
• Upload or download database information to and fromthe Multicom 2000 using a local direct or remote dialconnection. Databases are created and modifiedoffline, then uploaded to the Multicom system.
• Test Multicom 2000 components, including analog, stationand telephone cards, address validity and memory. Diagnostics are performed while online with the Multicom2000 via the local or remote connection.
1.2 Sys tem Requi rements
The Bogen Commander enables you to create and configure the databases necessary to controlthe behavior of the Multicom 2000. Using a personal computer, you configure one or more cus-tomer-specific databases, defining facility, station and schedule details. The personal computer isnot necessary for daily unit operation. In addition to initial facility creation, the Bogen Com-mander enables you to update, modify or delete existing database information, including data pre-viously programmed into the Multicom 2000.
To operate the Bogen Commander software, the personal computer (PC) must meet the minimumsystem requirements outlined below.
System RequirementsPersonal Computer (PC) with:
• 1 available Serial communications port (RS232)
• CD-ROM Disc Drive
• Windows XP, Windows Vista, or Windows 7
1.1 Produc t Descr ip t ion and Over v iew
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Multicom 2000 RequirementsMulticom 2000 software version 5.00.
NOTE: If upgrading to Multicom 2000 version 5.00 and the existing Multicom processor card is the MCPCA or MCPCA2 model, the processor card must be replaced with a model MCPCA3 processor card. In this case, purchase a MCPCA3 with version 5.00 already installed on it.
NOTE: If upgrading the processor card to MCPCA3, any MCDS3 or MCDS4 Telephones connected to the system must be upgraded to version 5.12 (MCDSSW) or they canbe replaced with new MCDS4 phones.
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1.3 Ins ta l l ing the Personal Computer In ter face
Before installing the Bogen Commander, check the system requirements discussed in Section 1.2,Understanding System Requirements. If the PC does not meet the requirements, you may have trou-ble installing or using the software.
The Bogen Commander is designed for quick and easy installation. This section provides the infor-mation needed to install the Bogen Commander successfully.
NOTE: If upgrading to Multicom 2000 version 4.41 or 5.00, set the baud rate to 19200 bps priorto connecting with the Bogen Commander. This is not necessary if upgrading from 4.40to 4.41. The baud rate can be set from an administrative telephone or by dialing 2** andselecting the proper baud rate.
To install the PCI software on a PC running Windows XP, Windows Vista, or Windows 7, followthe steps below.
1. Close any open applications.
2. Insert the installation CD into the CD drive. AutoRun may take up to a minute to start.If the CD does not AutoRun, or if you have this feature diabled:
A. Click the “Start” button and select Run to display the “Run” Dialog box.
B. Click on the “Browse” button to display the “Browse” dialog box. Find and clickon the CD Drive icon.
C. Select “CD_Start” to place it in the File name text box. Click on the “Open” buttonto return to the Run dialog box.
D. Click on the “OK” button to begin the Installation.
3. Choose software to install — Bogen Commander or Flash Loader.
4. Wait for the Install Shield Wizard dialog box to open, then click “Next”.
5. Follow the on-screen instructions to install on the computer.
6. The setup program selects a default directory in which to install the Bogen Commander program. Selecting the default is recommended.
7. Remove the installation diskette from the drive. The setup program creates a shortcut on the desktop and start menu for launching the Bogen Commander software.
NOTE: The shortcut for the desktop will not be created if running Windows NT 4.0.
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1.4 Get t ing He lpIf you need help while installing or operating the Bogen Commander PCI, call Technical Support at1-800-999-2809, Monday through Friday, 8:30 a.m. through 6:00 p.m., ET. Or, send an e-mailto [email protected].
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The Bogen Commander enables you to:
• Create, modify and organize customer databases
• Store facility information, including contact closure, time zone duration, station and schedule characteristics
• Receive and send customer and facility information to the Multicom 2000
• Provide access to the Multicom 2000 unit via modem or direct connection
• Test the system functions and individual cards installed in the Multicom 2000 system
2.1 Understanding the Bogen Commander Folder System
The Bogen Commander folder system enables you to enter and store information for eachindividual customer and/or facility. Designed to resemble Windows Explorer, the folder system iseasy to use and organize, facilitating both the entry and access of specific customer information.You determine the specific organization of the folders, including whether or not to maintain one ormultiple Bogen Commander databases. There is no limit to the number of customer-specificfolders that you create. If you elect to maintain one database, each customer is represented asa separate folder within that database. If you elect to maintain multiple databases, you create oneor more customer folders per database. Facility databases appear as sub-folders and must beco-located with the associated customer folder.
NOTE: You can create more than one facility for each customer.
2.2 Creat ing a Customer Folder
The Bogen Commander enables you to create one or more customer folders to interface with theMulticom 2000 unit. The information entered is specific to each customer and the associatedfacilities for that customer. Information, including facility stations and schedules, can not beshared among customers or facilities, and must be entered for each customer folder created. Use the mouse or Tab key to move between data fields.
NOTE: Additions and/or changes to the database must be saved using the Save option from the File menu. The Bogen Commander prompts you to savethe database prior to changing facilities or exiting the database. However, it is recommended that when entering information, it is saved on a regular basis to avoid losing data in the case of PC lock ups or power failures.
To create one or more customer folders, select the Bogen Commander icon. The Bogen CommanderScreen appears on the screen (see Figure 2-1). Select the File option on the top left of the screen.A drop down menu appears on the screen (see Figure 2-2).
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Figure 2-1: Bogen Commander Screen
Figure 2-2: Customer Folder and Facility Database Screen
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The fields on the Bogen Commander File Screen are:
Open Database Enables the user to create a new database or open a previously created Bogen Commander database. The database can contain multiple customers. Each customer can have one or more associated facilities.
NOTE: All Bogen Commander databases use the same file names and formats. If more than one PCI database is created, each database must reside in a different location on your hard drive. The files contained within the DATA folder make up the default PCI database. (The default path for the PCI database is C:\Program Files\Bogen\Multicom 2000\Bogen Commander\Data.)
New Used to create a new customer folder and/or facility database.
Rename Allows the user to change the default or existing names of customer folders or facility databases.
Save Saves the currently displayed database.
Delete Deletes the displayed customer folder or facility database.
NOTE: If the customer folder is deleted, ALL existing facilities associated with that folder are deleted.
Report Enables the user to create a detailed facility report sorted by station number, architectural number, level, day or night administrator. For more details on creating a facility report, refer to section 4.0, Creating a Facility Report.
Exit Exits the Bogen Commander program.
To create a customer folder, follow the steps below.
1. Select the New option from the File menu, and then Customer from the drop-down menu (see Figure 2-2).
2. A generic customer (Customer X) folder is added to the screen.
3. To rename the customer, highlight the customer name and select the Rename option from the File menu.
4. Type in the associated customer name and press Enter.
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The PCI enables you to create one or more facility databases for each customer folder. The databases con-tain the information required to program the Multicom 2000 unit and are specific to each unique customerfacility, including software version, passwords, night ring characteristics, and settings.
NOTE: You can create an unlimited number of facilities per customer; however,how quickly your computer responds will depend on its CPU speed because the more data that is in the PCI database, the slower the application responds when switching facilities.
2.3 Creat ing a Faci l i ty Database
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To create a facility database, follow these steps:
1. Select the customer folder associated with the new facility.
2. Select the New option from the File Menu,and then Facility from the drop-down menu.
3. The Multicom Version dialog box (Figure 2-3) appears.Enter _5.00 for the Multicom Version. Then click “OK”.
A confirmation dialog box appears(see Figure 2-4). By clicking “Yes”, the facility database will be perman-ently set to the Multicom Version #you entered.
4. A generic facility (Facility X) is added below the associated customer folder and theFacility Database Form appears on the screen (see Figure 2-5).
5. To rename the facility, highlight the facility name and select the Rename option fromthe File menu.
6. Type in the associated facility name and press Enter.
7. Enter the information in each of the Facility Database fields as specified below. Use the Tab or Enter key to move between fields.
Figure 2-5: Facility Database Form Screen
Figure 2-4: Multicom Version Confirmation Screen
Figure 2-3: Multicom Version Enter Screen
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The database information fields are:
EPROM Identifies the current version of Multicom software.(Note: This field can not be edited and is for displaypurposes only.)
From EEPROM Displays the software version identified by the Multicom unit following a download. (Note: This field can not be editedand is for display purposes only.)
System User-defined four-digit (0-9) field used to enter the setup menu from an administrative telephone. Also used for the PCI to connect to the Multicom unit.
NOTE: If the System Password does not match the current Multicom System Password, the connection fails and an “Invalid System Password” message appears on the screen.
DISA User-defined four-digit (0-9) field used for direct inward station access.
Security DISA User-defined four-digit (0-9) field used to access Multicom through a security DISA line. This feature requires an analog card (MCACB rev 9 or higher).
Admin Station Identifies the specific administrative station that will handle outside line calls received during non-business hours. Outside line calls not answered within 15 seconds during night hours trigger a ringing tone to all or selected stations as defined below. Thenight ring station must be an administrative station level 7, 8or 9. A value of 0* is used to remote answer the incomingoutside line call. Selecting n/a from the drop-down menudisables the night ring feature.
All Stations If checked, indicates that all station speakers receive the night ring tone during non-business hours. If unchecked, only the zonesspecified in the Zones field (see below) receive the tone.
Zones Identifies which zones receive the night ring tone when outsideline calls are received during non-business hours. A checkmark identifies which zone or zones receive the night ring tone. If the All Stations option is selected, this field does not apply and does not appear.
Twice A Day Relay Two times a day, two different switches may be triggered for a set period of time. These switches may be closed primarily for secondary clock control and correction.
Closure 1 and 2 Info Twice-a-Day Relay Feature. The Twice-a-Day Relay (P5 pin 4) isactivated at the times specified for the associated duration.
On Time Indicates the activation time for the associated contact closure. Valid times range from 00:00 to 23:59. The PCI preventsinvalid time entries.
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Night Ring
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Duration Indicates the number of seconds associated with the contact closure. Valid durations range from 0 to 59 seconds. The PCI prevents invalid duration values.
Schedule Designates the specific days associated with the Twice-A-Day Relay. A checkmark indicates that the relay is active on the associated day.
On Time / Off Time Specifies the time at which the TV On or Off code is sent to all remote control units (TMRC) connected to enhanced staff and administrative level stations.
Schedule Identifies the days associated with the TV On and Off times defined above. A checkmark indicates that the on and off timeapply to the associated day.
Day Start This is when the system switches to its “Day” mode of operation.It identifies the time period for which the day administrative station is active. Telephones with night-only outside line access are prevented from placing outside line calls during this time. Valid times range from 00:00 to 23:58; but must be less than the Night Start time.
Night Start This is when the system switches to its “Night” mode of operation. It identifies the time period for which the night administrative station is active. During this time, telephones with the night-only outside line access can place outside line calls. Valid times range from 00:01 to 23:59; but must be larger than the Day Start time.
Queue Timeout Specifies the maximum amount of time that a staff station canremain on an administrative queue. Valid timeout values range from 1 to 999 minutes. If a staff station remains on an adminis-trative station queue for longer than the timeout, the station isremoved from that queue.
External Time Tone Indicates which tone, 1-9, is heard when a zone is activated externally through the six available pins on P4 (pin 9 is timezone1….pin 4 is time zone 6). All six zones receive the same tone.
NOTE: Tone 9 only applies to version 4.1 and higher.
Emergency Link Station Specifies the station that functions as the emergency link station. The emergency link station can be any administrative station that does not already function as a day or night administrative station or can be any staff or enhanced staff station. If an emergencylink, the emergency caller is connected to the speaker, and thetelephone rings and displays the emergency caller. If anenhanced staff or staff telephone is specified, the emergencycaller is only connected to the speaker.
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Max Restricted Digits Valid digits range from 7-15. The default number of digits that canbe dialed if a station has been assigned for restricted outside lineaccess is 10.
Hourly Contact Closure
Minute to Trigger Indicates the minute after the hour at which the Hourly ContactClosure or Hourly Relay (Pin 5 on P5) is activated. Valid valuesrange from 0 to 59. For example, a value of 55 triggersPin 5 to activate every hour at 55 minutes past the hour.
Duration in Seconds Specifies the amount of time the Hourly Contact Closure or Hourly Relay is active. Pin 5 can be activated for 1 to 59 seconds.
Time Zone Durations Identifies the number of seconds the time tone is active for eachtime zone (1-8). Valid time ranges are from 1 to 59 seconds.
External Relays
On Time Indicates the activation time for each of the four external relays.Time is entered in 24-hour format. Relays 1 through 4 correspondto pins 9-6 on P5.
NOTE: On Time must be less than or equal to Off Time.
Off Time Indicates the deactivation time for each of the four external relays.Time is entered in 24-hour format. Relays 1 through 4 correspondto pins 9-6 on P5.
NOTE: Off Time must be greater than or equal to On Time.
Secs Specifies the total number of seconds after Off Time at whicheach of the four external relays deactivates, enabling Off Timeto be programmed to the second. Valid time ranges are from0 to 59 seconds.
NOTE: If On Time equals Off Time, seconds can notbe zero (0).
Disable Architectural Dialing Specifies if stations are dialed by station or architectural number.If checked, stations must be dialed by station number. If unchecked, architectural number must be used.
Disable Pre-announce Tone If checked, indicates that the pre-announce tone is disabled and will not be heard when connecting to a speaker or prior to apage.
Disable Privacy Beep If checked, disables the privacy beep. When unchecked, theprivacy beep is heard in 16-second intervals during an intercom call.
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NOTE: If the MCACB analog cards are used, the privacy beep is not heard if talk back has been activated during the previous 16 seconds, preventing the tone from interrupting conversations.
Switch Asterisk If unchecked, indicates that an asterisk (*) preceding an architectural number will ring the telephone of the station dialed.The absence of an asterisk causes the architectural number to connect to the station speaker. If checked, the reverse occurs.
Dialing Length Select the number of dial digits to use. Select 3-, 4-, 5-, or 6-digit dialing.
CPC Pulse The CPC (Calling Party Control) Pulse identifies a disconnectsignal. Users select one of three valid values from the drop-down menu.
Data From Unit
Total Outside Lines A display-only field. Identifies the total number of outside lines programmed in the database.
Total Media Stations A display-only field. Identifies the total media stationsprogrammed in the database.
911Dial Prefix The 911 Dial Prefix is the dialing sequence required to access
the PBX connected to Multicom in order to directly dial outemergency 911. Up to 15 dial prefixes, including pauses, canbe programmed to access a PBX directly.
NOTE: A Pause is represented by a comma (ex. " , " ).
When you complete the database information, select the Save option from the File Menu. You cannow complete the Station and Schedules information.
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2.3.1 Modifying Faci l i ty Data
To modify an existing facility database, simply select the facility folder, enter the new or updatedinformation, and select the Save option from the File menu. Changes are effective upon upload tothe Multicom system. For more information on uploading database information to the Multicom2000 unit, refer to Section 3.2, Uploading to Multicom 2000.
2.3.2 Delet ing Faci l i ty DataThe Bogen Commander enables you to delete data on a customer or facility level. To delete acustomer folder or facility database, follow the steps below.
1. Select/Highlight the customer or facility you wish to delete.
2. Select Delete from the File Menu. The system prompts you to verify the deletion
(see Figure 2-6).
3. Select “Yes” to delete the information, or “No” to cancel.
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WARNING: If you select to delete a Customer folder, ALL Facilities associated withthat folder are deleted.
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2.4 Def in ing Stat ion Character is t ics
The Stations Screen (Figure 2-7) enables you to create, review or modify up to 255 stations for eachfacility database. The numbered stations represent the associated station ports on the Multicom2000 system. To begin defining station characteristics, identify the customer folder and facilitydatabase to define. Below the facility selected, highlight the Stations option. The Stations Screenappears on the right hand column of the Bogen Commander Screen.
Figure 2-7: Stations Screen
Figure 2-6: Deleting Facility Data Screen
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For each station required, you specify the station level, architectural number, station description,administrative characteristics, outside access digits, page and time zone. Editable fields appearon the bottom portion of the screen.
Station Indicates the station number 1-255 to configure.
Level Identifies the station level 1-12, as outlined:
0 Out-of-Service1-3 Staff4-6 Enhanced Staff7-9 Administrative 10 Outside Line 11 DISA12 Media
Arch # Specifies the unique three - to six -digit architectural number for all in-service stations. Valid values range from 000 to 899 for 3-digit dialing,0000 to 8999 for 4-digit dialing, 00000 to 89999 for 5-digit dialing,and 000000 to 899999 for 6-digit dialing.
User Field A user-defined field for station descriptions. This field is not used by orstored in the Multicom system.
NOTE: When downloading from the Multicom system to afacility database, any information within the User Field is lost.
Day Ad / Night Ad Identifies the day / night administrative station. Day/Night Administrative stations must be defined for station levels 1-6 and 10. For outside linestations, the day / night administrative station can be any staff (1-3), enhanced staff (4-6) or administrative station (7-9) assigned to ringwhen the outside line calls in. The day / night administrative stationwill be inactive if the station level is out-of-service (0), administrative(7-9), DISA (11) or media (12).
Outside Access Identifies the type of outside line access permitted for each station type. For more information on outside access values, refer to section 2.4.1, Adding Station Details.
Page / Time Zones Identifies the page and time zones associated with each station.
Clear Returns the selected station’s values to the system default.
Apply Accepts the values entered for the selected station. If any fields contain values not allowed or inconsistent with other fields, the system promptsyou to modify those values.
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2.4.1 Adding Stat ion Detai lsThe Bogen Commander enables you to define or modify stations one at a time or in groups.
• To define station details, select a station number from the Station column on the Station Screen (see Figure 2-7).
• To define station details for multiple stations simultaneously, select the appropriatestation numbers using the left mouse button. See section 2.4.1.2 - Adding a Groupof Stations with the Same Parameters.
Figure 2-8: Current Station Settings
To define station details on the Stations screen, follow the steps below. You can move between fieldsusing the mouse, or Tab key.
1. Select the station number or numbers to define from the Station column (see Figure 2-7). The current station settings appear on the lower portion of the screen (seeFigure 2-8).
2. Move to the Level field and select the appropriate level (0-12) for the associated station or stations.
3. If the station level is 1-6 or 10 (see Section 2.4, Defining Station Characteristicsfor Level definitions), move to the Day Ad and Night Ad fields to select anArchitectural Number from the drop-down menu. The Architectural Numbers areassociated with previously defined administrative stations.
4 Move to the Arch # field and type the Architectural Number for that station.
5. Move to the Outside Access field and select the appropriate value from the drop- down menu (see next page).
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Station Levels: Values Mean:
0, 1-3, or 12: Outside Access must equal 0 (zero)
4-6: 0 - No outside line access1 or 3 - Restricted access (only 10 digits can be dialed)2 - Unrestricted access4 - Unrestricted access before Day Start and after Night Start5 - Restricted access before Day Start and after Night Start8 - Phone-only access, no loudspeaker or outside line access9 - Phone-only access, restricted outside line access,
no loudspeaker access
7-9: 0 - No outside line access1 or 3 - Restricted access (only 10 digits can be dialed)2 - Unrestricted access4 - Unrestricted access before Day Start and after Night Start5 - Restricted access before Day Start and after Night Start
10 (Outside Line Stations):0 - No restrictions1 - Incoming calls only, no outside line access 2 - One phone access only, only day/night
administrative station can use this line (i.e., this is a private line)
11 (DISA): 0 - No password required, bi-directional1 - Password required, bi-directional2 - No password required, incoming only3 - Password required, incoming only4, 6, 7 and 8 - Security DISA available4 - Bi-directional, listen only6 - Incoming only, listen only7 - Bi-directional, two-way conversation8 - Incoming only, two-way conversation
6. (optional) Move to the User field. You can enter up to 20 alphanumeric characters.
7. Move to the Page and Time Zone fields. Select the appropriate zones for the associated station.
8. When all information is specified, selected or checked, click on the Apply button. The station information will be reflected on the top of the Stations Screen.
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2.4.1.2 Adding a Group of Stations with the Same ParametersTo program a group of stations or to copy the same settings into a group of stations, followthese steps (Figure 2-9):
• In the station column, place the mouse cursor in the Station Field (or cell) for the first station of the group and drag down to the last station of the group. Release the mouse button. The stations selected will then be highlighted (see Figure 2-9).
• Enter or change the parameters if needed, but not the Arch number, and press“Apply”. A new window, “Assign Arch #” will open prompting you for each Station Number. (see Figure 2-10)
NOTE: To group stations that are not in sequential order, use the CTL Key and left mousebutton to highlight the desired station numbers.
Figure 2-9: Adding a Group of Stations with the same Parameters
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2.4.3 Delet ing Stat ion Detai lsThe Bogen Commander enables you to restore stations to the default values. To delete stationdetails, restoring the default values for that station, follow the steps below.
1. Select the station number or numbers from the Station column (see Figure 2-7). The current station settings appear on the lower portion of the screen (see Figure 2-8).
2. Select the Clear Button (see Figure 2-8). The station values are cleared.
NOTE: Even if all station values are cleared, there must be at least one level 9 station. ✍
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2.4.2 Modifying Stat ion Detai lsTo modify existing station details, simply select the station number or numbers and follow thesteps outlined in Section 2.4.1, Adding Station Details. Changes are effective upon upload to theMulticom system. For more information on uploading database information to the Multicom 2000unit, refer to Section 3.2, Uploading to Multicom 2000.
Figure 2-10: Assign Arch #
• Enter the Architectural number for the station number displayed and click OK or press the Enter key on the keyborad. You will then be prompted to enter the next station andrepeat the process up to the last station highlighted in the group.
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2.5 Def in ing Schedule Detai lsThe Schedules Screen enables you to add, modify or review up to eight (8) bell schedules for theMulticom system. Specify the activation time, tone, and zones for each schedule (see Figure 2-11).The Schedule Details identify all currently programmed time events for the schedule numberindicated.
Figure 2-11: Schedule Details Screen
Schedule No. Identifies the schedule number (1-8) to program.
Activate Specifies the time the event will occur.
Tone Indicates which of the nine available tones will sound whenthe time event occurs. Tones 1 through 8 are unique tones.Tone 9 is audio program source #2.
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Zones Specifies which of the eight (8) available zones receive the tone when the time event occurs. Any combination or all of the eight (8) zones can be selected. The minimum number is one.
Add Used to create a time event for the current schedule. When theAdd option is selected, the Add Detail Screen is displayed (see Figure 2-12).
OK- Accepts the programmed or modified time event and closesthe Add Details Screen.
Cancel - Exits the Add Detail Screen without accepting time event additions or modifications.
Modify Used to change a previously programmed time event. The optionis only active when a previously programmed time event is high-lighted on the Schedule Details Screen (see Figure 2-13).
Remove Deletes a previously programmed time event from the schedule list. The option is only active when a previously programmed timeevent is highlighted on the Schedule Details Screen. Only one timeevent can be deleted at a time.
Daily Schedules Identifies which schedule (1-8) is active for each day of the week. A value of zero indicates that a schedule is not active for that day(see Figure 2-11).
2.5.1 Adding Schedule Detai ls
To program one or more bell schedules using the PCI,follow the steps below. You can move between fieldsusing the mouse or Tab key.
1. Identify the customer folder and facilitydatabase to program. Below the facility selected, highlight the Schedules option. The Schedule Details Screen appears on theright hand column of the Bogen CommanderScreen.
2. Select a schedule number (1-8) using the Schedule No. drop-down menu.
3. Select the Add option. The Add Details box appears on the screen (see Figure 2-12).
Figure 2-12: Add Details Screen
4. Type a valid 24-hour format activation time. Valid times range from 00:00 to 23:59.
5. Select a Tone from the drop-down menu.
6. Select one or more zones associated with the now programmed schedule. A minimum of one zone must be checked.
7. Select OK to accept the schedule details. The new time event appears on the Schedule Details Screen (see Figure 2-11).
To modify one or more bell schedules using the PCI, follow the steps below. Move between fields using themouse or Tab key.
1. Follow steps 1and 2 from section 2.5.1, Adding Schedule Details.
2. Select a Schedule No. from the drop-down menu to display the associated schedule details.
3. Select a time event from the Schedule Details screen.
4. Select the Modify option. The Modify Detailsbox appears on the screen (see Figure 2-13).
5. Move to the appropriate field and type, select or check the updated informationas described in section 2.5.1, Adding Schedule Details.
6. When all modifications have been made, select OK to accept the revised schedule details. The new time event appears on the Schedule Details Screen (see Figure 2-11).
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2.5.1.1 Set t ing Dai ly SchedulesThe Bogen Commander enables you to identify which of the eight (8) schedules is active on eachday of the week. For each day, only one schedule can be active. To specify which scheduleis associated with each day of the week, follow the steps below. Use the mouse or Tab key to movebetween Daily Schedule fields.
1. Select a day, Sunday through Saturday.
2. Click on the drop-down arrow and select a schedule 1 through 8.
NOTE: If you select an undefined schedule, a bell schedule will not occur on that day. A value of zero also indicates that a schedule is not active for that day.
3. Continue with steps 1 and 2 until all daily schedules are assigned.
2.5.2 Modifying Schedule Detai ls
Figure 2-13: Modify Details Screen
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2.5.3 Delet ing Schedule Detai lsThe Bogen Commander enables you to delete specific activation times and tones within a schedule.You can only delete one time event at a time. To delete a complete schedule, follow the steps belowuntil all entries are deleted for the associated schedule.
1. Follow steps 1 through 3 from section 2.5.2, Modifying Schedule Details.
2. Select the Remove option. The details associated with the time event selected are deleted.
NOTE: The Bogen Commander does not prompt you to verify the removal of a time event.
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2.6 Maintaining Mul t ip le DatabasesBogen Commander maintains the original database in a folder called “Data”, which is locatedwithin the Bogen Commander folder. To create additional database(s):
1. Run Bogen Commander, select “File” and select “Open Database.” A “Browse for Folder”window will open (see Figure 2-14).
2. To create the new folder, go to C:\Program Files\Bogen\Multicom 2000\Bogen Coman-der\and click on “New Folder.” The “Create New Folder” window will open. Type in a name for the new folder. (see Figure 2-15)
3. When you Click OK, your new database will appear in the “Browse for Folder” window(see Figure 2-16). Click OK in this window and you will be asked if you want to create anew database (see Figure 2-17). See Chapter 2.3 Creating a Facility Database to createnew facilities within the database.
Figure 2-14: Browse for Folder Screen
Figure 2-16: Browse for Folder Screen
Figure 2-15: Create New Folder Screen
Figure 2-17: Confirm Create New Database Screen
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The Bogen Commander provides a variety of system tools to test theMulticom 2000 system. All Tools options require a connection to theMulticom system.
Figure 3-1: Tools Menu
The Tools option fields are:
Connect to Multicom Establishes a connection with the Multicom 2000 system.
Disconnect from Multicom Terminates a connection with the Multicom 2000 system.
Diagnostics Initiates Multicom systems functions and cards tests.
Upload to Multicom Sends facility database information from the PCI to the Multicom system.
Download from Multicom Retrieves information currently programmed in the Multicom system and loads it into the PCI.
To establish a connection with the Multicom system, select the Connect to Multicom option fromthe Tools drop-down menu. See Figure 3-1.
The system will prompt you to select the serial port you will be using on your PC. Usually COM1or COM2 is used but up to COM8 is available. See Figure 3-2.
Select the COM port and press OK to beginconnecting. The Bogen Commander will begin tocommunicate with Multicom 2000 using 19.2 kbpsBaud rate. If it doesn’t connect, it will reduce theBAUD rate and try again on the same COM portIt is recommended that Multicom 2000 be set at19.2 kbps for faster communication.
A serial port connection or direct connection from a PC to Multicom 2000 can be made usingan RS232 null modem cable. The cable connects directly from the PC serial port to the Multicom2000 COM1 port, a 9-pin male connector on the backplane.
The Bogen Commander can also be used to communicate with Multicom 2000 through theLAN. (A Serial to Ethernet Adapter or a similar device is required for this.) The LAN connectsto the Serial to Ethernet Adapter and the serial port of the adapter connects to the Multicomserial port.
A COM port redirect program, usually supplied with the Serial to Ethernet Adapter, will setupa virtual COM port for the adapter. This COM port, which represents the adapter, will be thesame COM port that the Bogen Commander will be set to access.
When setting up the Serial to Ethernet Adapter, refer to the manufacturer’s instructions.
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3.1 Connect ing to Mul t icom 2000
Figure 3-2: Connect to Multicom Screen
PasswordIn order to connect to the Multicom unit, the system password on the facility screen must matchthe current system password programmed in the Multicom system.
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3.2 Uploading to Mul t icom 2000
The PCI enables you to upload programmed facility information to the Multicom unit. To uploaddatabase information, follow the steps below.
1. Select the facility associated with the data to upload. The facility name will be highlighted on the screen.
2. Select the Tools option from the Bogen Commander screen. A drop-down menu appears on the screen (see Figure 3-1).
NOTE: The PCI must be connected to the Multicom unit prior to uploading facility database information. For details on connecting to Multicom, refer to section 3.1, Connecting to Multicom 2000.
3. Select the Upload to Multicom option.
3.3 Downloading from Mul t icom 2000The Bogen Commander enables you to download previously programmed information from theMulticom unit into the PCI. The data is downloaded to a specific facility database within theBogen Commander. To download the facility database information, select the Download fromMulticom option from the Tools menu.
1. Select the facility associated with the data to upload. The facility name will be highlighted on the screen.
2. Select the Tools option from the Bogen Commander screen. A drop-down menu appears on the screen (see Figure 3-1).
NOTE: The PCI must be connected to the Multicom unit prior to downloadingfacility database information. For details on connecting to Multicom,refer to Section 3.1, Connecting to Multicom 2000.
3. Select the Download from Multicom option (see Figure 3-1).
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3.4 Running Diagnost ic TestsBogen Commander diagnostic tests are used to validate system functions and cards installed inthe Multicom 2000. System functions tested include the Address Write, Clock and Memory tests.Three types of system cards are also checked.
1. Select the facility associated with the data to upload. The facility name will be highlighted on the screen.
2. Select the Tools option from the Bogen Commander screen. A drop-down menu appears on the screen (see Figure 3-1).
3. Select the Diagnostics option (see Figure 3-1).
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3.4.1 System Tests
Address Write TestThe address write test writes data to ascending addresses throughout the random access memory(RAM) then reads and compares the data. If the data does not match, an error results. When alladdresses have been verified, the system resets and returns to the diagnostics.
Clock TestThe clock test verifies that the system clock is running by saving the current seconds, delayingmore than one second, and comparing current time to saved time. The test also sets the clockto various times throughout the week and day and compares the set time to the original value.
Memor y Tes t sMemory tests include an EEPROM, EPROM and RAM check.
EEPROM Check The EEPROM is tested by writing a value to a specific location in EEPROM memory. This location is then read and the value is compared. If the values do not match, the test fails.
EPROM Check The EPROM is tested by performing a CRC (Cycle Redundancy Check)on the code within the EPROM. If the CRC matches the hard coded value, the test passes.
RAM Check The RAM is tested by writing values to RAM and then reading them back. If any values do not match, an error is returned.
When the complete set of memory tests are completed, the system resets.
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3.4.2 System Card ChecksDiagnostics checks the Analog, Station and Telephone (TELCO) cards within the system.
NOTE: To test any or all of the cards, an analog card must reside in the first slotof the Multicom unit and a speaker must be connected to the first station.
NOTE: The Station Card test can also be used to see if the annunciator and ground leads are shorted together.
Analog Card TestThe analog card test sends tones over the speaker of the first defined station. If the tone is not heard,the analog card is defective and must be replaced.
Station Card TestThe station card test verifies that none of the telephones connected to the stations is off-hook.If a station is off-hook, the off-hook location is displayed on the screen. Diagnostics also checks theoptocouplers. The audio busses are tested by sending a tone over each bus. A speaker must beconnected to station 001. If any of the tests fail, the card is defective and must be replaced.
Telephone Card TestThe telephone card test verifies the ring for each of the first eight (8) lines on the telephone card. If the ringis not detected,an error message is displayed. The DTMFreceivers and audio busses are also checked.
Use a phone to ring into Multicom on the proper line, then click Proceed. If the ring is not detected, anerror message is displayed. Click Proceed again to test the next line. The audio busses are tested bysending a tone over each bus. A speaker must be connected to station 001. The lines are tested ina similar manner.
If any of the card tests fail, that card is defective and must be replaced.
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Figure 3-3: Diagnostics Screen
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3.4.3 Diagnost ics Screen F ie lds
The following fields are on the Diagnostics Screen (see Figure 3-3).
Version Identifies the Multicom software version.
Clock Displays the current Multicom time. This field is updated as the Multicom time clock changes.
Set Clock This field is used to set the time and day in the Multicom system. The current PC time and day is displayed.
Set Baud Rate Changes the Multicom’s serial port baud rate.
NOTE: This feature is not available when using a modem connection.
Reset System This button can be used to restart the Multicom if desired.
Card Information This shows what cards are installed in which slots (1-24) in the system. The first slot is defaulted to MICRO and cannot be tested. To test a card, select a slot and click on Test Card. You can only test one card at a time.
System Tests To run a system test, select a test and click on Run Test(s). Unlike Card Tests, System Tests can be selected individually or in multiple combinations.
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Select the desired sort criteria. Select theSave Report option to create a report file, orPrint Report option to create a hard copyprintout.
NOTE: The database printout is not a secure document. All information enteredinto the database, includingpasswords, appears on theprinted copy.
You can select a different sort criteria for the same facility and create another report, or selectDone to exit the Create Facility Report screen.
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The Bogen Commander enables you to print a file or hard copyreport of each customer facility database, including passwords. The detailed reports can be sorted by station number, architecturalnumber, level, day or day/night administrator stations. To create afacility report, select the desired facility on the Bogen Commanderscreen. The facility name will be highlighted. From the File menu,select the report option. The Create Facility Report box appears on thescreen (see Figure 4-1).
Figure 4-1: Create Facility Report Screen
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N O T E S
N O T E S
50 Spring Street, Ramsey, NJ 07446Tel. 201-934-8500 • Fax: 201-934-9832
www.bogen.com